HUAWEI UMG8900 Universal Media Gateway V100R007 Troubleshooting

September 6, 2017 | Author: gtspaulding | Category: Troubleshooting, Computer Network, Fax, Modem, Command Line Interface
Share Embed Donate


Short Description

This document describes the troubleshooting process and fault location tips of the UMG8900. The fault location methods ...

Description

HUAWEI UMG8900 Universal Media Gateway V100R007

Troubleshooting

Issue

02

Date

2009-01-09

Part Number

00392314

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and service. For any assistance, please contact our local office or company headquarters.

Huawei Technologies Co., Ltd. Address:

Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China

Website:

http://www.huawei.com

Email:

[email protected]

Copyright © Huawei Technologies Co., Ltd. 2009. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions and other Huawei trademarks are the property of Huawei Technologies Co., Ltd. All other trademarks and trade names mentioned in this document are the property of their respective holders.

Notice The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but the statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Contents

Contents About This Document.....................................................................................................................1 1 Troubleshooting Overview......................................................................................................1-1 1.1 Troubleshooting Procedures............................................................................................................................1-2 1.2 Troubleshooting Guide....................................................................................................................................1-3 1.3 Troubleshooting Methods...............................................................................................................................1-5 1.4 Obtaining Huawei Technical Assistance.........................................................................................................1-9 1.4.1 Huawei Contact Information..................................................................................................................1-9 1.4.2 Customer Complaint Processing Flow...................................................................................................1-9 1.4.3 Preparing for Contacting Huawei Customer Service Center................................................................1-10

2 Clearing Device Management Faults.....................................................................................2-1 2.1 Fault Symptoms and Causes...........................................................................................................................2-3 2.2 Clearing Hardware Faults................................................................................................................................2-5 2.3 Clearing Internal Communication Faults........................................................................................................2-6 2.4 Clearing Operation and Maintenance Faults...................................................................................................2-8 2.5 Clearing Network Communication Faults.......................................................................................................2-8 2.6 Clearing Operating Environment Faults.........................................................................................................2-9 2.7 Cases of Hardware Faults................................................................................................................................2-9 2.7.1 Board Power-On Failure......................................................................................................................2-10 2.7.2 Sudden Board Power-Off.....................................................................................................................2-10 2.7.3 Network Storm Due to LAN Switch Cascading..................................................................................2-11 2.8 Cases of Internal Communication Faults......................................................................................................2-12 2.8.1 MBus Fault...........................................................................................................................................2-12 2.8.2 FE Fault................................................................................................................................................2-13 2.9 Cases of Operation and Maintenance Faults.................................................................................................2-14 2.9.1 LMT Installation Failure......................................................................................................................2-14 2.9.2 Random LMT Window Anomaly........................................................................................................2-15 2.9.3 Incorrect LMT System Display............................................................................................................2-15 2.9.4 Board Software Loading Failure..........................................................................................................2-16 2.9.5 Board Displayed in the Not in-Position State......................................................................................2-17 2.9.6 Board Displayed in the Faulty State.....................................................................................................2-18 2.9.7 Failure to Load Version Files with LOD TOBAM..............................................................................2-19 2.9.8 Board Start Failure After Power-On....................................................................................................2-19 Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

i

Contents

HUAWEI UMG8900 Universal Media Gateway Troubleshooting 2.9.9 High CPU Utilization of Boards..........................................................................................................2-20

2.10 Cases of Network Communication Faults...................................................................................................2-21 2.10.1 Failure to Establish Connection Between the LMT and the Host......................................................2-21 2.10.2 Connection Broken Between the LMT and the UMG8900 Host.......................................................2-22 2.10.3 Failure to Perform FTP Operation After the iManager NMS Logs in to the UMG8900...................2-23 2.11 Cases of TDM Bearer Faults.......................................................................................................................2-23 2.11.1 Semi-Permanent Connection Failure.................................................................................................2-24 2.11.2 E1 Port Fault.......................................................................................................................................2-25 2.11.3 E1 Timeslot Fault...............................................................................................................................2-26 2.11.4 TDM Termination Fault.....................................................................................................................2-26 2.12 Cases of Operating Environment Faults......................................................................................................2-27 2.12.1 Fan Frame Fault.................................................................................................................................2-27 2.12.2 Low/High Board Voltage Fault..........................................................................................................2-28 2.12.3 Alarm Box Reporting a Critical Alarm When No Alarm Occurs......................................................2-29

3 Clearing Clock System Faults..................................................................................................3-1 3.1 Fault Symptoms and Causes...........................................................................................................................3-3 3.2 Clock Signal Flow...........................................................................................................................................3-4 3.3 Clearing Clock Source Faults..........................................................................................................................3-4 3.4 Clearing Clock Phase Lock Faults..................................................................................................................3-4 3.5 Clearing Clock Transmission Faults...............................................................................................................3-4 3.6 Clearing Data Configuration Faults................................................................................................................3-5 3.7 Cases of Clock System Faults.........................................................................................................................3-5 3.7.1 Clock Source Loss..................................................................................................................................3-6 3.7.2 Board Clock Anomaly............................................................................................................................3-6

4 Clearing Interconnection Faults..............................................................................................4-1 4.1 Fault Symptoms and Causes...........................................................................................................................4-2 4.2 Clearing H.248 Signaling Link Faults.............................................................................................................4-4 4.3 Clearing TDM Bearer and Signaling Transfer Faults.....................................................................................4-6 4.4 Clearing IP Bearer Faults................................................................................................................................4-7 4.5 Clearing R2 Signaling Faults..........................................................................................................................4-8 4.6 Cases of H.248 Signaling Link Faults.............................................................................................................4-9 4.6.1 UMG8900 in the Non-Service Status.....................................................................................................4-9 4.6.2 H.248 Link Fault..................................................................................................................................4-10 4.6.3 Intermittent H.248 Link Failure...........................................................................................................4-11 4.6.4 Failure to Distribute IP Terminations...................................................................................................4-12 4.6.5 Failure to Register with the Slave MGC..............................................................................................4-13 4.7 Cases of Signaling Transfer Faults................................................................................................................4-14 4.7.1 L2UA Link Break.................................................................................................................................4-14 4.7.2 M2UA Link Recovery Failure.............................................................................................................4-15 4.7.3 M2UA Link Recovery Failure.............................................................................................................4-15 4.7.4 MTP3 Link Fault..................................................................................................................................4-16 4.7.5 Intermittent MTP3 Link Failure...........................................................................................................4-17 ii

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Contents

4.7.6 Unequal Load Sharing Between MTP3 Links.....................................................................................4-18 4.7.7 M3UA Link Fault.................................................................................................................................4-18 4.7.8 Intermittent M3UA Link Failure..........................................................................................................4-19 4.7.9 Unequal Load Sharing Between M3UA Links....................................................................................4-20 4.7.10 Master and Slave M3UA Links Simultaneously in the Active State.................................................4-20 4.7.11 Failure to Activate M3UA Links After Dual Homing Switchover....................................................4-21 4.8 Cases of R2 Signaling Link Faults................................................................................................................4-21 4.8.1 Failure of R2 Register Signaling Application......................................................................................4-22 4.8.2 R2 Signaling Control Timeout Case 1.................................................................................................4-22 4.8.3 R2 Signaling Control Timeout Case 2.................................................................................................4-23 4.8.4 R2 Signaling Control Timeout Case 3.................................................................................................4-24 4.8.5 Failure of R2 Register Signaling Adaptation (1).................................................................................4-24 4.8.6 Failure of R2 Register Signaling Adaptation (2).................................................................................4-25 4.8.7 Incorrect R2 Register Signaling Control..............................................................................................4-25

5 Clearing Service Faults..............................................................................................................5-1 5.1 Fault Symptoms and Causes...........................................................................................................................5-3 5.2 Querying Resources Distributed to the Call Service.......................................................................................5-4 5.2.1 Querying Termination Information Distributed to the Call...................................................................5-4 5.2.2 Querying TC/EC Resources Distributed to the Call..............................................................................5-4 5.2.3 Querying Call Related Information........................................................................................................5-5 5.3 Clearing Voice Service Faults.........................................................................................................................5-5 5.4 Clearing Fax Service Faults............................................................................................................................5-6 5.5 Clearing Data Service Faults...........................................................................................................................5-7 5.6 Cases of Voice Service Faults.........................................................................................................................5-7 5.6.1 Call Connection Failure.........................................................................................................................5-8 5.6.2 Noise in Conversation............................................................................................................................5-9 5.6.3 Echo in Conversation...........................................................................................................................5-10 5.6.4 DTMF Transmission Fault in RFC2833 Mode....................................................................................5-10 5.6.5 DTMF Tone Detection Fault................................................................................................................5-11 5.6.6 Modem/V21/CMCI Tone Detection Fault...........................................................................................5-12 5.6.7 Noise Caused by Silence Compression................................................................................................5-12 5.6.8 Poor Voice Quality in Conversation....................................................................................................5-13 5.6.9 Call Disconnection During the Conversation.......................................................................................5-13 5.6.10 High Utilization of TC Resources......................................................................................................5-14 5.6.11 Digit Collecting Failure......................................................................................................................5-14 5.6.12 Announcement Playing Failure..........................................................................................................5-15 5.6.13 Incorrect Announcement Contents.....................................................................................................5-15 5.7 Cases of Fax Service Faults..........................................................................................................................5-16 5.7.1 Fax Failure............................................................................................................................................5-16 5.7.2 Fax Interruption....................................................................................................................................5-17 5.7.3 Poor Fax Quality..................................................................................................................................5-18 5.7.4 Call Failure After the Fax Is Over........................................................................................................5-18 Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

iii

Contents

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5.8 Cases of Data Service Faults.........................................................................................................................5-19 5.8.1 Dial-Up Access Failure Through a Modem.........................................................................................5-19 5.8.2 Low Negotiation Rate of a Modem......................................................................................................5-20 5.8.3 Poor Transmission Quality of a Modem..............................................................................................5-21

6 Clearing UA Module Faults.....................................................................................................6-1 6.1 Fault Symptoms and Causes........................................................................................................................... 6-2 6.2 Clearing UA Frame Faults.............................................................................................................................. 6-2 6.3 Clearing ASL Faults........................................................................................................................................6-3 6.4 Clearing DSL Faults........................................................................................................................................6-3 6.5 Cases of UA Module Faults............................................................................................................................6-3 6.5.1 No Feed on a Phone Set......................................................................................................................... 6-4 6.5.2 Abnormal Ringing..................................................................................................................................6-5 6.5.3 Subscribers Being Automatically Offline After Over Ten Seconds Online by Dial-Up Access...........6-6 6.5.4 CID Failure of Subscribers Connected Through the UA Frame............................................................6-7 6.5.5 CID Failure of V5 Onhook Subscribers.................................................................................................6-8 6.5.6 CID Failure of Offhook Subscribers......................................................................................................6-8

7 Log Description..........................................................................................................................7-1 7.1 Log Concepts and Operations.........................................................................................................................7-2 7.1.1 Basic Principles......................................................................................................................................7-2 7.1.2 Log Category..........................................................................................................................................7-3 7.1.3 Log Level............................................................................................................................................... 7-3 7.1.4 Report Mechanism................................................................................................................................. 7-4 7.1.5 Manually Exporting Logs.......................................................................................................................7-4 7.1.6 Automatically Exporting Logs...............................................................................................................7-5 7.2 Call Log...........................................................................................................................................................7-6 7.2.1 Log Format.............................................................................................................................................7-6 7.2.2 Explanations and Causes of TDM Service Error Codes......................................................................7-13 7.2.3 Explanations and Causes of Service Resource Error Codes................................................................7-15 7.2.4 Explanations and Causes of R2 Signaling Error Codes.......................................................................7-33 7.2.5 Explanations and Causes of MPTY Error Codes.................................................................................7-44 7.2.6 Explanations and Causes of IP Service Error Codes............................................................................7-46 7.2.7 Common Call Logs and Meanings.......................................................................................................7-52 7.3 Running Log..................................................................................................................................................7-54 7.3.1 Log Format...........................................................................................................................................7-54 7.3.2 Common Running Logs and Meanings................................................................................................7-55 7.4 Operation Log...............................................................................................................................................7-57 7.4.1 Log Format...........................................................................................................................................7-57 7.4.2 Common Operation Logs and Meanings.............................................................................................7-58

8 Fault Information Report..........................................................................................................8-1 9 Meanings of Error Codes for Loading Failure......................................................................9-1 iv

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Contents

A Glossary..................................................................................................................................... A-1

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

v

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Figures

Figures Figure 1-1 Troubleshooting guide........................................................................................................................1-4 Figure 7-1 Basic composition of the log system..................................................................................................7-2 Figure 7-2 Setting the FTP Server........................................................................................................................7-5 Figure 7-3 Setting the FTP Server........................................................................................................................7-6

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

vii

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Tables

Tables Table 2-1 Common symptoms of device management faults.............................................................................. 2-3 Table 2-2 Common causes of device management faults.................................................................................... 2-4 Table 2-3 MBus status indicators.........................................................................................................................2-7 Table 2-4 Common software loading errors and handling methods..................................................................2-17 Table 3-1 Common classifications and symptoms of system clock faults...........................................................3-3 Table 3-2 Common causes of clock system faults............................................................................................... 3-3 Table 4-1 Mapping between logical and physical interfaces................................................................................4-2 Table 4-2 Common symptoms of interconnection faults..................................................................................... 4-2 Table 4-3 Common causes of interconnection faults........................................................................................... 4-3 Table 5-1 Common service faults.........................................................................................................................5-3 Table 5-2 Common causes of service faults.........................................................................................................5-3 Table 6-1 Common symptoms of UA module faults........................................................................................... 6-2 Table 6-2 Common causes of UA module faults................................................................................................. 6-2 Table 7-1 Mapping between the log level and the serial No................................................................................7-3 Table 7-2 Calllog description...............................................................................................................................7-7 Table 7-3 Error causes to call logs.....................................................................................................................7-11 Table 7-4 Explanations and possible causes of TDM service error codes.........................................................7-14 Table 7-5 Explanations and possible causes of error codes generated during service distribution (VPU)........7-16 Table 7-6 Explanations and possible causes of error codes generated during topology connection (VPU)......7-18 Table 7-7 Explanations and possible causes of error codes generated during announcement playing and digit collecting (VPU).................................................................................................................................................7-25 Table 7-8 Explanations and possible causes of error codes generated during EC processing (ECU)................7-26 Table 7-9 Explanations and possible causes of error codes of the MSD chip (VDD subboard)........................7-28 Table 7-10 Explanations and possible causes of R2 signaling error codes (VPU)............................................7-33 Table 7-11 Explanations and causes of MPTY error codes...............................................................................7-45 Table 7-12 Explanations and possible causes of IP service error codes (HRU)................................................7-46 Table 7-13 Call logs and meanings....................................................................................................................7-52 Table 7-14 Common running logs and meanings...............................................................................................7-55 Table 7-15 Common operation logs and meanings............................................................................................7-58 Table 8-1 Fault information report.......................................................................................................................8-1 Table 9-1 Meanings of Error codes for loading failure........................................................................................9-1

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

ix

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

About This Document

About This Document Purpose This document describes the troubleshooting process and fault location tips of the UMG8900. The fault location methods of system modules are also provided.

Related Versions The following table lists the product versions related to this document. Product Name

Version

HUAWEI UMG8900

V100R007

Intended Audience The intended audiences of this document are: l

Operation and maintenance engineer

l

Person on duty

l

Operator of NE

Update History Updates between document versions are cumulative. Therefore, the latest document version contains all updates made to previous versions. Updates in Issue 02 (2009-01-09) Initial commercial release. Updates in Issue 01 (2007-11-28) Issue for the pilot office

Organization This document describes the troubleshooting process and fault location tips of the UMG8900. The fault location methods of system modules are also provided. 1 Troubleshooting Overview Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

About This Document

This describes the common procedure, basic clue, and common methods of troubleshooting and the method to obtain Huawei technical support. 2 Clearing Device Management Faults Device management faults refer to the faults related to device management and maintenance, which may occur during deployment, capacity expansion, routine maintenance, and running due to error of hardware upgrade, system capacity expansion, data configuration, software upgrade and loading, and device operation and maintenance. 3 Clearing Clock System Faults This describes the methods to clear clock system faults. 4 Clearing Interconnection Faults This describes the methods to clear interconnection faults. In networking applications, the UMG8900 may fail to interconnect with other network devices due to inconsistent settings of interface protocol parameters, data configuration error, abnormal network communication, interface failure, or peer device failure. 5 Clearing Service Faults This describes the methods to clear service faults, that is, faults related to services in the UMG8900 networking application. 6 Clearing UA Module Faults This describes the methods to clear faults related to the user access (UA) frame in access gateway (AG) networking applications. 7 Log Description The part describes the composition and basic implementation principles of the log system of the UMG8900, and classification, formats, and meanings of logs. 8 Fault Information Report This provides the fault information report. 9 Meanings of Error Codes for Loading Failure This describes the meanings of error codes for board software loading failure. A Glossary

Conventions 1. Symbol Conventions The following symbols may be found in this document. They are defined as follows Symbol

Description

DANGER 2

Indicates a hazard with a high level of risk that, if not avoided, will result in death or serious injury.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Symbol

About This Document

Description

WARNING

CAUTION

Indicates a hazard with a medium or low level of risk which, if not avoided, could result in minor or moderate injury. Indicates a potentially hazardous situation that, if not avoided, could cause equipment damage, data loss, and performance degradation, or unexpected results. Indicates a tip that may help you solve a problem or save your time.

TIP

Provides additional information to emphasize or supplement important points of the main text.

NOTE

2. General Conventions Convention

Description

Times New Roman

Normal paragraphs are in Times New Roman.

Boldface

Names of files,directories,folders,and users are in boldface. For example,log in as user root .

Italic

Book titles are in italics.

Courier New

Terminal display is in Courier New.

3. Command Conventions Convention

Description

Boldface

The keywords of a command line are in boldface.

Italic

Command arguments are in italic.

[]

Items (keywords or arguments) in square brackets [ ] are optional.

{x | y | ...}

Alternative items are grouped in braces and separated by vertical bars.One is selected.

[ x | y | ... ]

Optional alternative items are grouped in square brackets and separated by vertical bars.One or none is selected.

{ x | y | ... } *

Alternative items are grouped in braces and separated by vertical bars.A minimum of one or a maximum of all can be selected.

[ x | y | ... ] *

Alternative items are grouped in braces and separated by vertical bars.A minimum of zero or a maximum of all can be selected.

4. GUI Conventions Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

About This Document

Convention

Description

Boldface

Buttons,menus,parameters,tabs,window,and dialog titles are in boldface. For example,click OK.

>

Multi-level menus are in boldface and separated by the ">" signs. For example,choose File > Create > Folder .

5. Keyboard Operation Convention

Description

Key

Press the key.For example,press Enter and press Tab.

Key1+Key2

Press the keys concurrently.For example,pressing Ctrl+Alt+A means the three keys should be pressed concurrently.

Key1,Key2

Press the keys in turn.For example,pressing Alt,A means the two keys should be pressed in turn.

6. Mouse Operation

4

Action

Description

Click

Select and release the primary mouse button without moving the pointer.

Double-click

Press the primary mouse button twice continuously and quickly without moving the pointer.

Drag

Press and hold the primary mouse button and move the pointer to a certain position.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1

1 Troubleshooting Overview

Troubleshooting Overview

About This Chapter This describes the common procedure, basic clue, and common methods of troubleshooting and the method to obtain Huawei technical support. The troubleshooting is intended to handle the following faults: l

Faults that cannot be removed through the alarm restoration function and alarm restoration suggestions

l

Faults that cannot be located and removed based on alarm messages

Faults can be classified into five types based on the positions and features of the devices in networks: device management faults, clock system faults, signaling faults, user access (UA) faults, and service faults. Note that a specific fault may belong to one of the preceding fault types, or may have symptoms of several fault types. When a fault occurs, specify the fault causes based on fault symptoms and refer to the corresponding sections to handle the fault. 1.1 Troubleshooting Procedures Normally, the common procedures for locating faults consist of collecting information, diagnosing a fault, locating a fault, and then clearing a fault. 1.2 Troubleshooting Guide This describes the guide to troubleshooting. 1.3 Troubleshooting Methods This describes the common troubleshooting methods. 1.4 Obtaining Huawei Technical Assistance If the faults persist during routine maintenance and troubleshooting, contact Huawei Technical Support for help.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

1-1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

1.1 Troubleshooting Procedures Normally, the common procedures for locating faults consist of collecting information, diagnosing a fault, locating a fault, and then clearing a fault.

Collecting Information Collecting relevant information is important for the following reasons: l

Locating faults becomes more difficult due to network expansion and increasingly complex networking environment. Therefore, efficient collection of fault information is the key to solving problems.

l

Collecting information only through the telephone does not suffice. You must also collect details through other means, to locate faults accurately and quickly.

l

From the statistics perspective, a fault cannot be caused by several factors at the same time. That is, at a particular point of time, only one factor can cause a fault. Therefore, with the available information, you can locate a fault quickly by using an effective method.

Gather the information about faults as much as you can. Faults are often detected with the fault information that may be obtained from: l

Complaints from the subscriber or customer service center

l

Notices from the neighboring offices

l

Alarms reported by the alarm system

l

Abnormality detected in daily maintenance or routine inspections

Among the sources of the preceding fault information, the first three are most common.

Diagnosing a Fault After fault information is gathered, you must categorize the fault. You must decide how and where to start the analysis to determine the scope of faults. The scope of faults refers to where the fault occurs, usually a functional module of the UMG8900 due to the module design. When you analyze and categorize the faults of the UMG8900, it is recommended to consider the service processes and functional modules of the UMG8900. For details, see the relevant contents in this manual. For common troubleshooting recommendations, see Troubleshooting Guide and Troubleshooting Methods.

Locating a Fault There are several causes that lead to faults to the UMG8900, but a certain fault is rarely the result of several causes. During fault location, all the possible causes to a fault are analyzed first. The most relevant causes are then identified to arrive at the actual cause of the fault. Locating the faults efficiently helps to clear the faults on time, and avoids accidents caused by misoperation on the system. Fault location describes the commonly adopted methods in classifying and locating faults.

Clearing a Fault After locating the cause of the fault, you can perform the troubleshooting. To resume normal system operation immediately, relevant measures must be taken to clear the faults, for example, 1-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

checking the lines, replacing the boards, modifying data configuration, performing switchover, and resetting boards.

1.2 Troubleshooting Guide This describes the guide to troubleshooting. Figure 1-1 shows the guide to troubleshooting.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

1-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

Figure 1-1 Troubleshooting guide Start

Analyze original information

Whether alarms generated?

Yes

Analyze alarm information

Clear alarms

No

Yes

Faults with subsystems?

yes

Whether faults exist?

No

No

End

Whether the faults related to data?

No

Query logs

Yes Query logs

Whether data correct?

No

Modify error data

No

Yes Locate faults with loopback, interchange, and comparisons

Whether data correct?

Yes Yes

Whether faults exist?

Yes

Locate faults with trace, dial test and comparisons

No End

Whether faults solved?

Yes

No Contact Huawei customer center

End

1-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

Collecting Fault Information When a customer reports a fault, especially a service fault, try to collect complete information. For a call fault, you must know the following information: l

Whether the fault occurred to the caller or the callee

l

Time of the fault

l

Place of the fault

l

Subscriber location

l

Subscriber registered services

Analyzing Alarm Information An alarm that occurs following a fault, especially a fault alarm, must be analyzed first. This helps to locate the fault based on original fault and alarm information.

Classifying a Fault For details on the service fault, see Troubleshooting Methods. The troubleshooting methods are as follows: l

Dialing test

l

Signaling tracing

l

Log query

For more information on the subsystem faults, such as device management faults, clock system faults, and connection faults, see Troubleshooting Methods. The troubleshooting methods are as follows: l

Log query

l

Test/Loopback

l

Comparison/Interchange

Clearing a Fault If the fault persists, contact Huawei customer center. For contact information, see Obtaining Huawei Technical Assistance.

1.3 Troubleshooting Methods This describes the common troubleshooting methods.

Primary Information Analysis Primary information includes fault complaints from users, fault notifications from other offices, and abnormalities generated during maintenance, and other information collected by maintenance personnel through various channels at the early stage of a fault. The primary information is important for determining and analyzing the fault. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

1-5

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

Analyzing the primary information is helpful for determining the fault scope and fault type and locating the fault at the early stage of the fault. Experienced maintenance engineers can locate faults by analyzing primary information. Primary information analysis helps to process user service faults as well as other faults, especially trunk faults. Collecting primary information is important for locating trunk faults because of the interconnection between the UMG8900 and the transmission system and the signaling cooperation. The information to be collected includes running status of the transmission system, data modifications at the peer office, and configurations of certain signaling parameters.

Alarm Information Analysis Alarm information refers to the information, which is given through sound, light, and screen output, from the UMG8900 alarm system. The information from the alarm management subsystem in the local maintenance terminal (LMT) contains fault or abnormality description, possible causes, and fault clearance suggestions, of faults about hardware, links, trunks, and central processing unit (CPU) load of the UMG8900. This information facilitates fault analysis and location. Alarm information analysis, as a major fault analysis method, helps to locate faults or determine causes. The abundant and complete alarm information displayed can be used to determine the cause of a fault directly or with other methods. The UMG8900 alarm system can locate faults in high precision. When a trunk circuit alarm occurs, you can locate which circuit fails. If an alarm is generated, double-click the alarm and choose More Info to view detailed information of the alarm. For details on how to locate and clear faults, refer to the alarm handling methods. If multiple alarms are generated, clear the fault alarms with severity levels in descending order.

Indicator Status Analysis Each board in the UMG8900 has its own operating and status indicators. Certain boards even have function indicators. These indicators can indicate not only the operating status of boards, but also the operating status of relevant circuits, links, optical paths, nodes, and channels, and the master/slave status. This is important for fault analysis and location. Indicator status analysis is mainly used to locate faulty components or fault causes quickly and helps you to determine further operations. Indicator status and alarm information are often analyzed together to locate faults.

Dialing Test The voice service is the major part among all services provided by the UMG8900. Therefore, most of the faults related to the UMG8900 may directly or indirectly affect the calls of subscribers. Dialing test is a simple and effective way to verify the call processing function of the UMG8900. Dialing test is often used in routine maintenance. Together with continuous dynamic tracing, dialing test is widely applied in verifying functions, such as call processing and caller number display, of a switch.

Instrument and Meter Instruments and meters are often used for fault analysis and location in troubleshooting. The measurable and specific data obtained in the analysis directly indicates the nature of faults. Thus, instruments and meters can be widely used in signaling analysis and bit error test. 1-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

Performance Measurement Call completion rate is a major technical item of the UMG8900 and one of the key factors of carrier core competence, which directly affects the interests of carriers and customer satisfaction. Therefore, improving the call completion rate and reducing call loss are concerns of carriers. Many complicated and unpredictable causes may affect the call completion rate. Therefore, to improve the call completion rate, you must identify the major factors that lead to call loss and take effective measures to prevent them. Performance measurement is designed for this purpose. Performance measurement analysis is often used with other methods such as signaling tracing and signaling analysis. It plays an important role in locating abnormal inter-UMG8900 signaling cooperation and trunk parameter setting errors. Maintenance personnel must know how to use this method.

Signaling Tracing Signaling tracing is performed to analyze the causes of call connection failure and inter-office signaling cooperation. The causes of call failure can be obtained from the tracing results to facilitate the subsequent analysis. The UMG8900 provides various signaling tracing methods, including signaling tracing, interface tracing, trunk tracing, and number tracing. For details, choose Start > Programs > HUAWEI local maintenance terminal > Trace Viewer for the basic operations and help information.

Test and Loopback Tests function with instruments, meters, and software test tools to measure relevant technical parameters to discover faults that may be located in subscriber lines, transmission channels, and trunk devices. You can determine whether a device is faulty or to fail based on the measurement result. The UMG8900 software can specify a trunk circuit and a resource channel for a certain call. In this case, the call does not attempt to occupy another trunk circuit or resource channel, thus preventing other trunk circuits or resources channels from being blocked. This method is applied to locating the faults occurring on trunk circuits and resource channels. For example, it can locate the trunk where one-way audio occurs. Loopbacks function to perform hardware/software self-loops for certain transmission devices or channels. After a self-loop, check the operating status of the related hardware devices and the settings of software parameters according to the conditions of transmission devices/channels, services, and signaling cooperation. Loopbacks are generally used with tests for locating transmission-related faults.

CAUTION Forgetting to cancel a software loopback may result in dormant troubles for system running; therefore, it is recommended that you take notes during maintenance.

Comparison and Interchange The comparison method is used to compare the faulty parts and the normal parts for locating faults. It often applies to cases where faults are of a single type. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

1-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

The interchange method is used to locate faults by replacing the faulty parts with the normal parts such as boards and fibers and comparing the running status after the parts replacement to locate the fault range. In actual troubleshooting, many methods are employed during fault location. Therefore, you need master and apply various methods skillfully and flexibly.

CAUTION The interchange operation is risky. For example, installing a short-circuited board into a normal frame may cause damages to this normal frame. Therefore, ensure that an operation will not result in any new fault before performing the operation. It is recommended that you replace or exchange boards when traffic is low.

Switchover and Resetting A switchover refers to manually switching the switch working in master/slave mode, that is, transferring the traffic from the master switch to the slave switch. After the switchover, check whether the master switch fails and whether the master/slave relationship is proper. Resetting refers to manually restarting the components of the switch or the entire switch. This helps to check whether the software is faulty and whether the program is suspended. Resetting is a risky operation. Therefore, do not resetting a device randomly. Compared with other methods, switchover and resetting cannot lòcate the causes of faults accurately. Faults are random during software running. Therefore, the symptoms of the fault may not recur in a short time after the switchover or resetting. This may seem as if the fault is cleared, while it is actually not. As a result, this affects the stability and security of the switch. Therefore, you can perform the switchover and resetting only during emergencies.

CAUTION l

Back up relevant data before switching main control boards.

l

Resetting the main control boards may cause service interruption and even system down. Therefore, this operation is not recommended for fault location.

Data Check and Analysis Signaling message analysis is usually used for fault clearance. During signaling message analysis, message contents are analyzed based on the interface tracing results. Therefore, the causes to the fault can be located quickly.

Log Query Faults may be generated because of improper data configuration during routine maintenance of the UMG8900. To locate such faults, you can query the operations performed by the maintenance personnel for data configuration. You can run LST LOG on the LMT of the UMG8900 to query logs. The commands that are executed for data modification by maintenance personnel within the specified period can be queried. Then, locate the faults by analyzing these commands. In 1-8

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

addition, to locate faults related to the peer office, obtain the data modification performed at the peer office.

1.4 Obtaining Huawei Technical Assistance If the faults persist during routine maintenance and troubleshooting, contact Huawei Technical Support for help. 1.4.1 Huawei Contact Information This provides the contact information of Huawei Technical Support. 1.4.2 Customer Complaint Processing Flow This describes the customer complaint processing flow of Huawei. Knowing the customer complaint processing flow helps you to obtain technical assistance. 1.4.3 Preparing for Contacting Huawei Customer Service Center This describes the preparations for contacting Huawei customer service center to clear faults.

1.4.1 Huawei Contact Information This provides the contact information of Huawei Technical Support. l

Tel:+86-755-28560000 (Overseas customer) 400-830-2118 (Domestic customer)

l

E-mail: [email protected]

l

Website: http://support.huawei.com NOTE

For contact information on local customer service center, access the technical support website.

1.4.2 Customer Complaint Processing Flow This describes the customer complaint processing flow of Huawei. Knowing the customer complaint processing flow helps you to obtain technical assistance.

Customer Complaints Customers can make complaints to the customer service center through telephone, letter, or Email, or by contacting local technical engineers. All customer complaints and handling information are recorded by Huawei customer problem management system.

Complaints Handling The customer service center sends the customer complaints to technical engineers who then take the following measures based on fault types: l

If a fault is caused by manual operations or customers can use the provided material to resolve the fault, technical engineers instruct customers to clear the fault through phones or faxes.

l

If telephone or fax instruction does not work, technical engineers perform remote maintenance.

l

If the preceding two methods do not work, technical engineers perform troubleshooting based on the actual situation, on-site maintenance or technical assistance request.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

1-9

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1 Troubleshooting Overview

1.4.3 Preparing for Contacting Huawei Customer Service Center This describes the preparations for contacting Huawei customer service center to clear faults. Before obtaining technical assistance, you must provide the following information in your enquiry: 1.

Collect fault information: l

Full name of the office

l

Contact's name and phone number

l

Specific time when the fault occurs

l

Fault description

l

UMG8900 software version

l

Measures taken once the fault occurs, and the related results

l

Fault level and expected time to resolve

For detailed fault feedback, see Fault Information Report. 2.

1-10

Make debugging preparations. When you ask for help, technical engineers of Huawei may instruct you to do some debugging to collect more fault information or clear faults directly. Therefore, make preparations before you ask help.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2

2 Clearing Device Management Faults

Clearing Device Management Faults

About This Chapter Device management faults refer to the faults related to device management and maintenance, which may occur during deployment, capacity expansion, routine maintenance, and running due to error of hardware upgrade, system capacity expansion, data configuration, software upgrade and loading, and device operation and maintenance.

Context The device management faults frequently encountered include: l

Power-on failure

l

Sudden power-off

l

Start failure

l

Switchover failure

l

Abnormal board status

l

MBus fault

l

Environmental fault

2.1 Fault Symptoms and Causes This describes the symptoms and causes of device management faults. 2.2 Clearing Hardware Faults This describes the methods to clear hardware faults, such as frame power-on failure, board power-on failure, and board configuration error. 2.3 Clearing Internal Communication Faults This describes the methods to clear internal communication faults. Internal communication faults do not exhibit distinctive symptoms, but are embodied in other device management faults or service faults. Alarms are reported when internal communication faults occur. 2.4 Clearing Operation and Maintenance Faults This describes the methods to clear operation and maintenance faults, such as local maintenance terminal (LMT) faults, master/slave switchover failure, and abnormal board status in routine management of the UMG8900. 2.5 Clearing Network Communication Faults Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-1

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

This describes the methods to clear network communication faults, that is, communication faults related to operation, maintenance, and management of the UMG8900. 2.6 Clearing Operating Environment Faults This describes the methods to clear operating environment faults, that is, faults related to the environment, such as fans, power distribution, voltage, and temperature. 2.7 Cases of Hardware Faults This describes the faults related to the hardware in symptoms, causes, and troubleshooting. 2.8 Cases of Internal Communication Faults This describes the device management faults caused by internal communication faults in symptoms, causes, and troubleshooting. Internal communication faults have no obvious symptoms, but are embodied in service faults and device management faults. 2.9 Cases of Operation and Maintenance Faults This describes the faults related to device operation and maintenance in symptoms, causes, and troubleshooting. The most common way to clear the operation and maintenance faults is to check related alarms and clear the faults based on alarm information and handling recommendations. 2.10 Cases of Network Communication Faults Network communication faults result from abnormal communications between the UMG8900 host, the local maintenance terminal (LMT), and the iManager network management system (NMS). This kind of faults disables device maintenance and management functions. This describes the network communication faults in symptoms, causes, and troubleshooting. 2.11 Cases of TDM Bearer Faults This describes the time division multiplexing (TDM) bearer faults in symptoms, causes, and troubleshooting. 2.12 Cases of Operating Environment Faults Operating environment faults refer to faults related to the device operating environment, such as fan, power distribution, temperature, humidity, and voltage. This describes the operating environment faults in symptoms, causes, and troubleshooting.

2-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

2.1 Fault Symptoms and Causes This describes the symptoms and causes of device management faults. Device management faults have some specific symptoms. A fault or a kind of faults can be caused by one specific reason or by several reasons. l

Common symptoms of device management faults are listed in tables, thus facilitating query and search.

l

Common causes are listed according to the symptoms of device management faults.

Symptoms of Device Management Faults Device management faults can be classified into the following: l

Hardware faults: faults related to hardware, such as hardware damage, installation error, configuration error, and power supply failure

l

Internal communication faults: faults related to communications inside the UMG8900 The UMG8900 provides maintenance bus (MBus) and fast Ethernet (FE) maintenance buses.

l

Operation and maintenance faults: faults related to operations on the LMT, not the general O&M.

l

External communication faults: faults related to communications between the UMG8900 and other devices

l

Operating environment faults: faults caused by abnormal UMG8900 operating environment

Table 2-1 lists the common symptoms of device management faults. Table 2-1 Common symptoms of device management faults Classification

Symptom

Hardware fault

Board power-on failure Entire frame power-on failure Sudden board power-off Board start failure Whole frame start failure Board in the enabled state for an extended period Resetting of boards not on demand

Internal communication fault

MBus fault FE fault

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Classification

Symptom

Operation and maintenance fault

LMT installation failure Start failure of the slave OMU after switchover Switchover failure Alarms about board faults

External communication fault

Login failure of the LMT to the UMG8900 host Network storm

Operating environment fault

Power distribution alarm Temperature alarm Low/high voltage alarm

Causes of Device Management Faults Generally, device management alarms result from: l

Software loading

l

Routine management and maintenance

l

Operating environment

l

Internal communication

l

External communication

l

Device connection

Table 2-2 lists the common causes of device management faults. Table 2-2 Common causes of device management faults Classification

Cause

Hardware fault

Damage of board power supply, fuse, subboard, or module Configuration error

Internal communication fault

Fault of FE bus or MBus bus Configuration error

Operation and maintenance fault

Configuration error Internal communication error Hardware fault

External communication fault

Network fault Network communication device fault

Operating environment fault

2-4

Unqualified operating environment

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

NOTE

l

No strict standard is used to classify faults. The purpose of classifying faults is to provide convenience for you to refer to during fault location and handling.

l

Different types of faults may be caused by the same reason or one type of faults may be caused by several reasons. To clear faults efficiently and to gain more troubleshooting experience, you must further examine the device architecture and the related protocols.

2.2 Clearing Hardware Faults This describes the methods to clear hardware faults, such as frame power-on failure, board power-on failure, and board configuration error.

Prerequisite The UMG8900 can be loaded with software and configured with data and then works properly only after it is powered on. Therefore, normal hardware running is the most essential requirement for the telecommunication equipment.

Context The UMG8900 adopts the advanced maintenance bus (MBus) management system to control power-on and power-off and thus to avoid the influence of surging current. Before setting the service data, you must set the basic hardware data. When the UMG8900 is started, it reads the physical type of the inserted board through the MBus system in the board, and compares the physical type with the configuration of the slot. The board can be powered on only when the physical type of the inserted board and the configuration of the slot are the same. When the UMG8900 is powered on, normal power-on and start of the OMU is the premise to power on the other boards. The other boards are started only after the OMU is started. l

To check whether a board is powered on, observe the hot-swap indicator (OFFLINE) on the front panel of the board. If it is on, the board is not powered on.

l

If the UMG8900 runs properly, you can pull out a board only when the hot-swap indicator is on to avoid affecting the services.

To clear hardware faults, perform the following steps: l

In the VPD fails to be powered on, first handle the OMU failure.

l

Make the slot configuration consistent with the board type.

l

Pull out and then insert the board.

Procedure Step 1 Check whether the power distribution frame is powered on. For status of the switch of the power distribution frame, refer to the HUAWEI UMG8900 Universal Media Gateway Hardware Description Front-Access Power Distribution Frames,Rear-Access Power Distribution Frames of Low-Density Configuration, and Rear-Access Power Distribution Frames of High-Density Configuration. NOTE

Especially check the panel indicator and the switch status.

Step 2 Check whether the OMU can be powered on. If not, perform the following: Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-5

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

1.

If the OMU is inserted in a wrong slot or is not tightly connected, pull out and then insert the OMU.

2.

If the MBus module of the OMU is faulty, replace the MBus module.

3.

If the power module or hardware of the OMU is faulty, replace the OMU. NOTE

The power-on and start of the OMU is essential for the power-on of the other boards. The other boards can register with the OMU only after the main control MBus module is powered on, because the main control MBus module is on the OMU.

Step 3 Check a board that fails to be powered on. Check whether the board is in contact with the backplane, whether the MBus module is faulty, and whether the power module is faulty. Clear the fault in the same way of handling the OMU failure. NOTE

The way to handle power-on failure of the VPU is similar to that of the OMU. Before handling the poweron failure of a service board, clear the OMU fault.

----End

2.3 Clearing Internal Communication Faults This describes the methods to clear internal communication faults. Internal communication faults do not exhibit distinctive symptoms, but are embodied in other device management faults or service faults. Alarms are reported when internal communication faults occur.

Context Internal communications of the UMG8900 consist of: l

MBus communication: Each board of the UMG8900 has an MBus module, and all the modules compose the MBus communication system. The MBus system is responsible for board power-on/off, environment monitoring, board archives management, JTAG testing and loading, resetting, and internal communication. Failure of the MBus system or the MBus communication leads to faults of the preceding functions.

l

FE communication: Through the FE bus inside the UMG8900, operation and maintenance messages are exchanged between the OMU and service boards, and service control messages are exchanged between the CMU and service boards. Failure of the FE communication leads to operation, maintenance, service, and function faults inside the UMG8900.

l

TDM communication: Failure of the TDM communication leads to TDM related service processing faults. NOTE

Only fault location and troubleshooting of MBus communication faults are described here. For fault location and troubleshooting of other faults, see Clearing Service Faults.

Usually, you cannot locate MBus communication faults through the MBus system; however, you can check the alarm information to locate such faults. Indicators on the MBus module can indicate the status of the MBus module. Table 2-3 lists the indicator status and meaning.

2-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Table 2-3 MBus status indicators Indicator Status

Meaning

The green indicator flashes quickly, and the red indicator is off.

Waiting for configuration

The green indicator is on and off at 1 second interval, and the red indicator is off.

Normal

The green indicator is on and off at 1 second interval, and the red indicator is on.

Abnormal MBus sensor

No board information configured

Incorrect jumper setting MBus reset

Both green and red indicators flash.

Loose board insertion

The MBus modules are installed on boards as subboards; therefore, it is hard for you to observe MBus indicators of a board unless no board or filler panel is inserted in the adjacent slot. Take OMU with MBus as an example, refer to the HUAWEI UMG8900 Universal Media Gateway Hardware Description Panel of the MOMU. To clear MBus communication faults, perform the following steps: l

The MBus module is installed on a board as a subboard. Therefore, you cannot observe indicators on the MBus module if another board is inserted in the adjacent slot.

l

If the MBus module is faulty, replace the MBus module or the board.

l

The methods for clearing other device management faults are usually adopted to locate and clear MBus faults quickly.

Procedure Step 1 Check the LMT for MBus related alarms. If such an alarm occurs, clear it based on the alarm information and handling recommendations. NOTE

Alarms occur for most faults of the MBus module. The first step to locate MBus faults is to check the alarm information.

Step 2 Observe the status of MBus indicators from the board side if possible. Replace the board based on the indicator status. For the status and meaning of indicators, see Table 2-3. NOTE

You can observe MBus indicators of a board only when no board or filler panel is inserted into the adjacent slot.

Step 3 If the fault persists after you replace the board, ask for help from Huawei Technical Support. With their help, re-load or replace the MBus module. ----End

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-7

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2.4 Clearing Operation and Maintenance Faults This describes the methods to clear operation and maintenance faults, such as local maintenance terminal (LMT) faults, master/slave switchover failure, and abnormal board status in routine management of the UMG8900.

Context The LMT, operation and maintenance client of the UMG8900, is dedicated to data configuration, routine maintenance, and performance measurement. The LMT faults do not affect device running and service provisioning, but you cannot learn the device status or perform device management through the LMT. Normally, the operation and maintenance faults of the UMG8900 host do not affect device running and service provisioning in a short period. If not handled properly, they may interrupt services. The causes of faults that occur during running of the UMG8900 are sometimes complex. You need to clear these faults by considering other faults. It is recommended to check whether the recent operations are proper and whether the configuration data is modified. You can clear these faults by restoring the history data.

Procedure Step 1 The LMT faults result from the LMT installation environment and software parameter setting. Refer to the HUAWEI UMG8900 Universal Media Gateway Installation Guide Installing LMT Software and related cases to clear the faults. Step 2 Usually, the LMT or the integrated network management system (NMS) reports the related alarms for the operation and maintenance faults. The UMG8900 provides detailed alarm information. You can know the meaning of alarms through the detailed alarm information or the alarm online help, and then clear the faults based on the alarm handling recommendations. Step 3 The maintenance faults that occur during daily running usually result from the hardware configuration. In this case, replace boards or board parts, and modify the data configuration. For details of parts replacement, refer to the HUAWEI UMG8900 Universal Media Gateway Routine Maintenance Guide to Board Replacement. ----End

2.5 Clearing Network Communication Faults This describes the methods to clear network communication faults, that is, communication faults related to operation, maintenance, and management of the UMG8900.

Context The UMG8900 host communicates with the local maintenance terminal (LMT) through local area networks (LANs) and with the network management system (NMS) through internal networks or private networks. If faults occur to such networks, you cannot perform routine maintenance and management on the UMG8900. Network communication faults related to operation and maintenance are usually relevant with the LMT office configuration and the network cable. You locate such faults by checking the LMT office configuration and the network cable. 2-8

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Procedure Step 1 Check whether the LMT is installed and started. If not, refer to the HUAWEI UMG8900 Universal Media Gateway Installation Guide Installing LMT Software. Step 2 Check whether the UMG8900 host is started. Step 3 Check the cables between the LMT and the UMG8900. Step 4 Check the network telecommunication devices, such as LAN Switch and HUB, between the LMT and the UMG8900. Step 5 Check whether the office configuration of the LMT is correct and whether the IP address of the OMC interface connecting the host is contained. Step 6 Ping the IP address of the PC where the LMT is installed and the IP address of the OMC interface of the UMG8900 host to check the connectivity. NOTE

l

The LMT PC and the UMG8900 host can be connected directly or by the LAN Switch or HUB.

l

If the LAN Switch is adopted, straight-through cables are used. If the HUB is adopted, cross-over cables are used.

----End

2.6 Clearing Operating Environment Faults This describes the methods to clear operating environment faults, that is, faults related to the environment, such as fans, power distribution, voltage, and temperature.

Context These faults lead to service interruption or even hardware failure if not cleared in time. Therefore, you must clear the operating environment faults in time. If necessary, re-plan the operating environment for a long run.

Procedure Step 1 Query the environment alarm information and check the alarm box and the panel indicator to locate the fault cause. Step 2 Clear the faults according to the alarm online help. ----End

2.7 Cases of Hardware Faults This describes the faults related to the hardware in symptoms, causes, and troubleshooting. 2.7.1 Board Power-On Failure This describes the symptoms and causes of board power-on failure, and the troubleshooting method. The board power-on failure usually occurs during deployment, capacity expansion, system restart after power-off, and system reset. 2.7.2 Sudden Board Power-Off Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-9

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

This describes the symptoms, causes, and troubleshooting of sudden board power-off. This fault occurs when the UMG8900 has been running for a period, usually resulting from operating environment or hardware faults. 2.7.3 Network Storm Due to LAN Switch Cascading This describes the symptoms and causes of network storm due to LAN Switch cascading, and the troubleshooting method.

2.7.1 Board Power-On Failure This describes the symptoms and causes of board power-on failure, and the troubleshooting method. The board power-on failure usually occurs during deployment, capacity expansion, system restart after power-off, and system reset.

Symptoms l

After a board is inserted into a frame, it is not powered on, and the board indicators are off.

l

After a board is inserted into a frame, the OFFLINE indicator is always on.

l

The board has no MBus module, or the MBus module is faulty.

l

The power module of the board is faulty.

l

The board type configured is inconsistent with the actual board type, or the configuration data is lost.

l

The board is not inserted tightly, or the signal line indicating whether a board is in position is faulty.

l

The hot-swap button is damaged, or the front panel is not fastened.

l

MBus self-check detects the high board temperature, voltage sensor failure, or MBus memory failure.

Causes

Troubleshooting 1.

Check whether the MBus module is configured on the board. If not, add the MBus module.

2.

If the MBus module is configured, check whether the indicator flashes normally. For the methods to clear MBus faults, see MBus Fault.

3.

Run LST BRD to check whether the configuration of the inserted board and that of the slot are consistent. If not, run ACT BRD to activate the board, or run MOD BRD to modify the configuration.

4.

If the OFFLINE indicator is always on after the board is inserted, pull the front panel and then push it. If the OFFLINE indicator is still on, the hot-swap switch may be faulty. If the OFFLINE indicator is off, the front panel is not fastened. NOTE

Board power-on failure is related to the MBus module and system data configuration. Therefore, locate and clear the fault in the two cases.

2.7.2 Sudden Board Power-Off This describes the symptoms, causes, and troubleshooting of sudden board power-off. This fault occurs when the UMG8900 has been running for a period, usually resulting from operating environment or hardware faults. 2-10

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Symptoms l

The board indicator shows the faulty or off state through the device panel interface of the local maintenance terminal (LMT) or the front panel of the board.

l

The OFFLINE indicator is always on.

l

The board voltage exceeds the preset threshold.

l

The board temperature exceeds the preset threshold.

Causes

Troubleshooting 1.

In the device panel interface of the LMT, right-click the faulty board and select Query Voltage. Check the alarm management system for voltage related alarms. Then, clear the fault based on the alarm information and handling recommendations.

2.

In the device panel interface of the LMT, right-click the fault board and select Query Temperature. Check the alarm management system for temperature related alarms. If the board temperature is overhigh, check the running status of the fan and clear the fault based on the alarm information and handling recommendations. NOTE

If the sudden board power-off fault occurs, clear it by referring to the methods to clear maintenance bus (MBus) faults and fan frame faults.

2.7.3 Network Storm Due to LAN Switch Cascading This describes the symptoms and causes of network storm due to LAN Switch cascading, and the troubleshooting method.

Symptoms All the services on the media gateway controller (MGC), home location register (HLR), and UMG8900 at an office fail at the same time.

Causes A specific configuration error does not result in failure of all services. This fault may be caused by congestion over the whole network because of network storm.

Troubleshooting 1.

The mobile switching center (MSC), home location register (HLR), and UMG8900 are in the same equipment room. The LAN Switches in the MSC cabinet, the HLR cabinet, the UMG8900 cabinet, and the equipment room are cascaded. That is, every two of these LAN Switches are connected through a crossover network cable. Thus, network storm occurs. The MSC, HLR, and UMG8900 are overloaded with a large number of messages, and service interruption occurs.

2.

Disconnect the cascading between the LAN Switches. NOTE

Do not cascade multiple LAN Switches. Do not connect the internal network that contains Huawei devices with the other maintenance networks or the networks that can access the Internet.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-11

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2.8 Cases of Internal Communication Faults This describes the device management faults caused by internal communication faults in symptoms, causes, and troubleshooting. Internal communication faults have no obvious symptoms, but are embodied in service faults and device management faults. 2.8.1 MBus Fault This describes the symptoms and causes of the maintenance bus (MBus) fault, and the troubleshooting method. The MBus fault usually occurs during deployment, capacity expansion, hardware upgrade, software upgrade, and routing device running. 2.8.2 FE Fault This describes the symptoms and causes of the fast Ethernet (FE) fault, and the troubleshooting method. The FE fault usually occurs during deployment, hardware expansion, network communication failure, software upgrade, and routine device running.

2.8.1 MBus Fault This describes the symptoms and causes of the maintenance bus (MBus) fault, and the troubleshooting method. The MBus fault usually occurs during deployment, capacity expansion, hardware upgrade, software upgrade, and routing device running.

Symptoms l

All boards in a frame, except the OMU, are not powered on.

l

In the initial state, all the boards in a frame work properly. After the OMU is reset, certain boards are powered off and the OFFLINE indicators are on.

l

All the boards in a frame work properly. After the OMU is reset, the board status queried through the LMT is inconsistent with the actual board status.

l

Certain boards are not powered on during power-on and start of all the boards in the frame, and their OFFLINE indicators are always on. NOTE

The UMG8900 provides a distinctive hardware maintenance system, MBus system. The MBus system is responsible for board power-on/off, JTAG loading, version management, and environment monitoring. MBus faults may result in board power-on failure, abnormal board status, and software loading failure.

Causes l

The MBus module is faulty.

l

The board where the MBus module is located is faulty.

l

The board is inserted into the slot incorrectly.

l

The board configuration information is lost.

l

The board type is inconsistent with the slot configuration.

Troubleshooting If the MBus fault is not caused by incorrect data configuration, see Cases of Hardware Faults to clear the fault. 2-12

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

NOTE

The most typical symptom of MBus faults is board power-on failure. You can determine the fault according to this symptom.

2.8.2 FE Fault This describes the symptoms and causes of the fast Ethernet (FE) fault, and the troubleshooting method. The FE fault usually occurs during deployment, hardware expansion, network communication failure, software upgrade, and routine device running.

Symptoms l

The master OMU resets service boards.

l

Loading software to service boards fails, and the service boards are reset repeatedly.

l

Mass call loss occurs, and thus the UMG8900 fails to provide services. NOTE

Operation and maintenance messages and service control messages are exchanged through the FE bus within or between the UMG8900 frames. The FE bus is critical in operation and maintenance, data configuration, and service processing of the UMG8900. The FE fault results in complete failure of the whole UMG8900.

Causes l

The physical layer fails due to abnormal connection between a board and the backplane.

l

Internal IPC communication between boards is abnormal.

l

Network storm occurs due to loops caused by incorrect network configuration.

Troubleshooting 1.

For a physical layer fault, run mnt dspbrdfestat SlotNo through the debug serial port of the OMU. SlotNo specifies the slot No. of a designated board. The following information is displayed: Link: 0:PORT_NOTLINK, 1:PORT_LINK Mode: 0:AUTO_NEGOTIATION, 1:FULL_10M, 2:FULL_100M, 3:FULL_1000M, 4:HALF_10M, 5:HALF_100M, 6:HALF_1000M, PortNo = 7 Link = 1 Mode = 2

If Link is 0, it indicates that the physical layer fails. This may result from that the board is not inserted properly, the network interface parts of the board are damaged, pins are damaged, or the slot of the backplane is faulty. In this case, replace the board or backplane. 2.

For an internal IPC communication fault, run do pingslot CPUID FrameNo SlotNo PackSize PackNum through the debug serial port of the OMU. If TimeOut is displayed, it indicates that the IPC communication between the board and the OMU is abnormal. The interprocess communication (IPC) fault usually occurs because the board is not inserted properly. Pull out and then insert the board, and observe whether the board works properly.

3.

Issue 02 (2009-01-09)

Service provisioning failure caused by mass call loss may result from network storm. The network storm usually results from incorrect network cable connection and incorrect virtual Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-13

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

local area network (VLAN) division. Therefore, check whether network cables are connected correctly based on the data planning.

2.9 Cases of Operation and Maintenance Faults This describes the faults related to device operation and maintenance in symptoms, causes, and troubleshooting. The most common way to clear the operation and maintenance faults is to check related alarms and clear the faults based on alarm information and handling recommendations. 2.9.1 LMT Installation Failure This describes the symptoms and causes of local maintenance terminal (LMT) installation failure, and the troubleshooting method. 2.9.2 Random LMT Window Anomaly This describes the symptoms and causes of random local maintenance terminal (LMT) window anomaly, and the troubleshooting method. 2.9.3 Incorrect LMT System Display This describes the symptoms and causes of incorrect local maintenance terminal (LMT) system display, and the troubleshooting method. 2.9.4 Board Software Loading Failure This describes the symptoms and causes of board software loading failure, and the troubleshooting method. This fault usually occurs during deployment, capacity expansion, software upgrade, and patch file loading. 2.9.5 Board Displayed in the Not in-Position State This describes the symptoms and causes of board displayed in the not in-position state, and the troubleshooting method. This fault usually occurs during deployment, capacity expansion, and hardware upgrade. 2.9.6 Board Displayed in the Faulty State This describes the symptoms and causes of board displayed in the faulty state, and the troubleshooting method. If a board is displayed in the faulty state, the hardware may be faulty or power-off may be performed. Check the board status before clearing the fault. 2.9.7 Failure to Load Version Files with LOD TOBAM This describes the symptoms and causes of failure to load version files with LOD TOBAM, and the troubleshooting method. 2.9.8 Board Start Failure After Power-On This describes the symptoms, causes, and troubleshooting of board start failure after power-on. 2.9.9 High CPU Utilization of Boards This describes the symptoms and causes of high central processing unit (CPU) utilization of boards, and the troubleshooting method.

2.9.1 LMT Installation Failure This describes the symptoms and causes of local maintenance terminal (LMT) installation failure, and the troubleshooting method.

Symptoms A prompt indicating error appears during the LMT installation, and the installation fails. 2-14

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Causes l

The subscriber has no administrator authority during installation.

l

An LMT system is already installed in the PC.

l

The LMT system is inconsistent with the operating system in terms of language setting.

l

The LMT software conflicts with the DLL base of certain software.

Troubleshooting 1.

Add the administrator authority for the subscriber, or let a subscriber that has the administrator authority install the LMT.

2.

Uninstall the existing LMT system.

3.

Set the LMT with the same language as the operating system when installing the LMT.

4.

Uninstall the software that conflicts with the DLL base of the LMT. NOTE

To ensure normal use of the LMT, make sure that the host software and the hardware configuration of the LMT meet the system requirement. For better display effect, it is recommended to set the system resolution to 1024 x 768 and default small font.

2.9.2 Random LMT Window Anomaly This describes the symptoms and causes of random local maintenance terminal (LMT) window anomaly, and the troubleshooting method.

Symptoms l

A dialog box indicating LMT service anomaly appears.

l

The LMT user interface disappears without any prompt.

l

Memory leak occurs in the Windows XP operating system.

l

Internal anomaly occurs in the SUN JVM virtual machine.

Causes

Troubleshooting 1.

The Windows XP operating system is inherent with memory leak and other resource problems, which usually results in LMT anomaly or resource confusion. You can directly restart the system to clear the fault.

2.

Upgrade the JRE version, and restart the LMT.

2.9.3 Incorrect LMT System Display This describes the symptoms and causes of incorrect local maintenance terminal (LMT) system display, and the troubleshooting method.

Symptoms l

Illegible characters are displayed on the LMT interface.

l

The LMT interface is out of proportion.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-15

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Causes l

The LMT system is inconsistent with the operating system in terms of language setting.

l

The resolution and font in the operating system are improper.

Troubleshooting 1.

Set the LMT with the same language as the operating system.

2.

Re-set the resolution and font of the operating system to achieve the best effect. The recommended resolution is 1024 x 768, and characters are displayed in small font by default.

2.9.4 Board Software Loading Failure This describes the symptoms and causes of board software loading failure, and the troubleshooting method. This fault usually occurs during deployment, capacity expansion, software upgrade, and patch file loading.

Symptoms l

After the software is loaded to a board, the result of LST BRDVER shows that the board version is incorrect.

l

The board to be loaded with software is reset repeatedly.

l

The board loading times out.

l

The internal FE bus is faulty.

l

Network communication fails.

l

The LAN Switch version of the OMU is incorrect.

Causes

Troubleshooting 1.

See FE Fault to clear the FE bus fault.

2.

Check the network communication environment and the connection between the FTP/ TFTP server and the UMG8900 host. See the HUAWEI UMG8900 Universal Media Gateway Installation Guide Setting FTP Server.

3.

Observe information through the debug serial port of the designated board. The following information is displayed: ::LOAD(ERROR): Receive DidErr message. Error: 66, Software is incompatible. reset board.

The fault causes may be various. You can determine the cause to loading failure based on the error codes and explanations following Error. For the common methods to clear software loading failure, refer to Table 2-4.

2-16

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Table 2-4 Common software loading errors and handling methods Error Information

Probable Causes and Troubleshooting

Up to max resend times

FE bus faults may result in message exchange failure between the board and the OMU. See FE Fault to clear the FE bus fault.

Errors occurred during reading the data

Files on the OMU hard disk have errors. Use LOD TOBAM to load files to the OMU hard disk.

File error

Files on the BAM of the OMU contain errors. Run LOD TOBAM to load files to the BAM of the OMU.

The version file is not configured

An incorrect version file is loaded. Run LOD TOBAM to load the correct file to the BAM of the OMU.

The specified board type is not configured

Run LST BRD to check whether the board is in correct configuration.

The specified hardware type is not configured

Run LST BRD to check whether the board is in correct configuration.

Incorrect file

An incorrect version file is loaded. Run LOD TOBAM to load the correct file to the BAM of the OMU.

No file found

An incorrect version file is loaded. Run LOD TOBAM to load the correct file to the BAM of the OMU.

Error Codes and Explanations for Loading Failure lists the common error codes and explanations for loading failure.

2.9.5 Board Displayed in the Not in-Position State This describes the symptoms and causes of board displayed in the not in-position state, and the troubleshooting method. This fault usually occurs during deployment, capacity expansion, and hardware upgrade.

Symptoms l

In the device panel interface of the LMT, the board is displayed in the not in-position state.

l

The result of LST BRD shows that the board is not in-position.

l

The board loading times out.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-17

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Causes l

No board is inserted in the designated slot.

l

The inserted board has no MBus module, or the MBus module is faulty.

l

The MBus module exists, but the result of MBUSINFO shows that the board type is EMPTY. The board is also displayed in the not-in-position state.

Troubleshooting 1.

Check whether the board is inserted into the slot correctly. If not, pull out and then insert the board.

2.

Check whether the board has an MBus module. If yes, check whether the MBus module works properly. If not, see MBus Fault to clear the fault.

3.

Run LST BRD to check whether the physical type of the board inserted into a slot is consistent with the slot configuration. If not, run MOD BRD to modify the slot configuration. NOTE

The fault of board displayed in the not in-position state is probably related to data configuration and board hardware. See MBus Fault to clear the fault.

2.9.6 Board Displayed in the Faulty State This describes the symptoms and causes of board displayed in the faulty state, and the troubleshooting method. If a board is displayed in the faulty state, the hardware may be faulty or power-off may be performed. Check the board status before clearing the fault.

Symptoms l

In the device panel interface of the LMT, the board is displayed in the faulty state.

l

The result of LST BRD shows that the board is in the faulty state.

l

The RUN indicator on the front panel of the board indicates a faulty board. NOTE

For meanings and related descriptions of indicators on the front panel of a board, refer to the HUAWEI UMG8900 Universal Media Gateway Hardware Description Board Indicators of All SSM Frames.

Causes l

The board is reset, or the board is reset repeatedly.

l

The board is powered off.

l

The MBus module of the board is faulty.

Troubleshooting

2-18

1.

If the board is being reset, wait until the board is reset and restarted and then check whether the board is normal.

2.

If the board is powered off, see Unexpected Board Power-Off to clear the fault.

3.

If the MBus module of the board is faulty, see MBus Fault to clear the fault. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

2.9.7 Failure to Load Version Files with LOD TOBAM This describes the symptoms and causes of failure to load version files with LOD TOBAM, and the troubleshooting method.

Symptoms Loading the version files by running LOD TOBAM on the local maintenance terminal (LMT) fails.

Causes l

Version files must be loaded through the FTP/TFTP server, but the FTP/TFTP server on the PC is not started.

l

The user name and password set on the FTP/TFTP server are inconsistent with those set with LOD TOBAM.

l

The IP address of the PC where the FTP/TFTP server is installed is inconsistent with the IP address set with LOD TOBAM.

l

The communication between the PC where the FTP/TFTP server is installed and the UMG8900 is abnormal.

l

The subscriber root path on the FTP/TFTP server is incorrect.

l

Certain version files to be loaded, do not exist on the FTP/TFTP server.

l

The time for loading timeout on the LMT is not long enough.

l

The OMU is busy, or the memory fragmentation occurs.

l

If the preceding causes are excluded, the fault may be caused by the FTP/TFTP server. Use the WFTPD software delivered with the version.

Troubleshooting 1.

Start the FTP/TFTP server.

2.

Set the user name and password of the FTP/TFTP server to the same as those configured with LOD TOBAM.

3.

Run LOD TOBAM to set the IP address of the FTP/TFTP server to the same as the actual IP address.

4.

Clear network faults to ensure the smooth communication between the PC where the FTP/TFTP server is installed and the UMG8900.

5.

Correctly set the root path of the FTP/TFTP server. You can set the path for loading version files to C:\BAM. Then, copy all the version files to the path.

6.

Set long enough time for loading timeout on the LMT.

7.

The tone files of the UMG8900 occupy large space and the loading takes a long time. Thus, you must set long enough time for loading timeout on the LMT.

8.

Reduce the network load and the OMU utilization, and improve the memory utilization.

9.

Use the WFTPD software of the FTP/TFTP server delivered with the version.

2.9.8 Board Start Failure After Power-On This describes the symptoms, causes, and troubleshooting of board start failure after power-on. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-19

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Symptoms The board fails to start after being powered on.

Causes l

If the OMU is not started, the other boards cannot be started.

l

The software version on the back administration module (BAM) does not match. You can run DSP SWVER to check the software version.

l

The versions on the master and slave OMUs are inconsistent. When you upgrade the version, you must run SYC BAMFILE to ensure that the version files on the master and slave OMUs are consistent.

l

The CLK subboard is not inserted tightly. If the clock signal is of poor quality, the board cannot be started normally.

l

The Flash is in deadlock.

Troubleshooting 1.

Start the OMU normally.

2.

Run LOD TOBAM to load the version file.

3.

Run SYC BAMFILE to ensure consistency of the version files on the master and slave OMUs.

4.

Ensure that the CLK subboard is inserted tightly.

5.

For the VPU, run om flash through the debug tool or the serial port to unlock the Flash.

2.9.9 High CPU Utilization of Boards This describes the symptoms and causes of high central processing unit (CPU) utilization of boards, and the troubleshooting method.

Symptoms The CPU utilization is high.

Causes l

The resources are not properly configured.

l

The debugging terminal still works.

l

Network storm exists.

l

A tracing task is started.

l

Many alarms and logs exist.

l

A board working in load-sharing mode is faulty, other boards would bring high CPU utilization.

l

Loading is performed on the OMU.

Troubleshooting 1.

2-20

Run DSP MEDIARES to check whether the resources are allocated to the same resource pool. Manage resources in groups. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

2.

Close the debugging terminal of each board.

3.

Detect the bearer network and minimize the network storm.

4.

Close the tracing tasks.

5.

Ensure that the UMG8900 runs properly to reduce faults and alarms. Set CNT in LST LOG to reduce the number of returned log records.

6.

Ensure that boards working in load-sharing mode run properly.

7.

After loading the OMU, run DSP CPUINFO to check the CPU utilization.

2.10 Cases of Network Communication Faults Network communication faults result from abnormal communications between the UMG8900 host, the local maintenance terminal (LMT), and the iManager network management system (NMS). This kind of faults disables device maintenance and management functions. This describes the network communication faults in symptoms, causes, and troubleshooting. 2.10.1 Failure to Establish Connection Between the LMT and the Host This describes the symptoms and causes of failure to establish connection between the local maintenance terminal (LMT) and the host, and the troubleshooting method. 2.10.2 Connection Broken Between the LMT and the UMG8900 Host This describes the symptoms and causes of connection broken between the local maintenance terminal (LMT) and the UMG8900 host, and the troubleshooting method. 2.10.3 Failure to Perform FTP Operation After the iManager NMS Logs in to the UMG8900 This describes the symptoms and causes of failure to perform File Transfer Protocol (FTP) operation after the iManager network management system (NMS) logs in to the UMG8900, and the troubleshooting method.

2.10.1 Failure to Establish Connection Between the LMT and the Host This describes the symptoms and causes of failure to establish connection between the local maintenance terminal (LMT) and the host, and the troubleshooting method.

Symptoms l

The system prompts connection establishing failure when you start the LMT to log in to the UMG8900 host.

l

No response is received for a long time when you try to log in to the UMG8900 host at the LMT.

l

The communication between the LMT and the UMG8900 host is abnormal.

l

The number of LMTs logging in to the UMG8900 host exceeds the maximum number allowed.

l

The OMC interface of the UMG8900 host is faulty.

l

The LMT is connected with the OMC interface of the OMU through the hub.

l

The VLAN of the external LAN Switch is divided incorrectly. The LMT and the OMU are not set in the same VLAN.

Causes

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-21

2 Clearing Device Management Faults l

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

The CPU utilization of the OMU is high, and the CPU is unable to process the LMT connection.

Troubleshooting 1.

Run PING on the PC where the LMT is installed to check whether the OMC interface of the UMG8900 host is connected. If not, check the network connections and communication environment.

2.

Check whether the IP address of the OMC interface of the UMG8900 host to be logged in to is added to the LMT workstation. If not, add the IP address and then re-log in to the UMG8900 host.

3.

Check whether six or more LMTs are logged in to the UMG8900 host. If yes, try to log in later. Only one LMT on each PC can log in to the UMG8900 host.

4.

Check whether the OMC interface and the OMU work properly. If not, reset the OMU or switch over the slave OMU. Perform this operation before dawn when the traffic is low.

5.

Better not to use a HUB to connect the LMT with the OMC interface of the OMU. If the traffic is heavy, the HUB loses packets easily, and thus the connection is discontinuous.

6.

Divide the VLAN of the external LAN Switch correctly, and set the LMT and the OMU in the same VLAN.

7.

Decrease the CPU utilization of the OMU. NOTE

If failure to establish connection between the LMT and the UMG8900 host occurs, first check the network communication and the workstation configuration, and then proceed with other steps.

2.10.2 Connection Broken Between the LMT and the UMG8900 Host This describes the symptoms and causes of connection broken between the local maintenance terminal (LMT) and the UMG8900 host, and the troubleshooting method.

Symptoms l

Connection can be established after the LMT logs in to the UMG8900 host; however, the LMT disconnects from the UMG8900 host if certain commands are executed.

l

Connection can be established after the LMT logs in to the UMG8900 host; however, the LMT disconnects from the UMG8900 host even if no operation is performed.

l

The running of certain commands such as PING and TRACERT times out. This results in interruption of handshake message exchange and disconnection between the LMT and the UMG8900 host.

l

The software loading takes a long time due to poor network quality. Therefore, handshake message exchange and connection between the LMT and the UMG8900 host are interrupted.

l

The OMU is reset or the OMC interface is faulty.

Causes

Troubleshooting 1.

2-22

Modify the system setting through the LMT before running the long-time commands or loading software. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Start the LMT, choose System > Command Timeout Setting..., and set MML Command Timeout(s) to the maximum value. 2.

Check whether the OMU is switched over or faulty.

3.

Check whether the OMC interface works properly. NOTE

The OMU works in master/slave mode and supports dual maintenance channels to avoid disconnection due to OMU switchover.

2.10.3 Failure to Perform FTP Operation After the iManager NMS Logs in to the UMG8900 This describes the symptoms and causes of failure to perform File Transfer Protocol (FTP) operation after the iManager network management system (NMS) logs in to the UMG8900, and the troubleshooting method.

Symptoms l

FTP operation cannot be performed after the iManager NMS logs in to the UMG8900.

l

After the iManager NMS logs in to the UMG8900, configuration files cannot be downloaded through FTP.

l

The FTP server is not started.

l

The FTP account of the iManager NMS is not set on the UMG8900.

l

The FTP user name and password of the iManager NMS are incorrect.

Causes

Troubleshooting 1.

Ensure that the FTP server is started.

2.

Log in to the UMG8900 host through the LMT and run LST FTPUSR to check whether FTP services required by the iManager NMS are available. The default directory is c:/ user. If the directory exists but the FTP function still does not work, run RMV FTPUSR to delete the FTP user account, and then run ADD FTPUSR to add an FTP user account.

3.

Use the user name emscomm and the related password to log in to the UMG8900 host through the LMT. If you can log in, it indicates that the user name and password are correct. If you cannot, modify the user name and password.

2.11 Cases of TDM Bearer Faults This describes the time division multiplexing (TDM) bearer faults in symptoms, causes, and troubleshooting. 2.11.1 Semi-Permanent Connection Failure This describes the symptoms and causes of semi-permanent connection failure, and the troubleshooting method. The semi-permanent connection failure results in the signaling plane failure and thus causes service interruption. Therefore, you must clear the fault at once and try to prevent such a fault. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-23

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2.11.2 E1 Port Fault This describes the symptoms and causes of the E1 port fault, and the troubleshooting method. The E1 port fault results in call loss or service unavailability in the office using the E1 line. This fault usually occurs during routing operation and maintenance, capacity expansion, and upgrade. 2.11.3 E1 Timeslot Fault This describes the symptoms and causes of the E1 timeslot fault, and the troubleshooting method. 2.11.4 TDM Termination Fault This describes the symptoms and causes of the time division multiplexing (TDM) termination fault, and the troubleshooting method. The UMG8900 invokes TDM termination resources during service connection to implement TDM service connection. Resulting in call loss and even service interruption, the TDM termination fault usually occurs during routine operation and maintenance, and heavy traffic calls.

2.11.1 Semi-Permanent Connection Failure This describes the symptoms and causes of semi-permanent connection failure, and the troubleshooting method. The semi-permanent connection failure results in the signaling plane failure and thus causes service interruption. Therefore, you must clear the fault at once and try to prevent such a fault.

Symptoms l

The result of LST SPC shows the semi-permanent connection in the Failure, or Termination Failure status.

l

The result of LST SPC shows that the semi-permanent connection is in the normal state but link failure or one-way audio occurs.

l

The intermittent link failure occurs.

l

The cable connection is incorrect, and the cross-connected lines may exist.

l

The data configuration of the semi-permanent connection is incorrect.

l

The clock system fails.

Causes

Troubleshooting

2-24

1.

Check whether the hardware connection is correct, including the time division multiplexing (TDM) trunk cable and the clock distribution cable. If not, modify the connection based on the data planning.

2.

Run LST SPC to check whether the semi-permanent connection configuration is correct.

3.

Check whether related alarms occur on the local maintenance terminal (LMT). If yes, check the alarm information, locate the fault, and then clear the fault according to the alarm handling procedure.

4.

Check whether the clock system runs properly. If not, see Cases of Clock System Faults to locate and clear the fault.

5.

If the fault persists, delete the semi-permanent connection configuration and then configure it again.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

NOTE

l

The semi-permanent connection failure can result in service interruption. You must clear it in time.

l

The semi-permanent connection failure is usually related to the poor quality of clocks and signals.

2.11.2 E1 Port Fault This describes the symptoms and causes of the E1 port fault, and the troubleshooting method. The E1 port fault results in call loss or service unavailability in the office using the E1 line. This fault usually occurs during routing operation and maintenance, capacity expansion, and upgrade.

Symptoms l

The E1 port is in the faulty (red) state through the device panel interface of the LMT.

l

An alarm related to the E1 port fault occurs on the LMT.

l

The port status can be queried with DSP E1PORT or the shortcut menu of the LMT.

l

The cable connector of the E1 port is not tightly connected.

l

The cable connection is incorrect.

l

The received and sent frame formats are inconsistent.

l

The clock sources of the UMG8900 and the peer device are inconsistent, or the clock is lost.

l

The peer device is faulty.

Causes

Troubleshooting 1.

For deployment and capacity expansion, check whether the hardware connection is correct. If not, modify the hardware connection based on the data planning.

2.

For deployment and capacity expansion, run LOP E1 to loop back on the faulty E1 port and check whether the UMG8900 runs properly to exclude the failure of the transmission device and the peer device.

3.

Run DSP E1PORT to check whether the frame formats sent by the UMG8900 are the same as those received by the peer device. If not, run SET E1PORT to modify the frame formats. (1) Run LOP E1: FN=xx, SN=xx, LOC=PORT, MODE=INERLOP, PN=xx; to set inloop. Check whether the fault still exists on the UMG8900. If yes, run SET E1PORT: FN=xx, SN=xx, SPN=xx, EPN=xx; to modify the frame structure on the local device, and then reset the faulty port. Run LOP E1: FN=xx, SN=xx, LOC=PORT, MODE=DELLOP, PN=xx; to remove the port loopback. (2) Run LOP E1: FN=xx, SN=xx, LOC=PORT, MODE=OUTLOP, PN=xx; to set the outloop. Check whether the fault still exists on the peer device. If yes, contact the peer device maintenance personnel to clear the fault. Run LOP E1: FN=xx, SN=xx, LOC=PORT, MODE=DELLOP, PN=xx; to remove the port loopback.

4. Issue 02 (2009-01-09)

Check whether the clock system runs properly. If not, see Cases of Clock System Faults. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-25

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

NOTE

For deployment and capacity expansion, first check whether the hardware connection is correct, and then conduct loopback for fault location, if the E1 port fault occurs.

2.11.3 E1 Timeslot Fault This describes the symptoms and causes of the E1 timeslot fault, and the troubleshooting method.

Symptoms The result of DSP TDMSTAT shows that the E1 timeslot is normal on the UMG8900, but the result of DSP N7TKC shows that the E1 circuit is in the FAULT state on the media gateway controller (MGC).

Causes The circuit is added to the MGC after the E1 timeslot on the UMG8900 is normal; however, the UMG8900 does not report the status of the E1 timeslot at this time.

Troubleshooting You can clear the fault in the following ways: l

The UMG8900 reports the status of the E1 timeslot again after the MGC sends the auditing message.

l

Run DEA VMGW to deactivate the VMGW, and then run ACT VMGW to activate the VMGW, and thus the UMG8900 reports the status of the E1 timeslot again. Deactivation of the VMGW affects services of the MGW; therefore, perform this operation when the traffic is low.

l

Reset the interface board where the E1 timeslot is located, and thus the UMG8900 reports the status of the E1 timeslot again.

2.11.4 TDM Termination Fault This describes the symptoms and causes of the time division multiplexing (TDM) termination fault, and the troubleshooting method. The UMG8900 invokes TDM termination resources during service connection to implement TDM service connection. Resulting in call loss and even service interruption, the TDM termination fault usually occurs during routine operation and maintenance, and heavy traffic calls.

Symptoms l

Call loss occurs during TDM service connection.

l

DSP TDMSTAT is executed to check the status of the TDM termination. The result shows that part or all TDM terminations are faulty.

l

The query result of the call log shows the TDM related fault information.

l

The port fault occurs at the interface board where the TDM termination is located.

l

The clock configuration is incorrect, or the clock signal quality degrades.

Causes

2-26

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

Troubleshooting 1.

Check the TDM interface board for whether the TDM interface is faulty. For the fault symptom and location, see E1 Port Fault.

2.

Check whether the clock runs properly, including the system clock and the board clock. If the clock fails or the clock signal is of poor quality, see Cases of Clock System Faults.

3.

Run LST LOG to check the call log and observe the TDM related call error information. For detailed explanation and causes of the error information, refer to the HUAWEI UMG8900 Universal Media Gateway Troubleshooting 7.2.2 Explanations and Causes of TDM Service Error Codes.

2.12 Cases of Operating Environment Faults Operating environment faults refer to faults related to the device operating environment, such as fan, power distribution, temperature, humidity, and voltage. This describes the operating environment faults in symptoms, causes, and troubleshooting. 2.12.1 Fan Frame Fault This describes the symptoms and causes of the fan frame fault, and the troubleshooting method. Check and clear alarms related to the fan during routine operating of the UMG8900, to prevent high temperature inside the UMG8900 and even hardware damage. 2.12.2 Low/High Board Voltage Fault This describes the symptoms and causes of the low/high board voltage fault, and the troubleshooting method. 2.12.3 Alarm Box Reporting a Critical Alarm When No Alarm Occurs This describes the symptoms and causes of alarm box reporting a critical alarm when no alarm occurs, and the troubleshooting method.

2.12.1 Fan Frame Fault This describes the symptoms and causes of the fan frame fault, and the troubleshooting method. Check and clear alarms related to the fan during routine operating of the UMG8900, to prevent high temperature inside the UMG8900 and even hardware damage.

Symptoms l

A fan frame is displayed in the faulty state on the device panel interface of the LMT.

l

The panel indicator of the fan frame does not flash or flashes abnormally. Normally, the indicator flashes every other second.

l

The alarm information related to fan frames is displayed on the LMT.

l

The information indicating communication failure appears after DSP FANTEM is executed to query the status and temperature of a fan frame.

l

The fan frame is faulty.

l

The DIP switches of the fan frame are set incorrectly.

l

The serial port monitoring cables or the internal cables connecting the fan frame are wrongly connected.

Causes

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-27

2 Clearing Device Management Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Troubleshooting 1.

Check whether the fan frame is normal through the device panel interface. If not, proceed with step 2.

2.

Check alarms related to the fan frame through the LMT, clear the alarms and clear the fault based on the alarm information and handling procedure. If the fault persists, proceed with step 3.

3.

Replace the faulty fan frame. If the fault persists, proceed with step 4.

4.

Refer to the HUAWEI UMG8900 Universal Media Gateway Hardware Description Fan Boxes. Check whether the DIP switches of the fan frame are set correctly. If not, re-set the DIP switches. If yes, proceed with step 5.

5.

Check whether the serial port monitoring cables and the internal cables are connected properly. If not, re-connect them according to installation specifications.

2.12.2 Low/High Board Voltage Fault This describes the symptoms and causes of the low/high board voltage fault, and the troubleshooting method.

Symptoms l

A board is displayed in the faulty state in the device panel interface of the LMT, and the OFFLINE indicator on the front panel is always on.

l

If the OMU is in the faulty state, the OMU is reset and restarted repeatedly.

l

The low or high voltage fault occurs in the board.

l

The MBus module is faulty, or internal communication fails.

l

The hardware is faulty.

l

The input voltage is low.

Causes

Troubleshooting 1.

For the OMU/MPU, log in to the debug serial port of the board through the HyperTerminal, and check the output debugging information. If self-check information such as SELF POWER OFF BY LOW VOLT

or SELF POWER OFF BY HIGH VOLT

is displayed, it indicates that the low or high voltage fault occurs in the board. In this case, replace the board. 2.

If the preceding information is not displayed, the MBus system fault or the internal communication fault may occur. See MBus Fault to clear those faults.

3.

For other boards, check the alarm information reported by the LMT and clear the alarms based on the alarm handling procedure.

4.

Check whether the two 48 V input voltages are normal, and whether the voltage is insufficient because many new boards are added without power expansion. NOTE

The low/high board voltage fault usually occurs during deployment and hardware expansion. To clear the fault, replace the board.

2-28

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

2 Clearing Device Management Faults

2.12.3 Alarm Box Reporting a Critical Alarm When No Alarm Occurs This describes the symptoms and causes of alarm box reporting a critical alarm when no alarm occurs, and the troubleshooting method.

Symptoms The UMG8900 works properly and no alarm occurs on the local maintenance terminal (LMT); however, the alarm box reports a critical alarm.

Causes l

The connection between the main control frame of the UMG8900 and the alarm box is broken.

l

The interface between the main control frame of the UMG8900 and the alarm box is faulty.

Troubleshooting 1.

Start the LMT, and choose Fault Management > Alarm Box Operation > Alarm Box Control... to reset the alarm box. If the alarm sound stops, it indicates that the connection between the UMG8900 and the alarm box is normal.

2.

If the alarm box reports the audible and visual critical alarm after a period, check the alarm box configuration to see whether the alarm box supports alarm reporting of multiple devices at the same time. If the alarm box is connected with multiple devices, check whether the alarm box is connected to the serial port of each device through serial port cables.

3.

If all the connections are normal, reset the alarm box through each connected device when the alarm box reports the audible and visual critical alarm again. If a device fails to reset the alarm box, it indicates that the serial port of this device is in deadlock. NOTE

Issue 02 (2009-01-09)

l

This fault is usually related to the alarm cable connection when alarm box reporting a critical alarm but no alarm occurs.

l

The UMG8900 supports the alarm box function. The alarm box communicates with the alarm interface of the main control frame of the UMG8900 through the RS422 interface. Refer to the HUAWEI UMG8900 Universal Media Gateway Installation Guide Connecting Monitoring Cables.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

2-29

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3

3 Clearing Clock System Faults

Clearing Clock System Faults

About This Chapter This describes the methods to clear clock system faults.

Context Information must be encoded based on pulse code modulation (PCM) and then transformed into discrete pulses before being transmitted across a digital communication network. If clock frequencies or phases of two digital switching devices are inconsistent, or if phase drift or jitter occurs to digital bit streams, the buffer memory of the digital switching system may overflow or underflow (sliding damage) and thus the system may run improperly. The UMG8900 supports data transfer in both narrowband switching and packet switching networks. Normal clock signals are the premise and basis for the UMG8900 to provide the functions such as TDM service switching, connection, and signaling transfer. The clock system faults will disable the UMG8900 to provide services. 3.1 Fault Symptoms and Causes This describes the symptoms and causes of clock system faults. 3.2 Clock Signal Flow This describes the extraction and distribution flow of internal clock signals of the UMG8900. 3.3 Clearing Clock Source Faults This describes the methods to clear clock source faults. 3.4 Clearing Clock Phase Lock Faults This describes the methods to clear clock phase lock faults. 3.5 Clearing Clock Transmission Faults This describes the methods to clear clock transmission faults. 3.6 Clearing Data Configuration Faults This describes the methods to clear faults caused by data configuration error. 3.7 Cases of Clock System Faults This describes the clock system faults such as internal clock faults and clock source faults in symptoms, causes, and troubleshooting. Clock system faults result in failure of service Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

3-1

3 Clearing Clock System Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

connection and interconnection with peer devices. Therefore, a normal clock system is essential for running of the UMG8900.

3-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3 Clearing Clock System Faults

3.1 Fault Symptoms and Causes This describes the symptoms and causes of clock system faults.

Symptoms of Clock System Faults Table 3-1 lists the common classifications and symptoms of clock system faults. Table 3-1 Common classifications and symptoms of system clock faults Classification

Symptom

Services

Conversation noises One-way audio or conversation abort Semi-permanent connection break

Trunk system

Trunk frame slip or overlarge error bit rate Signaling link break, frequent link switchover, or signaling payload congestion

Device management and control

Internal communication interruption or board start failure

Causes of Clock System Faults Table 3-2 lists the common causes of clock system faults. Table 3-2 Common causes of clock system faults Classification

Cause

Clock source

Clock loss Unstable clock Poor quality of clock signals

Clock phase lock

Clock subboard fault Service board clock losing lock

Clock transmission

Fault of E1/T1 interfaces for extracting line clock, or line disconnection BITS clock disconnection Clock subboard fault

Data configuration

Configuration error of the clock source Configuration error of the line clock source

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

3-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3 Clearing Clock System Faults

3.2 Clock Signal Flow This describes the extraction and distribution flow of internal clock signals of the UMG8900. To locate clock system faults, you must know the clock system of the UMG8900. The UMG8900 provides both building integrated timing supply (BITS) (2.048-MHz or 2.048-Mbit/ s) clock and 8-kHz line clock. Clock signals go through: External clock source signals → the clock subboard → service boards The external clock source can be selected based on the networking conditions. After the clock subboard phase-locks the clock source, the OMU divides frequency, drives clock signals, and exports clock signals to service boards.

3.3 Clearing Clock Source Faults This describes the methods to clear clock source faults.

Procedure Step 1 Based on the data planning and networking condition, run DSP CLK/LST CLK to check whether the clock source is correct. If not, run MOD CLKSRC to modify the clock source. Step 2 Check whether the alarm indicating excess of the primary reference source occurs. If yes, it indicates that the clock signals are of poor quality. In this case, escalate the issue to the senior office. ----End

3.4 Clearing Clock Phase Lock Faults This describes the methods to clear clock phase lock faults.

Procedure Step 1 Run DSP CLK to check whether the clock subboard on the OMU is normal and whether related alarms occur. If you find any anomaly, deal with it in time. Step 2 Run DSP BRD to check whether the OMU works abnormally and whether related alarms occur. If yes, clear the fault based on the alarm online help. Step 3 Check whether the clock distribution cable between the clock subboard and the OMU is normal. If not, deal with it in time. Step 4 Run DSP BRD to check whether the service board works abnormally and whether related alarms occur. If yes, clear the fault based on the alarm online help. ----End

3.5 Clearing Clock Transmission Faults This describes the methods to clear clock transmission faults. 3-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3 Clearing Clock System Faults

Procedure Step 1 Check the clock reference source selected by the system. In the case of line clock, check whether the line clock interface is normal. Step 2 In the case of building integrated timing supply (BITS) clock, check the cable connection between BITS clock and the OMD of the UMG8900. ----End

3.6 Clearing Data Configuration Faults This describes the methods to clear faults caused by data configuration error.

Context For details on clock configuration, refer to HUAWEI UMG8900 Universal Media Gateway Configuration Guide Configuring the Clock.

Procedure Step 1 Check whether data is configured as described in data planning. Step 2 Run DSP CLK/LST CLK to check whether the clock source is correct. If not, run MOD CLKSRC to modify the clock source. Step 3 Run DSP CLK/LST CLK to check whether the work mode of the clock is correct. If not, run MOD CLK to modify the work mode. Step 4 If the line clock is selected as the clock source, run DSP CLK/LST CLK to check whether the line clock configuration is correct. If not, run SET LINECLK to modify the line clock configuration. ----End

3.7 Cases of Clock System Faults This describes the clock system faults such as internal clock faults and clock source faults in symptoms, causes, and troubleshooting. Clock system faults result in failure of service connection and interconnection with peer devices. Therefore, a normal clock system is essential for running of the UMG8900. 3.7.1 Clock Source Loss This describes the symptoms, causes, and troubleshooting of clock source loss. The UMG8900 uses the internal clock system if the external clock source is lost; however, using the internal clock oscillator for a long time results in noise or link disconnection in calls. The board clock faults usually occur during routine operation and maintenance of the UMG8900, service board failure, and clock distribution cable failure. 3.7.2 Board Clock Anomaly This describes the symptoms, causes, and troubleshooting of board clock anomaly. Board clock anomaly means that the service board fails to provide services due to abnormal clock signals. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

3-5

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3 Clearing Clock System Faults

3.7.1 Clock Source Loss This describes the symptoms, causes, and troubleshooting of clock source loss. The UMG8900 uses the internal clock system if the external clock source is lost; however, using the internal clock oscillator for a long time results in noise or link disconnection in calls. The board clock faults usually occur during routine operation and maintenance of the UMG8900, service board failure, and clock distribution cable failure.

Symptoms l

An alarm related to clock source loss occurs on the alarm management system.

l

The UMG8900 fails to provide time division multiplexing (TDM) services, and call interruption or signaling link disconnection occurs.

l

The clock reference source is lost.

l

The distribution cable between the clock source and the OMU is disconnected.

l

The clock subboard is faulty.

Causes

Troubleshooting 1.

Check clock related alarms and the alarm information on the alarm management system. Clear the fault based on the alarm handling recommendations.

2.

Contact the upper-level clock maintenance personnel to determine whether the upper-level clock source is normal.

3.

For different clock sources, perform the following:

4.

l

Check whether the clock interface or E1/T1 trunk cable providing line clock is faulty. If yes, replace the interface or trunk cable.

l

Check whether the clock cable to the building integrated timing supply (BITS) clock is normal. If not, inform the peer office for handling.

Replace the clock subboard if it is faulty.

3.7.2 Board Clock Anomaly This describes the symptoms, causes, and troubleshooting of board clock anomaly. Board clock anomaly means that the service board fails to provide services due to abnormal clock signals.

Symptoms l

An alarm for clock anomaly occurs on the alarm management system.

l

Frame error or slip occurs to the OMU, the VPU fails to provide services, and noise or call loss occurs.

l

The software version of the OMU is incorrect.

l

The phase lock status of the clock subboard is incorrect.

l

The VPU requiring clock works improperly.

Causes

3-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3 Clearing Clock System Faults

Troubleshooting 1.

Run LST BRDVER to check whether the software version of the VPU or the OMU is correct. If not, run LOD TOBP to load the software again.

2.

Run DSP CLK to check whether the clock subboard is in the tracing phase lock status. If not, run DSP CLK to check whether the reference source is normal. If not, clear the fault of the reference source.

3.

Issue 02 (2009-01-09)

If the clock subboard is normal but the clock of the VPU is abnormal, check whether the board is inserted in the correct slot. If not, pull out and then insert the board.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

3-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4

4 Clearing Interconnection Faults

Clearing Interconnection Faults

About This Chapter This describes the methods to clear interconnection faults. In networking applications, the UMG8900 may fail to interconnect with other network devices due to inconsistent settings of interface protocol parameters, data configuration error, abnormal network communication, interface failure, or peer device failure. 4.1 Fault Symptoms and Causes This describes the symptoms and causes of interconnection faults. 4.2 Clearing H.248 Signaling Link Faults This describes the methods to clear H.248 signaling link faults. 4.3 Clearing TDM Bearer and Signaling Transfer Faults This describes the methods to clear time division multiplexing (TDM) bearer and signaling transfer faults. 4.4 Clearing IP Bearer Faults This describes the methods to clear Internet Protocol (IP) bearer faults. 4.5 Clearing R2 Signaling Faults This describes the methods to clear R2 signaling adaptation and transfer faults. 4.6 Cases of H.248 Signaling Link Faults This describes the H.248 signaling link faults in symptoms, causes, and troubleshooting. 4.7 Cases of Signaling Transfer Faults This describes the signaling transfer faults in symptoms, causes, and troubleshooting. 4.8 Cases of R2 Signaling Link Faults This describes the R2 signaling link faults in symptoms, causes, and troubleshooting.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

4.1 Fault Symptoms and Causes This describes the symptoms and causes of interconnection faults.

Symptoms of Interconnection Faults Table 4-1 Mapping between logical and physical interfaces Logical Interface

Interface Type

Physical Interface

H.248 interface

IP

10/100M Ethernet

Bearer interface

IP and ATM

10/100M Ethernet E1, T1, E3, and T3

PSTN interface

TDM

E1, T1, E3, and T3

Table 4-2 lists the common symptoms of interconnection faults. Table 4-2 Common symptoms of interconnection faults Classification

Symptom

TDM

Trunk circuit fault Port failure Intermittent link failure Semi-permanent connection failure Frame error Slip Call loss Conversation abort

4-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Classification

Symptom

IP

H.248 link break UA link break Call loss of IP bearer services Gateway resolution failure Physical interface failure Interface protocol failure Abnormal H.248 link status Abnormal UA link status Call loss RTCP bearer link alarm SCTP link fault Registration failure

Causes of Interconnection Faults Table 4-3 lists the common causes of interconnection faults. Table 4-3 Common causes of interconnection faults Classification

Cause

TDM

Interface board fault Interface failure Transport failure Peer device failure Service board fault Data configuration error Clock system anomaly or failure Poor line quality Unavailable service resources

IP

Interface board fault Interface failure Network failure Peer device failure Service board fault Data configuration error Link failure, such as SCTP, H.248, and UA

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-3

4 Clearing Interconnection Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4.2 Clearing H.248 Signaling Link Faults This describes the methods to clear H.248 signaling link faults.

Context The UMG8900 interconnects with the media gateway controller (MGC) through the standard H.248 protocol over H.248 interfaces. The UMG8900 and MGC support both binary codec and text codec and connect with each other in Internet Protocol (IP) mode. They also support User Datagram Protocol (UDP), Stream Control Transmission Protocol (SCTP), and MTP3 User Adaptation layer (M3UA). During the service connection, the UMG8900 can invoke and manage service resources under the control of the MGC. H.248 interface faults can result in service provisioning failure. The UMG8900 can provide services only after it registers with the MGC successfully. The UMG8900 must set up a transmission layer connection to the MGC before registering with the MGC. Then, the UMG8900 sends the H.248 message to the MGC for registration. If the UMG8900 receives the correct acknowledgement from the MGC, the registration is successful. If the UMG8900 does not receive the correct acknowledgement from the MGC, the UMG8900 re-sends the registration message at a certain interval. If the number of retransmission events exceeds the maximum value and the UMG8900 still cannot register with the MGC, the UMG8900 sends the registration request to the second MGC. After the first registration fails, the UMG8900 reports the related alarm. To clear H.248 signaling link faults, perform the following steps: l

Check the physical connection and data configuration.

l

The H.248 interface fault is related to the link status. Check the link status and run PING to check the network communication. NOTE

When clearing an H.248 interface interworking fault, first check the interface status and the physical connection, and then check the data configuration. The inconsistent data configuration often results in an interworking fault.

Procedure Step 1 Run DSP BRD or use the panel management function on the local maintenance terminal (LMT) to check whether the OMU runs properly. If not, see Clearing Device Management Faults. Step 2 Check whether the network cable between the H.248 packet forwarding board and the LAN Switch is connected correctly. If not, connect them properly. l

For the converge or dichotomy mode, check whether the network cable between the OMU and the LAN Switch is connected correctly.

l

For the trisection mode, check whether the network cable between the VPU and the LAN Switch is connected correctly. NOTE

You can also check the status of the interface through the indicator.

4-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Step 3 Run LST IPADDR to check whether the interface IP address of the H.248 packet forwarding board is correct. If not, run RMV IPADDR to delete the IP address, and then run ADD IPADDR to add a new one. Step 4 If a route exists between the UMG8900 and the MGC, run LST ROUTE to check whether the route is correctly configured. If not, run RMV ROUTE to delete the route, and then run ADD ROUTE to add a new one. Step 5 Run LST H248PARA to check whether the H.248 parameters are consistent with those on the MGC. If not, run SET H248PARA to modify them and restart the board.

CAUTION After modifying the H.248 parameters, you must restart the board. This causes loss of the original configuration and even worsens the affect; therefore, be cautious to clear such faults. Step 6 Run LST MGC to check whether the added MGC information is consistent with that of the peer MGC. If not, run MOD MGC to modify the information. Run LST H248LNK to check whether the local IP address, local port No., peer IP address, and peer port No. of the link are correct. If not, run RMV H248LNK to delete the link, and then run ADD H248LNK to modify the link information. Run LST VMGW to check whether the configured MID is consistent with that on the MGC. If not, run SET VMGW to modify the MID. Step 7 Run PING to check the network communication. Choose the board No. of the H.248 packet forwarding board, and then type the IP address of the MGC. If you can ping the MGC, all the network communication is normal. Run DSP H248LNK to check the link layer status of H.248. If the link layer is in the DOWN status, see Step 3. If link layer is in the UP status, it means that the application layer fails. You must create an H. 248 interface tracing task through Trace Viewer, and then save the tracing messages for fault location. Step 8 If the M3UA link status is INACTIVE, create an M3UA interface tracing task and check the tracing message to locate the fault. l

Among the tracing messages, if the UMG8900 receives the ASPAC message from the MGC and returns the ERROR message indicating error traffic mode, it indicates that the traffic modes of the M3UA link sets on the UMG8900 and the MGC are different. In this case, run RMV M3LKS or ADD M3LKS to set Traffic Mode of the M3UA link set to the same as that on the MGC, that is, Override_Mode or Loadshare_Mode.

l

Among the tracing messages, if the UMG8900 receives the ASPAC message from the MGC and returns the ERROR message indicating error rout context, it indicates that the route context of the M3UA destination entity on the UMG8900 is different from that of the M3UA local entity on the MGC. In this case, modify the route contexts to the same.

----End

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-5

4 Clearing Interconnection Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4.3 Clearing TDM Bearer and Signaling Transfer Faults This describes the methods to clear time division multiplexing (TDM) bearer and signaling transfer faults.

Context The TDM interface is used for communication between the UMG8900 and the public switched telephony network (PSTN) switch or the private branch exchange (PBX). The TDM interface provides both access of both signaling and service data. The UMG8900 accesses and exchanges the service data, processes the service stream format, and provides the embedded signaling gateway (SG) function. Thus, the UMG8900 can adapt the call signaling and then forward it to the media gateway controller (MGC). When the UMG8900 serves as an SG, TDM narrowband signaling is transmitted over IP through the Signaling Transport (SIGTRAN) protocol. SIGTRAN can be classified into Layer 2 User Adaptation (L2UA)/MTP3 User Adaptation Layer (M3UA) on the IP side and Message Transfer Part Level 2 (MTP2)/Q.921/V5 Signaling Processing Board (LAPV5)/Message Transfer Part Level 3 (MTP3) on the TDM side. L2UA includes V5 User Adaptation Layer (V5UA), MTP2 User Adaptation Layer (M2UA), and ISDN Q.921-User Adaptation Layer (IUA). Common link faults are L2UA link DOWN and TDM link DOWN. L2UA processes only the Layer 2 link of the signaling, that is, L2UA only provides the message forwarding function and does not process call services. The L2UA link is regarded working normally if the signaling can be forwarded normally. If anomaly occurs to the call at this time, it is irrelevant with L2UA. Check the processing of upper-layer protocol. To clear TDM bearer and signaling transfer faults, perform the following steps: l

Clear data configuration and board hardware faults when it happened during inter-working process.

l

TDM interface faults are often caused by poor clock signal quality, poor line quality, and line impedance mismatch.

l

The UMG8900 provides the loopback and cross-connected line detection functions for the TDM interface. Therefore, you can test the interface and link status through these functions.

Procedure Step 1 Use the device panel function of the local maintenance terminal (LMT) or run DSP BRD to check whether the boards run properly. If not, see Clearing Device Management Faults. NOTE

You can also check the board status through the panel indicator.

Step 2 Check whether the data configuration is correct with the following commands:

4-6

l

Run LST TDMIU to check whether the timeslot data of the board is correct.

l

Run DSP TDMCONF to check whether the TDM termination configuration for internal connection is correct.

l

Run LST SPC to check whether the semi-permanent connection configuration is correct. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

NOTE

Check the data configuration based on the data planning. For the functions and meanings of the query commands, refer to the man-machine language (MML) online help.

Step 3 Check whether TDM related alarms such as termination fault, error code, slip frame, and intermittent link failure occur on the LMT. If yes, check whether the clock system runs properly. For steps to clear clock system faults, see Clearing Clock System Faults and refer to alarm information and handling recommendations. Check whether the interface indicator, physical connection, and interface connection are normal. If not, correct them. Run DSP E1PORT to check whether the status and parameter setting of the interface are consistent with those on the peer device. If not, modify them. NOTE

TDM signaling faults are usually caused by poor clock signals, poor link quality, and wrong parameter settings. Check this type of faults by focusing on these points.

Step 4 If the UMG8900 provides the embedded SG function, check whether the link configurations on the TDM and IP sides are correct and whether the link is normal. l

l

On the TDM side: –

Run LST SPFSUBRD to check the work mode of the SPF subboard. Ensure that the work mode is consistent with that in the actual signaling application.



Run DSP SPFSUBRD to check whether the MTP2 signaling link is normal. If not, check whether the physical link is normal.

On the IP side: –

Run LST L2UALKS to check whether the L2UA link set and the protocol type are correct.



Run DSP L2UALNK to check whether the L2UA link configuration, including the protocol and the link No, is correct.

If not, modify the preceding parameters with the relevant configuration commands. ----End

4.4 Clearing IP Bearer Faults This describes the methods to clear Internet Protocol (IP) bearer faults.

Context The between UMG8900s is used to transmit service data streams in IP or time division multiplexing (TDM) mode. For fault location of the TDM-based Nb interface connection, see Clearing TDM Bearer and Signaling Transfer Faults. For the IP-based Nb interface connection, because the IP address of the callee is not specified, you must set a gateway IP address for the UMG8900, that is, the next hop address of the service packet. In IP mode, the traffic is carried based on Real-time Transport Protocol (RTP), Realtime Transport Control Protocol (RTCP), User Datagram Protocol (UDP), or IP. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Procedure Step 1 Use the panel management function of the local maintenance terminal (LMT) or run DSP BRD to check whether the OMU or VPU works properly. If not, see Clearing Device Management Faults. NOTE

You can also check the board status through the panel indicator.

Step 2 Run LST IPADDR to check whether the IP address of the OMU or VPU is correct and run LST GWADDR to check whether the gateway IP address is correct. If not, modify the IP address based on data planning. NOTE

In addition, it is recommended to run PING to check the network communication.

Step 3 Run DSP GWADDR to check whether the status of the gateway IP address is normal. If not, check the network communication and the next hop gateway. NOTE

If the UMG8900 adopts the IP-based connection mode, you must set the IP address of next hop gateway.

----End

4.5 Clearing R2 Signaling Faults This describes the methods to clear R2 signaling adaptation and transfer faults.

Context The R2 signaling is a channel associated signaling (CAS) irrelevant with signaling link. It can be transferred over a configured circuit. Before you use the R2 signaling, ensure that the R2 multi-national adaptation data, CAS type data, CAS attributes, and R2 circuit are configured.

Procedure Step 1 Run LST CASATTR to check the configured R2 address send list and address receive list. Then, trace the H.248 message to check whether the R2/ADDR signal delivered by the media gateway controller (MGC) contains the address send list. Delete the unnecessary address send lists from the CAS attribute list if certain address lists are not included. Check whether the peer switch can provide the address send lists. Delete the unnecessary address receive lists from the CAS attribute list if certain address lists are not provided. Step 2 Create an R2 signaling tracing task on the UMG8900 to check whether the signaling control. In the case of an outgoing call, the signaling tracing message indicates that the UMG8900 receives the backward group B signaling and the outgoing call is connected. In the case of an incoming call, the signaling tracing message indicates that the UMG8900 sends the backward group B signaling and the incoming call is connected. Step 3 Trace the H.248 messages between the UMG8900 and the MGC, and check whether any error acknowledgement is sent or any R2/R2F event is reported. If an error acknowledgement is sent, check the CMU call loss log on the UMG8900 and locate the fault based on the error code. If an R2/R2F event is reported, it indicates that error occurs 4-8

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

during the signaling control. You must locate the fault based on the debugging information of the R2 processing module on the VPU. ----End

4.6 Cases of H.248 Signaling Link Faults This describes the H.248 signaling link faults in symptoms, causes, and troubleshooting. 4.6.1 UMG8900 in the Non-Service Status This describes the symptoms and causes of the UMG8900 in the non-service status, and the troubleshooting method. 4.6.2 H.248 Link Fault This describes the symptoms and causes of the H.248 link fault, and the troubleshooting method. 4.6.3 Intermittent H.248 Link Failure This describes the symptoms and causes of intermittent H.248 link failure, and the troubleshooting method. Intermittent H.248 link failure means that the status of the signaling link is sometimes UP and sometimes DOWN, and the UMG8900 repeatedly enters and then exits from the service status. 4.6.4 Failure to Distribute IP Terminations This describes the symptoms and causes of failure to distribute Internet Protocol (IP) terminations, and the troubleshooting method. 4.6.5 Failure to Register with the Slave MGC This describes the symptoms and causes of failure to register with the slave media gateway controller (MGC), and the troubleshooting method.

4.6.1 UMG8900 in the Non-Service Status This describes the symptoms and causes of the UMG8900 in the non-service status, and the troubleshooting method.

Symptoms l

DSP VMGW is executed to check the status of the UMG8900. The result shows that the UMG8900 is in the unregistered or waiting for registration status and thus fails to enter the service status.

l

LST H248LNK is executed to check the status of the link. The result shows that the link is sometimes normal and sometimes fails.

l

The alarm information indicating that the UMG8900 cannot register is displayed on the LMT.

l

The MGC information configured on the UMG8900 is inconsistent with that on the MGC.

l

The H.248 parameters configured on the UMG8900 is inconsistent with those on the MGC.

Causes

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-9

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Troubleshooting 1.

Run LST MGC to check the media gateway controller (MGC) configuration and whether the configuration on the UMG8900 is consistent with that on the peer MGC according to the data planning.

2.

Run LST VMGW to check whether the MID configured on the UMG8900 is consistent with that on the MGC. The MGC is required to provide related configuration.

3.

Run LST H248PARA to check the configured H.248 parameters according to the data planning and confirm the configuration with the MGC maintenance personnel.

4.

Create an H.248 interface tracing task and an H.248 command tracing task through the interface tracing function of the local maintenance terminal (LMT) to further locate the registration failure. NOTE

If the network communication is of poor quality, run SET VMGW to set the maximum retransmission times and the maximum retransmission interval to the maximum values.

4.6.2 H.248 Link Fault This describes the symptoms and causes of the H.248 link fault, and the troubleshooting method.

Symptoms A mobile switching center (MSC) is added to the core network of an office. Huawei media gateway controller (MGC) and UMG8900 are adopted. The H.248 link between the UMG8900 and the MGC fails. The following faults may occur: l

DSP H248LNK is executed to check the link between the UMG8900 and the MGC. The result shows that the link is in the DOWN state.

l

The alarm information of the H.248 link is displayed on the LMT.

l

The physical connection is incorrect.

l

The IP address of the interface is incorrect.

l

The interface is abnormal.

l

Network communication fails.

l

The transport layer protocols are inconsistent.

l

The MGW is in the deactivated state.

l

The result of LST H248PARA shows that the H.248 coding mode and the authentication type on the UMG8900 are different from those on the MGC.

l

LST H248LNK is executed on the UMG8900 to check the H.248 link configuration. The result shows that the local IP address of the H.248 link is incorrect.

Causes

Troubleshooting

4-10

1.

Check whether the network cable connection is correct.

2.

Run LST IPADDR to check whether an IP address and a mask is configured for the H.248 interface of the OMU or the VPU and the IP address is the master IP address. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

3.

Run DSP IPIF to check whether the IP interface status of the H.248 interface of the OMU or the VPU is UP.

4.

Run PING on the local maintenance terminal (LMT). If you can ping the peer MGC, it indicates that the network communication is normal. Pull out the network cable, and ping the IP address of the MGC. If you succeed, check whether the IP address collision occurs.

5.

Run LST H248PARA to check whether the H.248 transport layer protocols configured on the UMG8900 are the same as those on the peer MGC. Confirm them with the MGC maintenance personnel according to the data planning.

6.

Check whether the UMG8900 is deactivated. Run LST LOG to check the operation log or check related alarms on the LMT. If yes, run ACT VMGW to re-activate the virtual media gateway (VMGW).

7.

Run SET H248PARA on the UMG8900 to set Codec type and Authentication type to the same as those on the MGC. For example, set Codec type to BINARY and Authentication type to No authentication header.

8.

Run LST MGC to check whether the master MGC serves as the slave MGC and the slave MGC serves as the master MGC. If yes, the UMG8900 registers with the slave MGC, and the slave MGC is not switched for dual homing and refuses to registration.

9.

Check whether an alarm indicating H.248 link congestion occurs on the LMT before the H.248 link fails. Check whether the CPU utilization of the OMU or the VPU is high. Run DSP IPIF to check whether the instant traffic of the IP interface is heavy and whether network storm occurs.

10. Run LST SYSLOG to check the system log by setting Board Type to OMU or VPU and Start Time to the time that is several minutes before the fault alarm occurs at the H.248 link. If a log indicating that the H.248 link is released due to heartbeat failure exists, it indicates that the MGC does not response to the H.248 heartbeat message in time. Contact the MGC maintenance personnel to locate the fault. 11. If the alarm information shows that certain H.248 link faults occur and then automatically recover, the intermittent H.248 link failure occurs. See Intermittent H.248 Link Failure to locate the fault. NOTE

The H.248 link fault is usually related to abnormal network communication, incorrect transport layer protocols, and abnormal device status.

4.6.3 Intermittent H.248 Link Failure This describes the symptoms and causes of intermittent H.248 link failure, and the troubleshooting method. Intermittent H.248 link failure means that the status of the signaling link is sometimes UP and sometimes DOWN, and the UMG8900 repeatedly enters and then exits from the service status.

Symptoms l

The H.248 link break alarm frequently occurs on the LMT.

l

DSP VMGW is executed to check the status of the UMG8900. The result shows that the UMG8900 is sometimes in the service status and sometimes in the non-service status.

l

The network cable is in poor contact.

Causes

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-11

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults l

The IP address collision occurs.

l

Network storm occurs.

l

The MGC cannot normally respond to the H.248 heartbeat messages from the UMG8900.

l

Messages are congested and lost seriously on the H.248 link.

Troubleshooting 1.

Check whether the network cable is in good contact.

2.

Run PING on the local maintenance terminal (LMT). Select the specified OMU or the VPU, pull out the network cable, and check whether you can ping the IP address of the media gateway controller (MGC). If yes, it indicates that the IP address collision occurs. Check and modify the IP address.

3.

Run DSP IPIF to check the measurement information of received and sent packets on the H.248 interface of the OMU or the VPU. Check whether network storm occurs.

4.

Check whether the alarm indicating serious congestion of the H.248 occurs on the LMT before the H.248 is intermittently disconnected. If yes, run LST SYSLOG to collect the system logs of the OMU or the VPU and all the alarm information at that time. Send the system logs and the alarm information to Huawei Technical Support to locate the intermittence cause.

5.

If the link is intermittently disconnected all the time, run DSP IPIF to check the central processing unit (CPU) utilization of the OMU or the VPU. Check whether network storm occurs. If yes, clear the network storm.

6.

If the link is intermittently disconnected all the time but no network storm occurs, ping the IFM of the peer MGC from the OMU or the VPU. At the same time, run LST SYSLOG to check the system logs of the OMU or the VPU. If many packets are lost, it indicates that heartbeat message loss occurs. Contact the MGC technical support engineers to clear the fault.

7.

If all the links are intermittently disconnected, run DSP VMGW to check whether the currently registered MGC is the master MGC. If the MGC is the slave MGC, the MGC does not accept registration of the UMG8900 because the MGC is not activated due to dual homing switchover. Contact the MGC technical support engineers to clear the fault. NOTE

When the UMG8900 is used for networking, you usually need to configure virtual local area network (VLAN) on the connected LAN Switch. Incorrect VLAN configuration or connection results in network storm.

4.6.4 Failure to Distribute IP Terminations This describes the symptoms and causes of failure to distribute Internet Protocol (IP) terminations, and the troubleshooting method.

Symptoms

4-12

l

Phone calls fail.

l

The Mc interface information is traced. The MGC user interface is used to trace the messages exchanged on the Mc interface during heavy traffic. The UMG8900 fails to add IP terminations after the MGC sends the command to add the IP terminations. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Causes l

No gateway IP address is configured. You can run LST GWADDR to check whether a gateway IP address is configured.

l

The MAC address of the gateway IP address is not resolved correctly.

l

The number of current online subscribers reaches the upper limit of the terminations that all the VPUs can provide. You can right-click the front panel of the VPU on the LMT to check the TC resource occupation of the current VPU.

l

The VPU runs improperly.

l

The MGC sends the incorrect UP mode. It sends the support mode rather than the transparent mode.

Troubleshooting 1.

Restore the VPU.

2.

Modify the UP mode on the MGC to the support mode.

4.6.5 Failure to Register with the Slave MGC This describes the symptoms and causes of failure to register with the slave media gateway controller (MGC), and the troubleshooting method.

Symptoms l

The UMG8900 exits from the service status.

l

All the H.248 links are in the faulty state, as displayed on the LMT.

l

The heartbeat between the master and slave MGCs is normal. The dual homing switchover is not performed on the MGC, but all the H.248 links from the UMG8900 to the master MGC are faulty.

l

The data configured on the slave MGC, including the H.248 link data, is inconsistent with that configured on the UMG8900.

Causes

Troubleshooting 1.

Run DSP DHSTA on the MGC to check the dual homing status of the master and slave MGCs and check whether the dual homing switchover is performed on the MGC.

2.

If the dual homing switchover is performed on the MGC:

3.

l

Ping the IP address of the interface on the MGC from the OMU or the VPU. If you fail, it indicates that the bearer network or the MGC fails.

l

Ping the IP address of the interface on the MGC from the OMU or the VPU of other UMG8900s. If you succeed, it indicates that the MGC is normal but the bearer network fails.

Ping the IP address of the interface on the MGC from the OMU or the VPU. If you succeed, check whether the data configured on the MGC and the UMG8900 is consistent. l

Issue 02 (2009-01-09)

Run LST H248PARA to check whether the binary code is used and the authentication is not used. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-13

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults l

4.

Run LST H248LNK to check whether the local IP address, local port No., peer IP address, and peer port No. on the UMG8900 are consistent with those on the MGC.

If you can ping the IP address of the interface on the MGC from the OMU, the centralized forwarding of the UMG8900 may fail. Switch over the OMU. Check whether the fault can be cleared.

4.7 Cases of Signaling Transfer Faults This describes the signaling transfer faults in symptoms, causes, and troubleshooting. 4.7.1 L2UA Link Break This describes the symptoms and causes of Layer 2 User Adaptation (L2UA) link break, and the troubleshooting method. 4.7.2 M2UA Link Recovery Failure This describes the symptoms and causes of MTP2 User Adaptation layer (M2UA) link recovery failure, and the troubleshooting method. 4.7.4 MTP3 Link Fault This describes the symptoms and causes of the Message Transfer Part level 3 (MTP3) link fault, and the troubleshooting method. 4.7.5 Intermittent MTP3 Link Failure This describes the symptoms and causes of intermittent Message Transfer Part level 3 (MTP3) link failure, and the troubleshooting method. 4.7.6 Unequal Load Sharing Between MTP3 Links This describes the symptoms and causes of unequal load sharing between Message Transfer Part level 3 (MTP3) links, and the troubleshooting method. 4.7.7 M3UA Link Fault This describes the symptoms and causes of MTP3 User Adaptation layer (M3UA) link fault, and the troubleshooting method. 4.7.8 Intermittent M3UA Link Failure This describes the symptoms and causes of intermittent MTP3 User Adaptation layer (M3UA) link failure, and the troubleshooting method. 4.7.9 Unequal Load Sharing Between M3UA Links This describes the symptoms and causes of unequal load sharing between MTP3 User Adaptation layer (M3UA) links, and the troubleshooting method. 4.7.10 Master and Slave M3UA Links Simultaneously in the Active State This describes the symptoms and causes of master and slave MTP3 User Adaptation layer (M3UA) links simultaneously in the Active state, and the troubleshooting method. 4.7.11 Failure to Activate M3UA Links After Dual Homing Switchover This describes the symptoms and causes of failure to activate MTP3 User Adaptation layer (M3UA) links after dual homing switchover, and the troubleshooting method.

4.7.1 L2UA Link Break This describes the symptoms and causes of Layer 2 User Adaptation (L2UA) link break, and the troubleshooting method. 4-14

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Symptoms l

The L2UA link break alarm and the subboard link DOWN alarm occur.

l

The result of DSP L2UALKS shows that the link status is DOWN.

l

The result of DSP SPFSUBRD shows that the status of the subboard link is DOWN.

l

The L2UA configuration on the UMG8900 is different from that on the MGC.

l

The signaling bearer network fails.

Causes

Troubleshooting 1.

Run DSP L2UALKS to check the link status. If the link is in the activated state and the media gateway controller (MGC) works properly, the L2UA link configuration is correct. If the link is in the unestablished or not activated state, the L2UA link configuration is incorrect and you must modify the configuration.

2.

Run DSP IPIF to check the status of the IP port. If the IP port is in the UP state, the IP address of the SPF is correct. If the IP port is in the DOWN state, the IP address is incorrect or the network cable is faulty. You must set the correct IP address and check the network cable.

3.

Log in to the UMG8900 local maintenance terminal (LMT), and ping the IP address of the MGC through the SIGTRAN interface. If many packets are lost, the fault may be from the signaling bearer network. For example, the configuration of the router or the switch is incorrect.

4.7.2 M2UA Link Recovery Failure This describes the symptoms and causes of MTP2 User Adaptation layer (M2UA) link recovery failure, and the troubleshooting method.

Symptoms The network cable is loose or pulled out. After the network cable is tightened or inserted, the information indicating that the circuit is faulty and unavailable is displayed on the media gateway controller (MGC), and the information indicating that the M2UA link is faulty and the E1 physical circuit connection is normal is displayed on the UMG8900.

Causes The Internet Protocol (IP) network may fail. After the fault on the UMG8900 is cleared, the route from the UMG8900 to the MGC cannot recover.

Troubleshooting Check the IP network segment by segment, for example, from the UMG8900 to the gateway, from the gateway to the MGC. If necessary, configure the static route and the static Address Resolution Protocol (ARP) and try to recover the route.

4.7.3 M2UA Link Recovery Failure This describes the symptoms and causes of MTP2 User Adaptation layer (M2UA) link recovery failure, and the troubleshooting method. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-15

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Symptoms The network cable is loose or pulled out. After the network cable is tightened or inserted, the information indicating that the circuit is faulty and unavailable is displayed on the media gateway controller (MGC), and the information indicating that the M2UA link is faulty and the E1 physical circuit connection is normal is displayed on the UMG8900.

Causes The Internet Protocol (IP) network may fail. After the fault on the UMG8900 is cleared, the route from the UMG8900 to the MGC cannot recover.

Troubleshooting Check the IP network segment by segment, for example, from the UMG8900 to the gateway, from the gateway to the MGC. If necessary, configure the static route and the static Address Resolution Protocol (ARP) and try to recover the route.

4.7.4 MTP3 Link Fault This describes the symptoms and causes of the Message Transfer Part level 3 (MTP3) link fault, and the troubleshooting method.

Symptoms l

The alarm indicating the MTP3 link fault occurs on the LMT.

l

Calls in an office direction fail in the case that all the MTP3 links to the office fail.

l

The E1 link carrying the MTP3 link fails.

l

The clock signals are of poor quality, and thus the frame error or the slip exists on the E1 link.

l

The signaling link code is inconsistent with the signaling link code sent.

l

The MTP2 link fails.

Causes

Troubleshooting 1.

Run LST N7LNK to obtain the Message Transfer Part layer 2 (MTP2) link No. corresponding to the MTP3 link. Then, run LST MTP2LNK to obtain the E1 link carrying the MTP3 link. After determining the E1 link, see E1 Port Fault to clear the fault.

2.

See Cases of Clock System Faults to clear the clock system fault. Check whether clock loss alarms occur on the local maintenance terminal (LMT). Run DSP CLK to check whether the master and slave /clock subboards run properly. If the master and slave clocks are lost at the same time, check whether the external clock is imported correctly. If the master clock is lost and the slave clock runs properly, check whether the building integrated timing supply (BITS) clock input line is connected correctly. If the CLK is faulty, switch over the OMD.

3.

If the fault persists after the hardware fault is cleared, create an MTP3 interface tracing task through the LMT to locate and clear the fault based on the traced messages. l

4-16

If the traced message contains LINK_OUT_OF_SERVICE, it indicates that the fault occurs for the transmission connection and the MTP2 link is abnormal. This may be Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

caused by the E1 port fault, incorrect E1 transmission order of devices on both sides, and data of the two sides configured to different timeslots of an E1 link. l

If the traced message contains LINK_IN_SERVICE, it indicates that the MTP2 link runs properly. Normally, the UMG8900 can receive the SLTA if it sends the SLM and can send the SLTA if it receives the SLM.

l

If the traced message indicates that only the SLM, rather than the SLTA, is sent and received, double-click the sent/received SLM to check whether the OPC and the DPC are the expected ones. If not, the configuration is incorrect.

l

If yes but Send OPC = Receive OPC and Send DPC = Receive DPC, the transmission loopback occurs, perhaps software loopback of the port or the physical loopback of the transmission. Run DSP E1LOP to check whether the software loopback exists. If not, the physical transmission loopback exists.

l

If the traced message indicates that the SLM is sent and received and the SLTA is sent or received, check whether the OPC and the DPC in the message are the expected ones. Probably, the signaling point of the N7 Layer 3 on one side is configured incorrectly.

4.

If the signaling points on the two sides are configured correctly, run LST N7LNK to check whether the signaling link code and the signaling link code sent are the same. If not, modify them to the same. At the same time, keep them consistent with the signaling link code of the peer local exchange.

5.

Run RMV N7LNK and RMV MTP2LNK to delete the faulty links, and then configure the links again.

4.7.5 Intermittent MTP3 Link Failure This describes the symptoms and causes of intermittent Message Transfer Part level 3 (MTP3) link failure, and the troubleshooting method.

Symptoms ALM_3981 MTP3 link failure occurs on the local maintenance terminal (LMT). The alarm information indicates that the alarm is generated by the SPF, and can be cleared within a short period.

Causes l

The clock is lost or unstable.

l

The out-of-frame and slip occur at the E1 link.

Troubleshooting 1.

See steps 1, 2, 3, and 4 in MTP3 Link Fault to locate the fault.

2.

If the BITS clock is lost, the master reference source locks the line clock. Certain link clocks cannot provide the stratum-2 clock; therefore, you can run MOD CLK to modify the clock to the stratum-3 clock.

3.

Run RMV N7LNK and RMV MTP2LNK to delete the faulty links, and then configure the links again.

4.

If the fault persists, run LST SYSLOG to check the system log of the . Contact Huawei Technical Support to locate the fault.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-17

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

4.7.6 Unequal Load Sharing Between MTP3 Links This describes the symptoms and causes of unequal load sharing between Message Transfer Part level 3 (MTP3) links, and the troubleshooting method.

Symptoms The performance measurement result shows that the number of received messages differs from the number of sent messages on the related MTP3 link of each SPF.

Causes l

The link mask is incorrect.

l

The route mask is incorrect.

l

CICs on the MGC and the local exchange are not equal.

l

The SS7 link priority is incorrect.

Troubleshooting 1.

Check the number of messages received and sent by the MTP3 link of each board through the LMT. Find out the number of the link that loads more messages.

2.

Run LST N7DSP to check whether Linkset select mask used to choose different routes of the same destination entity is set to 15 by default. If not, restore it to 15.

3.

Run LST N7LKS to check whether Link select mask used to choose different links of the same link set is set to 15 by default. If not, restore it to 15.

4.

Run LST N7LNK to check whether the priorities of all the direct links to the same local exchange are the same.

5.

Check the related traffic measurement data on the MGC. Check whether the CICs in the relevant exchange directions are equal. If not, contact the MGC technical support engineers to modify them.

4.7.7 M3UA Link Fault This describes the symptoms and causes of MTP3 User Adaptation layer (M3UA) link fault, and the troubleshooting method.

Symptoms l

ALM_3990 M3UA link failure occurs on the LMT.

l

Calls cannot be connected when all M3UA links are faulty.

l

The SCTP checksum algorithms adopted by the MGC and the UMG8900 are different. You can run LST SCTPPARA on the MGC and LST SCTPINIT on the UMG8900 to check the SCTP checksum algorithms.

l

The local IP address of the M3UA link is incorrect. Run LST H248LNK on the UMG8900 to check the configuration of the H.248 link.

Causes

4-18

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

l

The local IP address, local port No., peer IP address, and peer port No. of the M3UA link on the UMG8900 are respectively the same as the peer IP address, peer port No., local IP address, and local port No. of the M3UA link on the MGC.

l

The M3UA link on the UMG8900 works on the server side, and the M3UA link on the MGC works on the client side. LST M3LNK is executed on the UMG8900 and LST M3LNK is executed on the MGC to check the configuration of the M3UA link.

l

The IP bearer network between the UMG8900 and the MGC fails or is discontinuous. You can run PING to locate the fault.

Troubleshooting 1.

Set the SCTP checksum algorithms on the UMG8900 and the MGC to the same. Run SET SCTPPARA on the MGC and SET SCTPINIT on the UMG8900 to set the SCTP checksum algorithms.

2.

Correctly set the local IP address, local port No., peer IP address, peer port No., and server/ client mode of the H.248 link.

3.

Clear the IP bearer network fault.

4.7.8 Intermittent M3UA Link Failure This describes the symptoms and causes of intermittent MTP3 User Adaptation layer (M3UA) link failure, and the troubleshooting method.

Symptoms ALM_3990 M3UA link failure occurs on the local maintenance terminal (LMT), indicating that the alarm is generated by the SPF, and can be cleared within a short period.

Causes l

The network is so busy that the network storm occurs.

l

The transmission over the IP bearer network between the UMG8900 and the MGC is discontinuous.

l

The MGC cannot normally respond to H.248 heartbeat messages from the UMG8900.

l

SCTP messages are congested and lost seriously.

Troubleshooting 1.

If the link is always intermittent, run DSP IPIF to check the statistics of packets received and sent through the interface and then determine whether network storm occurs. If yes, decrease the network usage rate to clear the network storm.

2.

If the link is always intermittent and no network storm occurs, ping the IFM of the peer MGC from the SIGTRAN interface. Set the number of packets to 64, and check whether many packets are lost. If yes, the fault may be from the MGC side. Contact the MGC technical support engineers to locate the fault.

3.

Check whether the H.248 link is intermittent or faulty. If the H.248 link and the M3UA link are intermittent at the same time, the fault may be from the signaling IP bearer network.

4.

On the LMT, check whether ALM_0407 Alarm of SCTP signaling link congestion occurs before the M3UA link is intermittent. If yes, run LST SYSLOG to collect the system logs

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-19

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

about the SPF and all the alarm information at that time. Contact Huawei Technical Support to locate the fault. NOTE

If the link is intermittent and can recover automatically without affecting services, collect the information for fault location and then contact Huawei Technical Support to locate the fault.

4.7.9 Unequal Load Sharing Between M3UA Links This describes the symptoms and causes of unequal load sharing between MTP3 User Adaptation layer (M3UA) links, and the troubleshooting method.

Symptoms The central processing unit (CPU) utilization of each SPF is different. The traffic measurement result shows that the number of received messages differs from the number of sent messages through the corresponding M3UA link of each SPF board.

Causes l

The link mast is incorrect.

l

The route mask is incorrect.

l

CICs on the MGC and the local exchange are not equal.

Troubleshooting 1.

Check the number of messages received and sent by the M3UA link of each board through the local maintenance terminal (LMT). Find out the number of the link that loads more messages.

2.

Run LST M3DE to check whether Link Selecting Mask used to choose different routes of the same destination entity is set to 15 by default. If not, restore it to 15.

3.

Run LST M3LKS to check whether Link Selecting Mask used to choose different links of the same link set is set to 15 by default. If not, restore it to 15.

4.

Check the related traffic measurement data on the MGC. Check whether the CICs in the relevant exchange directions are equal. If not, contact the MGC technical support engineers to modify them.

4.7.10 Master and Slave M3UA Links Simultaneously in the Active State This describes the symptoms and causes of master and slave MTP3 User Adaptation layer (M3UA) links simultaneously in the Active state, and the troubleshooting method.

Symptoms All the M3UA links of the UMG8900 are in the Active state.

Causes l

4-20

After DSP DHSTA is executed on the MGC, the query result shows that the dual-homing state of the master and slave MGCs are both Active. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting l

4 Clearing Interconnection Faults

If the UMG8900 registers with the slave MGC, half of the calls can be connected and half of the calls are not connected.

Troubleshooting l

Run DSP M3LNK on the UMG8900 to check whether all the M3UA links are in the Active state.

l

Deactivate the M3UA links to the UMG8900 on the MGC that does not work at present.

4.7.11 Failure to Activate M3UA Links After Dual Homing Switchover This describes the symptoms and causes of failure to activate MTP3 User Adaptation layer (M3UA) links after dual homing switchover, and the troubleshooting method.

Symptoms M3UA links cannot be activated after dual homing switchover.

Causes l

Faults occur in the bearer network.

l

Faults occur for the centralized forwarding.

l

The links of the MGC are not activated.

l

The data configured on the MGC and the UMG8900 is inconsistent.

Troubleshooting 1.

Run PING to ping the IP address of the interface on the MGC through the SIGTRAN interface. If failed, check the network connection.

2.

Start the MGC SCTP tracing function and check whether the Init messages are sent. If not, it indicates that the links on the MGC side are not activated. In this case, run ACT M3LNK to activate the M3UA links.

3.

Run LST SCTPINIT to check whether Checksum algorithm is CRC32. Run LST M3LNK to check whether the local IP address, local port No., remote IP address, and remote port No. on the UMG8900 are the same as those on the MGC.

4.8 Cases of R2 Signaling Link Faults This describes the R2 signaling link faults in symptoms, causes, and troubleshooting. 4.8.1 Failure of R2 Register Signaling Application This describes the symptoms and causes of failure of R2 register signaling application, and the troubleshooting method. 4.8.2 R2 Signaling Control Timeout Case 1 This describes the symptoms and causes of R2 signaling control timeout case 1, and the troubleshooting method. 4.8.3 R2 Signaling Control Timeout Case 2 Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-21

4 Clearing Interconnection Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

This describes the symptoms and causes of R2 signaling control timeout case 2, and the troubleshooting method. 4.8.4 R2 Signaling Control Timeout Case 3 This describes the symptoms and causes of R2 signaling control timeout case 3, and the troubleshooting method. 4.8.5 Failure of R2 Register Signaling Adaptation (1) This describes the symptoms and causes of failure of R2 register signaling adaptation, and the troubleshooting method. 4.8.6 Failure of R2 Register Signaling Adaptation (2) This describes the symptoms and causes of failure of R2 register signaling adaptation, and the troubleshooting method. 4.8.7 Incorrect R2 Register Signaling Control This describes the symptoms and causes of incorrect R2 register signaling control, and the troubleshooting method.

4.8.1 Failure of R2 Register Signaling Application This describes the symptoms and causes of failure of R2 register signaling application, and the troubleshooting method.

Symptoms Huawei media gateway controller (MGC) and UMG8900 are adopted for networking at an office and interconnect with the peer switch through CSN1. The following faults may occur: l

An outgoing call is made on the UMG8900. The MGC sends the MOD request to trigger the register signaling. The UMG8900 returns the internal MGW error.

l

LST LOG is executed to check the call log, and the result indicates call loss with the error code as 138.

l

The address send list is configured in the CAS attribute list on the UMG8900. The R2/ ADDR signal in the MOD request sent by the MGC does not contain all these parameters.

l

LST CASATTR is executed to check the related configuration. The configured sending sequences must be supported by the R2 signaling in relevant countries. Then, whether the configuration is required by the service must be determined. If the configuration is not required, MOD CASATTR must be executed to modify the configuration.

Causes

Troubleshooting 1.

Run RMV TDMIU to delete the R2 timeslot using the channel associated signaling (CAS) attribute.

2.

Run MOD CASATTR to remove the address parameter not provided by the MGC from the address send list.

3.

Run ADD TDMIU to add the deleted R2 timeslot.

4.8.2 R2 Signaling Control Timeout Case 1 This describes the symptoms and causes of R2 signaling control timeout case 1, and the troubleshooting method. 4-22

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Symptoms Huawei media gateway controller (MGC) and UMG8900 are adopted for networking at an office and interconnect with the peer switch through CSN1. The following faults may occur: l

An incoming call is made on the UMG8900. The UMG8900 reports the R2/ADDR event to the MGC, and the MGC sends the R2/CPRS signaling. The UMG8900 reports to the MGC that the signaling is processed but does not report the R2/CPRS event.

l

The UMG8900 does not send backward group B signals when the R2 signaling is traced on the UMG8900.

l

The multinational adaptation of backward group B signals fails on the UMG8900. This is related to the CPRS signal parameter sent by the MGC. The callee status sent by the MGC is not defined in CSN1.

l

As the signaling tracing indicates, the UMG8900 does not receive group II signals from the peer end after sending A-3 pulse signals. Thus, group B signals cannot be sent. This may be caused by the fault of the peer switch.

Causes

Troubleshooting Run ADD REGSND to add multinational adaptation data. Convert the parameter into the defined signaling.

4.8.3 R2 Signaling Control Timeout Case 2 This describes the symptoms and causes of R2 signaling control timeout case 2, and the troubleshooting method.

Symptoms Huawei media gateway controller (MGC) and UMG8900 are adopted for networking at an office and interconnect with the peer switch through the CSN1. The following faults may occur: l

An outgoing call is made on the UMG8900. The UMG8900 does not report the R2/CPRS event to the MGC after the MGC sends the R2/ADDR signal.

l

R2 signaling is traced on the UMG8900. After the last called number is sent, the peer PBX still requests next number but sends no A3 signaling indicating the call numbers are complete.

l

The MGC delivers incomplete called numbers. Then, the peer PBX fails to find the local subscriber and still requests the called numbers.

l

The peer PBX analyzes the number improperly.

Causes

The peer private branch exchange (PBX) estimates the end of the number based on the bit number; however, the bit number is controlled by the dual-in-line package (DIP) switch. The incorrect setting of the DIP switch results in number analysis error of the PBX. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-23

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Troubleshooting Set the DIP switch of the peer PBX again.

4.8.4 R2 Signaling Control Timeout Case 3 This describes the symptoms and causes of R2 signaling control timeout case 3, and the troubleshooting method.

Symptoms Huawei media gateway controller (MGC) and the UMG8900 are used for networking in a test environment and interconnect with the peer switch through the standard R2 signaling. l

An incoming call is made on the UMG8900. The MGC sends the MOD request and starts to trigger the register signaling. The UMG8900 does not report the R2/ADDR event.

l

The R2 signaling is traced on the UMG8900 and all the called numbers are sent.

Causes The R2/ADDR event in the MOD request sent by the MGC contains the unsuitable digitmap parameters. Thus, the UMG8900 fails to match the called number. The called number configured is 4xxxx, but the digitmap sent by the MGC is xxxxxxx. The reporting requirements are not satisfied yet after the UMG8900 requests all the called numbers. Therefore, the signaling control times out.

Troubleshooting Run MOD LDNSET on the MGC to modify the digitmap to xxxxx.

4.8.5 Failure of R2 Register Signaling Adaptation (1) This describes the symptoms and causes of failure of R2 register signaling adaptation, and the troubleshooting method.

Symptoms The media gateway controller (MGC) and the UMG8900 of Huawei are adopted for networking in an office. They exchange the R2 signaling of a country with the peer switch. The failure of R2 register signaling adaptation occurs. l

For the incoming calls, the UMG8900 first reports the MOD message to the MGC to respond to the R2/ADDR detection event and then reports the R2/R2F event.

l

The tracing result of the R2 signaling on the UMG8900 indicates that the UMG8900 does not send the request signaling after receiving the group II signaling.

Causes The multinational adaptation of the forward group II signaling on the UMG8900 fails. The failure is related to the type of the calling signaling received from the peer switch. This received signaling is not defined in the R2 signaling system of the specified country and is a standby signaling. 4-24

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

4 Clearing Interconnection Faults

Troubleshooting Run ADD REGRPT to add a multinational adaptation record to report this signaling as a logic event.

4.8.6 Failure of R2 Register Signaling Adaptation (2) This describes the symptoms and causes of failure of R2 register signaling adaptation, and the troubleshooting method.

Symptoms The media gateway controller (MGC) and the UMG8900 of Huawei are adopted for networking in an office. They exchange the R2 signaling of a country with the peer switch. The failure of R2 register signaling adaptation occurs. l

For the outgoing calls, the UMG8900 first reports the MOD message to the MGC to respond to the R2/ADDR detection event and then reports the R2/R2F event.

l

The tracing result of the R2 signaling on the UMG8900 indicates that the UMG8900 does not send the related number signaling after receiving the A-9 signaling.

Causes The multinational adaptation of the backward group A signaling on the UMG8900 fails. The failure is related to the group A request signaling received from the peer switch. The group A request signaling received is a standby signaling in the R2 signaling system of the specified country. It is not actually used and need to be processed as congestion (A-4).

Troubleshooting Run ADD REGRPT to add a multinational adaptation record to convert the group A request signaling to a congestion event parameter.

4.8.7 Incorrect R2 Register Signaling Control This describes the symptoms and causes of incorrect R2 register signaling control, and the troubleshooting method.

Symptoms The media gateway controller (MGC) and the UMG8900 of Huawei are adopted for networking in an office. They exchange the R2 signaling of a country with the peer switch. The control of the R2 register signaling requesting the calling number is incorrect. l

For the incoming calls, the UMG8900 reports the detection result to the MGC after the MGC delivers the R2/ADDR detection event. The actual length of the received calling number in the detection result is incorrect.

l

The tracing result of the R2 signaling the UMG8900 indicates that the UMG8900 begins to send the A-1 signaling to request the remaining called number after receiving the 12-bit calling number but not the I-15 signaling from the peer switch.

Causes It is required in the R2 signaling of the specified country that after the calling number is sent, the I-15 signaling must be sent to indicate the end of the calling number. The UMG8900 regards Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

4-25

4 Clearing Interconnection Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

that all the calling number is received before receiving the I-15 signaling. This is probably because the calling number length configured on the UMG8900 is improper. The running result of LST R2 indicates that the maximum length of the calling number is set to 12, shorter than the actual calling number.

Troubleshooting Run SET R2 to set the calling number length to the maximum allowed by the UMG8900. Setting a value larger than the actual calling number length ensures that the calling number ends with the I-15 signaling instruction.

4-26

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

5

Clearing Service Faults

About This Chapter This describes the methods to clear service faults, that is, faults related to services in the UMG8900 networking application.

Context The UMG8900 provides the service bearer function independent of service calls, and converts service bearers and processes traffic formats under the control of the media gateway controller (MGC). The UMG8900 can achieve the connection and interaction of different services by invoking the bearer and service resources such as Internet Protocol (IP), time division multiplexing (TDM), and codec. If service faults occur in the network when the basic call service of the UMG8900 is normal, the service resources are available. In this case, check whether the registered MGC and other connected devices run properly. 5.1 Fault Symptoms and Causes This describes the symptoms and causes of service faults. 5.2 Querying Resources Distributed to the Call Service This describes the method to query resources distributed to the call service. The media gateway (MGW) allocates different resources to different services. Normally, the resources allocated to a call include the time division multiplexing (TDM) resource, transcoder (TC) resource, and echo cancellation (EC) resource. The Internet Protocol (IP) termination and the User Datagram Protocol (UDP) port must be allocated to IP calls. To locate a service fault, you must know the system resources occupied by the service and its location. 5.3 Clearing Voice Service Faults This describes the methods to clear voice faults. 5.4 Clearing Fax Service Faults This describes the methods to clear fax faults. 5.5 Clearing Data Service Faults This describes the methods to clear data service faults. 5.6 Cases of Voice Service Faults This describes the voice service faults in symptoms, causes, and troubleshooting. 5.7 Cases of Fax Service Faults Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-1

5 Clearing Service Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

This describes the fax service faults in symptoms, causes, and troubleshooting. You can clear fax service faults only when voice calls can be undertaken and the voice is of good quality. If any voice service fault exists, clear the voice fault first. 5.8 Cases of Data Service Faults This describes the dial-up access service faults in symptoms, causes, and troubleshooting. You can clear data service faults only when voice calls can be undertaken normally and the voice is of good quality. If any voice related fault occurs, clear the voice related fault first.

5-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

5.1 Fault Symptoms and Causes This describes the symptoms and causes of service faults.

Symptoms of Service Faults Table 5-1 lists the classification of service faults. Table 5-1 Common service faults Classification

Symptom

Basic call service

Conversation abort Call failure

Conversation quality

Noise One-way audio No audio Cross-talk

Video service

Call break

MPTY service

Call failure Conversation abort Noise

Causes of Service Faults Table 5-2 lists the common causes of services. Table 5-2 Common causes of service faults Classification

Cause

Basic call service

Signaling link failure Semi-permanent connection failure No resource available

Conversation quality

Poor line quality Abnormal clock signal

Video service

Signaling link failure No resource available

MPTY service

Issue 02 (2009-01-09)

No resource available

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-3

5 Clearing Service Faults

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5.2 Querying Resources Distributed to the Call Service This describes the method to query resources distributed to the call service. The media gateway (MGW) allocates different resources to different services. Normally, the resources allocated to a call include the time division multiplexing (TDM) resource, transcoder (TC) resource, and echo cancellation (EC) resource. The Internet Protocol (IP) termination and the User Datagram Protocol (UDP) port must be allocated to IP calls. To locate a service fault, you must know the system resources occupied by the service and its location. 5.2.1 Querying Termination Information Distributed to the Call This describes the method to query termination information distributed to the call. 5.2.2 Querying TC/EC Resources Distributed to the Call This describes the method to query transcoder (TC)/echo cancellation (EC) resources distributed to the call. 5.2.3 Querying Call Related Information This describes the method to query call related information.

5.2.1 Querying Termination Information Distributed to the Call This describes the method to query termination information distributed to the call.

Procedure Step 1 Run DSP CONTMOUT to determine the source timeslot and the destination timeslot of the current dialing-test call based on the call duration, that is, the port through which the call is connected and the VPU on which the carried transcoder (TC) is located. Step 2 Run DSP TDMSTAT to check the running status of the time division multiplexing (TDM) termination of the call, including the context ID of the session. Step 3 Run DSP CTXINFO to check the detailed information about the session based on the context ID queried in Querying TC/EC Resources Distributed to the Call. The information includes the topology relationship of the termination. Step 4 Run DSP TERMINFO to check the detailed information about each termination of the session. The information includes the bearer attributes of terminations, such as the distributed User Datagram Protocol (UDP) port and the carried IP address. ----End

5.2.2 Querying TC/EC Resources Distributed to the Call This describes the method to query transcoder (TC)/echo cancellation (EC) resources distributed to the call.

Procedure Step 1 Log in to the VPU to which the TC resources are distributed through the debug tool. Run CP showcall to query the TCCB index cbindex and Flowid distributed to the call corresponding to the context ID. 5-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Step 2 Run chn showcb tc cbindex M to query the DSP chip and its channel to which the TC resources of the TCCB are distributed, that is, to obtain the TC identifier Dspid and Chnid distributed to the call. ----End

5.2.3 Querying Call Related Information This describes the method to query call related information.

Procedure Step 1 Based on the Internet Protocol (IP) termination information queried in Querying Termination Information Distributed to the Call, run DSP OLUSR on the user interface (UI) to query the codec type, PTime, service type, User Datagram Protocol (UDP) port, and IP address distributed to the call. Step 2 Based on the IP termination information, that is, IP address and UDP port, queried in Querying Termination Information Distributed to the Call, run DSP RTP on the UI to query the statistics of sent and received Real-time Transport Protocol (RTP) packets of the call. Step 3 Based on the flowid queried in Querying TC/EC Resources Distributed to the Call, run NP readbyflowid flowid lag2ipflowinfo on the debug tool to query the IP termination configuration. Step 4 Based on the DSPid and chnid queried in Querying TC/EC Resources Distributed to the Call, run tc chnstat flowid dspid chnid on the debug tool to query the statistics of sent and received packets of the call transcoder (TC) resources. ----End

5.3 Clearing Voice Service Faults This describes the methods to clear voice faults.

Context The voice service is divided into the hairpin call and the non-hairpin call. l

For the hairpin call, the UMG8900 distributes only time division multiplexing (TDM) termination resources rather than transcoder (TC) resources. echo cancellation (EC) resources can be inserted into the TDM termination according to the media gateway controller (MGC) configuration. The termination distribution and networking are easy and mainly related to the TDM interworking. For the non-hairpin call, the UMG8900 distributes TDM resources as well as TC resources and IP terminations. EC resources can be inserted into the TDM termination according to the MGC configuration. The termination distribution and networking are relatively complex.

l

For the non-hairpin call, the UMG8900 distributes TDM resources as well as TC resources and IP terminations. EC resources can be inserted into the TDM termination according to the MGC configuration. The termination distribution and networking are relatively complex.

You can locate and clear voice faults hop by hop because noise can enter the UMG8900 through each termination of the voice service. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-5

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Procedure Step 1 Run DSP MEDIARES to check whether the UMG8900 has the resources required by voice calls. The call type includes TDM resource, TC resource, EC resource, multiplex transcode channel (MTC) resource, and multiparty (MPTY) service resource. Step 2 Check whether the signaling links of the UMG8900, MGC, and peer devices are in good condition. Step 3 Run DSP CLK to check whether the system clock is normal, and run DSP SLIP to check whether slips exist on the E1 link. See Clearing Clock System Faults and Clearing Interconnection Faults. Step 4 Check whether the phone set for dialing test is of good quality. You can replace the phone set which can receive and make calls with the dialing test phone set. If you can use the dialing test phone set to make and answer calls, the phone set is of good quality. Step 5 Check whether the IP bearer is correct, whether the port for IP bearer is normal, and whether collision error or cyclic redundancy check (CRC) error exists. See Clearing Interconnection Faults. Step 6 Run LST CODECCAP to check whether the codec settings of the TC terminations of both call parties are consistent with those of the peer device. Run LST TDMIU to check whether the A/ Mu configuration on the TDM side is consistent with that on the peer device. Step 7 If the G.711 codec is adopted, run LST TCPARA to check whether the PTime is consistent. Step 8 Check whether EC resources are inserted to the TDM termination if you hear echo on the line. ----End

5.4 Clearing Fax Service Faults This describes the methods to clear fax faults.

Context The process of implementing the fax function on the UMG8900 and switching the transcoder (TC) channel from the voice codec status to the fax status is as follows: When the fax starts, the UMG8900 reports the fax individual-tone event to the media gateway controller (MGC). The MGC sends the switchover command after receiving the event. Then, the two TC channels occupied by the call are switched to the fax status. When the fax is over, the UMG8900 sends the fax end event to the MGC, which is supported in T.38 mode only. The MGC sends the switchover command after receiving the event. Then, the two TC channels occupied by the fax are switched back to the voice status.

Procedure Step 1 Make sure that the TC channels are normal in the voice codec statues and the voice is of good quality. If you find any voice fault, see Clearing Voice Service Faults to clear it. Step 2 The fax service demands highly the clock. Therefore, make sure that the system clock is consistent with the connected switch when the UMG8900 serves as the trunk gateway (TG) for the fax service. For the methods to clear clock faults, see Clearing Clock System Faults. 5-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Step 3 The fax service demands highly the network quality. If the network packet loss and jitter exceeds the prescribed range, the fax fails. Run PING and TRACERT to check the network connection or the network line quality. ----End

5.5 Clearing Data Service Faults This describes the methods to clear data service faults.

Context The transcoder (TC) codec channel must be switched from the voice codec statues to the data status, to implement the data service function on the UMG8900. The process for switching the channel is as follows: When the data service starts, the UMG8900 reports the modem individualtone event to the media gateway controller (MGC). The MGC sends the switchover command after receiving the event. Then, the two TC channels occupied by the call are switched to the data status.

Procedure Step 1 Ensure that the TC channels are normal in the voice codec status and the voice is of good quality. If you find any voice fault, see Clearing Voice Service Faults to clear it. Step 2 If the dial-up access number is known, run MOD CNACLD on the MGC to set Service category to Internet access code. Then, when a subscriber dials this access number, the MGC establishes the data channel directly, omitting the re-switchover when reporting the individualtone event and improving the quality of the data service. Step 3 The fax service demands highly the clock. Therefore, make sure that the system clock is consistent with the connected switch and the access server when the UMG8900 serves as the trunk gateway (TG) for data services. For the methods to clear clock faults, see Clearing Clock System Faults. Step 4 The data service demands highly the network quality. If the network packet loss and jitter exceeds the prescribed range, the fax fails. Run PING and TRACERT to check the network connection or the network line quality. ----End

5.6 Cases of Voice Service Faults This describes the voice service faults in symptoms, causes, and troubleshooting. 5.6.1 Call Connection Failure This describes the symptoms, causes, and troubleshooting of call connection failure. 5.6.2 Noise in Conversation This describes the symptoms and causes of noise in conversation, and the troubleshooting method. This noise in conversation usually occurs during deployment, capacity expansion, and routine device running. 5.6.3 Echo in Conversation Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

This describes the symptoms and causes of echo in conversation, and the troubleshooting method. 5.6.4 DTMF Transmission Fault in RFC2833 Mode This describes the symptoms and causes of the dual tone multifrequency (DTMF) transmission fault in RFC2833 mode, and the troubleshooting method. 5.6.5 DTMF Tone Detection Fault This describes the symptoms and causes of the dual tone multifrequency (DTMF) tone detection fault, and the troubleshooting method. 5.6.6 Modem/V21/CMCI Tone Detection Fault This describes the symptoms and causes of the modem/V21/CMCI tone detection fault, and the troubleshooting method. 5.6.7 Noise Caused by Silence Compression This describes the symptoms and causes of noise caused by silence compression, and the troubleshooting method. 5.6.8 Poor Voice Quality in Conversation This describes the symptoms and causes of poor voice quality in conversation, and the troubleshooting method. 5.6.9 Call Disconnection During the Conversation This describes the symptoms and causes of call disconnection during the conversation, and the troubleshooting method. 5.6.10 High Utilization of TC Resources This describes the symptoms and causes of high utilization of transcoder (TC) resources, and the troubleshooting method. 5.6.11 Digit Collecting Failure This describes the symptoms and causes of digit collecting failure, and the troubleshooting method. 5.6.12 Announcement Playing Failure This describes the symptoms and causes of announcement playing failure, and the troubleshooting method. 5.6.13 Incorrect Announcement Contents This describes the symptoms and causes of incorrect announcement contents, and the troubleshooting method.

5.6.1 Call Connection Failure This describes the symptoms, causes, and troubleshooting of call connection failure.

Symptoms The callee is idle, but the caller hears the busy tone after calling the callee. Call connection fails.

Causes

5-8

l

The E1 termination is faulty.

l

No TDM resource, EC resource, or TC resource is available on the MGW.

l

No bearer is available on the MGW. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting l

5 Clearing Service Faults

The signaling link to the MGC fails.

Troubleshooting 1.

Run DSP VMGWRSC to query resource allocation on the media gateway (MGW) and available resources. Check whether the call resources configured on the peer media gateway controller (MGC) are consistent according to the data planning table. For example, check whether EC resources need be inserted for call configuration on the MGC, and whether echo cancellation (EC) resources are configured on the MGW.

2.

Check whether the time division multiplexing (TDM) termination is faulty.

3.

Check signaling links and H.248 links. Start the user interface tracing on the MGC to trace the H.248 messages.

4.

Check the H.248 Reply message. If any H.248 message indicating termination addition or modification failure exists, the fault is related to the MGW.

5.6.2 Noise in Conversation This describes the symptoms and causes of noise in conversation, and the troubleshooting method. This noise in conversation usually occurs during deployment, capacity expansion, and routine device running.

Symptoms l

The subscribers cannot hear each other during the call. The noise is harsh.

l

The subscribers sometimes hear the click noise during the call.

l

The subscribers hear intermittent voice during the call.

l

The subscribers on the call cannot hear each other clearly due to the distinct noise.

l

The clock of the MGW is abnormal.

l

The E1 links are abnormal, and slips or other alarms occur.

l

Congestion or fault of IP terminations results in voice packet loss.

l

The A/Mu rate configured on the TDM termination of the peer MGW is inconsistent with that on the UMG8900.

l

When the G.711 codec is adopted, the G.711 packetization duration configured on the peer MGW is inconsistent with that on the UMG8900.

l

The G.711 VAD is enabled. The peer device sends silence frames in special forms or does not support the VAD.

l

The packetization duration of the peer device is inconsistent with that of the UMG8900.

l

The phone set is faulty.

l

EC or TC fails.

Causes

Troubleshooting 1.

Issue 02 (2009-01-09)

Run DSP CLK to check whether the clock of the UMG8900 is normal. See Cases of Clock System Faults. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-9

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

2.

Run DSP CONTMOUT to check the timeslot occupied by the call. Check whether the E1 link is abnormal based on the timeslot information.

3.

Run DSP IPIF to check whether error exists on the bearer IP port.

4.

Log in to the resource board distributed to the call through the debug tool. Run tc dsploop chip 2 chn chn. Use a phone set to test whether you can hear your voice clearly. If the noise disappears, it indicates that the TDM termination is normal, and the IP termination may be faulty. If the noise persists, it indicates that the noise is from the TDM side or the EC. You can make a phone call without the EC to check whether the noise exists. Make sure to run tc dsploop chip 0 chn chn to cancel the loopback after the loopback test is over.

5.

Log in to the resource board distributed to the call through the debug tool. Run tc chnstat flowid chip chn to check the statistics of the distributed TC. Pay attention to the counts of BadFrame and NoFrame. Run the command several times. If the error statistics grows, it indicates that the fault is from the IP side.

6.

Run LST TCPARA to check whether VAD option is VAD_OFF. If not, run SET TCPARA: VAD=VAD_OFF; to disable the VAD function. NOTE

The debugging commands on the VPU are for internal debugging. Be careful to use them. You must run the related command for canceling the loopback after using the loopback command.

5.6.3 Echo in Conversation This describes the symptoms and causes of echo in conversation, and the troubleshooting method.

Symptoms Echo is heard during a dialing test call.

Causes l

No EC resource is added to the line.

l

The EC resource does not work properly.

Troubleshooting 1.

Refer to the 5.2 Querying Resources Distributed to the Call Service. Query the VPU that the call is distributed to, context ID, and related TDM and IP termination information. Check whether EC resources are allocated. If not, add EC resources to the MGC call link.

2.

Check whether EC resources are allocated. If not, check whether EC resources are added to the MGC call link.

5.6.4 DTMF Transmission Fault in RFC2833 Mode This describes the symptoms and causes of the dual tone multifrequency (DTMF) transmission fault in RFC2833 mode, and the troubleshooting method.

5-10

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Symptoms l

The operator makes dialing test calls with DTMF transmission in RFC2833 mode, and presses number keys on the phone set; however, the peer device cannot detect the related DTMF numbers.

l

The operator makes dialing test calls with DTMF transmission in RFC2833 mode, and presses number keys on the phone set; however, the peer device detects incomplete or extra DTMF numbers.

l

The detecting device is not standard. The peer device must use a DTMF detecting device conforming to international standards.

l

The RFC2833 configuration on the MGW is incorrect.

l

Packet loss occurs on the bearer network, and thus results in RFC2833 packet loss.

l

Connections on the bearer layer fail. Locate the fault according to cases of one-way audio or no audio on the bearer plane.

Causes

Troubleshooting 1.

Check whether the detecting device is standard.

2.

The RFC2833 contains the name and tone modes, and different payload types (PTs) must be set for the two modes. Run LST RFC2833 to check the PTs of the two modes and ensure that the values are different.

3.

Ensure that the PTs in name mode and tone mode on the sending and receiving devices are respectively the same.

5.6.5 DTMF Tone Detection Fault This describes the symptoms and causes of the dual tone multifrequency (DTMF) tone detection fault, and the troubleshooting method.

Symptoms The UMG8900 serves as the DTMF detection device. After the number key on the phone set is pressed, the UMG8900 detects signal error or incomplete signals.

Causes l

The DTMF detection is not configured on the UMG8900.

l

The MGC does not send the dtone event.

l

The line is of poor quality. Usually, the fault occurs on public-shared telephone lines or when the subscriber is far away from the access device.

l

The bearer plane fails.

Troubleshooting 1.

Run LST TCPARA to ensure that the DTMF detection switch is enabled.

2.

Start H.248 message tracing on the MGC and the UMG8900. Check whether the MGC sends the dtone detection event.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-11

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

3.

If incomplete digits are collected, check whether the digitmap sent by the MGC is correct.

5.6.6 Modem/V21/CMCI Tone Detection Fault This describes the symptoms and causes of the modem/V21/CMCI tone detection fault, and the troubleshooting method.

Symptoms The media gateway (MGW) detects no fax/modem/V21/CMCI signal and cannot switch data services.

Causes l

The fax/modem/V21 signal detection is not configured on the MGW.

l

The MGC does not send the dtone event.

l

The line is of poor quality. The fault usually occurs on public-shared telephone lines or when the user is far away from the access device.

l

Connections on the bearer layer fail.

Troubleshooting 1.

Run LST FAXPARA to confirm that the fax/modem detection switch is enabled. Check whether the parameter setting complies with the HUAWEI UMG8900 Universal Media Gateway Configuration Guide Configuring Service Parameters.

2.

Start the H.248 message tracing on the MGC and the UMG8900 to check whether the MGC sends the dtone detection event.

5.6.7 Noise Caused by Silence Compression This describes the symptoms and causes of noise caused by silence compression, and the troubleshooting method.

Symptoms A carrier adopts the D-LINK voice gateway to connect with the public switched telephony network (PSTN) through the UMG8900. The cheep noise appears about every 30 to 40 seconds during calls.

Causes The gateway is a D-LINK gateway far away from the city where the UMG8900 is located. The cheep noise may be caused by the poor network quality, abnormal voice gateway interworking, or the incorrect voice codec configuration.

Troubleshooting

5-12

1.

Check the network quality from the D-LINK voice gateway to the UMG8900. Ensure that the network is of good quality.

2.

Ensure that the silence compression is enabled on the D-LINK voice gateway and the silence compression is configured by default and cannot be removed. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

3.

5 Clearing Service Faults

The silence compression is valid in the G.711 codec but invalid in the G.729 codec. Packet capture shows that the D-LINK voice gateway adopts the G.711 codec. Modify the codec to G.729. The silence compression is automatically invalid, and the fault is cleared. NOTE

The silence compression enabled between media gateways (MGWs) of different vendors usually results in interworking failure. Normally, the silence compression must be disabled.

5.6.8 Poor Voice Quality in Conversation This describes the symptoms and causes of poor voice quality in conversation, and the troubleshooting method.

Symptoms The voice is of poor quality after a call is connected. For instance, noise, bicker, clop, intermittent voice, or echo exists.

Causes l

The codecs on two UMG8900s for the same call are different from each other and inconsistent with that sent by the MGC.

l

The packetization durations of the same codec on two UMG8900s are different.

l

The clock is lost or unstable.

l

Packet loss exists in the bearer network, and the packet loss alarm occurs.

l

The frame error or slip exists on the E32.

l

The TC setting is incorrect.

l

The phone set is faulty.

Troubleshooting 1.

Check the alarm management system. If the packet loss alarm occurs, run DSP VMGWRSC to query the number of online users and check whether the number exceeds the designed 0.7 Erl. Ask the network administrator to check the network management of the bearer network and check whether related alarms occur in the bearer network.

2.

Run DSP CLK to check whether the clock is normal whether if the master clock is the 2Mbit/s clock.

3.

Check whether event alarms about E32 frame error or slip occur. If one or two such alarms occur, you need not clear them. If many such alarms occur and affect the voice quality, see Cases of Signaling Transfer Faults.

4.

Run LST TCPARA to check whether the packetization durations on the two UMG8900s that the call passes through are the same. If not, run SET TCPARA to modify them to the same.

5.

Refer to the methods to locate the one-way audio or no audio fault, and use the loopback to locate the segment where the fault occurs.

6.

Replace the phone set. If the fault is cleared, it indicates that the fault is from the phone set.

5.6.9 Call Disconnection During the Conversation This describes the symptoms and causes of call disconnection during the conversation, and the troubleshooting method. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-13

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Symptoms A call is disconnected during the conversation.

Causes l

The E1 link is faulty.

l

The TDM termination is faulty.

l

The IP termination is faulty.

Troubleshooting 1.

Start the tracing on the interface of this user on the MGC, and determine the cause of call disconnection based on the traced signaling.

2.

If the UMG8900 reports to the MGC through the H.248 link that the call disconnection is caused by the fault of the TDM termination, check the UMG8900 history alarms and determine the E1 fault. For the cause to the E1 fault, see E1 Port Fault and E1 Timeslot Fault.

3.

If the UMG8900 reports to the MGC through the H.248 link that the call disconnection is caused by the fault of the IP termination, check the UMG8900 operation logs and determine whether the bearer relationship is deleted.

5.6.10 High Utilization of TC Resources This describes the symptoms and causes of high utilization of transcoder (TC) resources, and the troubleshooting method.

Symptoms The utilization of TC resources is high.

Causes l

Resource deadlock occurs.

l

The traffic is too heavy.

Troubleshooting 1.

Run DSP CONTMOUT to query sessions that last over a certain duration such as 3600 seconds. If many overlong sessions exist, it indicates that resource deadlock occurs.

2.

You can determine whether a session is deadlocked by checking whether the CIC on the MGC that the TDM termination in the session corresponds to is occupied. If the CIC on the MGC is occupied, it indicates that the session is overlong. If the CIC on the MGC is idle, it indicates that resource deadlock occurs.

3.

Check the traffic measurement and determine whether the traffic is heavy. If yes, observe whether the traffic is heavy for a long time to determine whether capacity expansion is required. If not, contact Huawei Technical Support.

5.6.11 Digit Collecting Failure This describes the symptoms and causes of digit collecting failure, and the troubleshooting method. 5-14

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Symptoms Digit collecting fails.

Causes l

The digitmap on the MGC is configured incorrectly.

l

The phone set is faulty, and the DTMF tone signals exported by the phone set do not conform to the protocol.

l

The media resource parameters on the UMG8900 are set incorrectly.

Troubleshooting 1.

Check whether the digitmap configured on the MGC is correct.

2.

Check whether the phone set is faulty. If yes, replace it and perform test again.

3.

Run LST MRPARA on the UMG8900 to check whether the digitmap timer is set correctly, whether the DTMF detection switch is enabled, and whether the DTMF signal generation and identification parameters are set correctly.

5.6.12 Announcement Playing Failure This describes the symptoms and causes of announcement playing failure, and the troubleshooting method.

Symptoms Announcement playing fails.

Causes l

The tone is set incorrectly on the MGC.

l

The tone file of the UMG8900 does not contain the tone configured on the MGC.

Troubleshooting 1.

Trace H.248 messages and find the identifier of the tone that is not played.

2.

Run LST TONE on the UMG8900 to check whether the tone that is not played exists. l

If not, the tone ID configured on the MGC may be incorrect. Re-configure the tone ID.

l

If yes, record the fault information in detail and contact Huawei Technical Support.

5.6.13 Incorrect Announcement Contents This describes the symptoms and causes of incorrect announcement contents, and the troubleshooting method.

Symptoms The announcement contents are incorrect. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-15

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

Causes l

The tone is set incorrectly on the MGC.

l

The tone file of the UMG8900 does not contain the tone configured on the MGC or contains the incorrect tone.

Troubleshooting 1.

Trace H.248 messages and find the identifier of the tone that is not played.

2.

Check whether the announcement contents configured for the tone are correct on the MGC. If not, re-configure the announcement contents. If yes, record the tone ID in detail and contact Huawei Technical Support.

5.7 Cases of Fax Service Faults This describes the fax service faults in symptoms, causes, and troubleshooting. You can clear fax service faults only when voice calls can be undertaken and the voice is of good quality. If any voice service fault exists, clear the voice fault first. 5.7.1 Fax Failure This describes the symptoms and causes of fax failure, and the troubleshooting method. 5.7.2 Fax Interruption This describes the symptoms and causes of fax interruption, and the troubleshooting method. 5.7.3 Poor Fax Quality This describes the symptoms and causes of poor fax quality, and the troubleshooting method. 5.7.4 Call Failure After the Fax Is Over This describes the symptoms and causes of call failure after the fax is over, and the troubleshooting method.

5.7.1 Fax Failure This describes the symptoms and causes of fax failure, and the troubleshooting method.

Symptoms l

The paper cannot be fed into the sending fax machine or is blocked just after it is fed into the fax machine. After a while, the machine reports fax failure.

l

The receiving fax machine does not respond. After a while, the sending machine reports fax failure.

l

The fax call is disconnected without negotiation between the sending and receiving fax machines.

l

The operation on the fax machine is incorrect. Both fax machines try to send or receive fax, or Start on one fax machine is not pressed.

l

The line on the TDM side is of poor quality, or the system clock does not lock the connected switch when the UMG8900 serves as a TG.

Causes

5-16

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

l

The IP network is of poor quality. The packet loss rate and network jitter exceed the preset range.

l

After the fax transmission starts, run DSP OLUSR to check the status of the subscriber port. The result shows that the subscriber port is not switched to the fax status.

l

Calls cannot be established due to faults on the control plane. See Cases of Signaling Transfer Faults.

Troubleshooting 1.

Fax a file through the PSTN, rather than the UMG8900. If the fax fails, the fault may be caused by faults in the access network or improper fax operation. If the fax succeeds, the access network is normal and the fax operation is correct. To locate the fault, perform the following steps:

2.

Run DSP CLK to check whether the clock is in the normal state. Check whether alarms about the line quality on the TDM side occur.

3.

Check whether alarms about the IP network quality occur and whether the packet loss rate and network jitter exceed the preset range.

4.

Check the fax configuration.

5.

Trace H.248 messages between the UMG8900 and the MGC and check whether the switching from voice to fax is normal.

5.7.2 Fax Interruption This describes the symptoms and causes of fax interruption, and the troubleshooting method.

Symptoms l

After the paper is fed into the sending fax machine, it is blocked in the half way or at its last part and cannot roll out of the fax machine automatically. After a while, the fax machine reports fax failure.

l

The receiving fax machine does not respond or stops printing the fax in the half way. After a while, the sending fax machine reports fax failure.

l

The line on the TDM side is of poor quality, or the system clock does not lock the connected switch when the UMG8900 serves as a TG.

l

The IP network is of poor quality. The packet loss rate and network jitter exceed the preset range.

l

After the fax transmission starts, DSP OLUSR is run to check the status of the subscriber port. The result shows that the subscriber port is not switched to the fax status.

Causes

Troubleshooting 1.

Run DSP CLK to check whether the clock is in the normal state. Check whether alarms about the line quality on the TDM side occur.

2.

Check whether alarms about the IP network quality occur and whether the packet loss rate and network jitter exceed the preset range.

3.

Check the fax configuration.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-17

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

4.

Trace H.248 messages between the UMG8900 and the MGC and check whether the switching from voice to fax is normal.

5.

If the fax is in T.38 mode, run SET FAXPARA to reduce T38 Max transmit speed (bps) to a proper value.

5.7.3 Poor Fax Quality This describes the symptoms and causes of poor fax quality, and the troubleshooting method.

Symptoms l

The fax information printed by the receiving fax machine is incomplete, and the sending fax machine reports fax failure after the transmission.

l

The fax information printed by the receiving fax machine is unclear, but the sending fax machine reports fax success after the transmission.

l

The line on the TDM side is of poor quality, or the system clock does not lock the connected switch when the UMG8900 serves as a TG.

l

The IP network is of poor quality. The packet loss rate and network jitter exceed the preset range.

l

After the fax transmission starts, DSP OLUSR is run to check the status of the subscriber port. The result shows that the subscriber port is not switched to the fax status.

l

Unclear fax information printed is caused by the low scan resolution and print precision configured on the fax machine.

Causes

Troubleshooting 1.

Run DSP CLK to check whether the clock is in the normal state. Check whether alarms about the line quality on the TDM side occur.

2.

Check whether alarms about the IP network quality occur and whether the packet loss rate and network jitter exceed the preset range.

3.

Check the fax configuration. For details, refer to deployment related manuals.

4.

Trace H.248 messages between the UMG8900 and the MGC and check whether the switching from voice to fax is normal.

5.

If the fax is in T.38 mode, run SET FAXPARA to reduce T38 Max transmit speed (bps) to a proper value.

6.

For unclear fax information printed, increase the scan resolution and print precision on the fax machine.

5.7.4 Call Failure After the Fax Is Over This describes the symptoms and causes of call failure after the fax is over, and the troubleshooting method.

Symptoms l

5-18

The fax machine hangs up automatically after the fax is over. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

l

The fax machine does not hang up after the fax is over, but the voice from the peer end cannot be heard.

l

The configuration on the fax machine is improper, or the fax machine does not support the subsequent call function after the fax is over.

l

After the fax transmission ends, DSP OLUSR is run to check the status of the subscriber port. The result shows that the subscriber port is not switched back to the voice status.

Causes

Troubleshooting 1.

Modify configuration on the fax machine, or replace the machine.

2.

Trace H.248 messages between the UMG8900 and the MGC and check whether the switching from fax to voice is normal.

5.8 Cases of Data Service Faults This describes the dial-up access service faults in symptoms, causes, and troubleshooting. You can clear data service faults only when voice calls can be undertaken normally and the voice is of good quality. If any voice related fault occurs, clear the voice related fault first. 5.8.1 Dial-Up Access Failure Through a Modem This describes the symptoms and causes of dial-up access failure through a modem, and the troubleshooting method. 5.8.2 Low Negotiation Rate of a Modem This describes the symptoms and causes of low negotiation rate of a modem, and the troubleshooting method. 5.8.3 Poor Transmission Quality of a Modem This describes the symptoms and causes of poor transmission quality of a modem, and the troubleshooting method.

5.8.1 Dial-Up Access Failure Through a Modem This describes the symptoms and causes of dial-up access failure through a modem, and the troubleshooting method.

Symptoms The dial-up access through a modem fails. The connection failure is displayed in the prompt box.

Causes l

The dial-up access configuration on the access server or the subscriber side is improper.

l

The line on the TDM side is of poor quality, or the system clock does not lock the connected switch when the UMG8900 serves as a TG.

l

The IP network is of poor quality. The packet loss rate and network jitter exceed the preset range.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-19

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults l

After the dialing starts, DSP OLUSR is run to check the status of the subscriber port. The result shows that the subscriber port is not switched to the data status.

l

The G.711 bypass redundant mode is used, but the peer MGW does not support the mode, or the PT settings on both MGWs are inconsistent.

Troubleshooting 1.

Ensure that the dial-up access configuration on the access server or the subscriber side is correct. It is recommended to verify dial-up access in case that the fax signals do not pass the MGW.

2.

Run DSP CLK to check whether the clock is in the normal state. Check whether alarms about the line quality on the TDM side occur.

3.

Check whether alarms about the IP network quality occur and whether the packet loss rate and network jitter exceed the preset range.

4.

Check the configuration related to data services.

5.

Run SET TCPARA. Disable the G.711 bypass redundant if the peer MGW does not support it. If the PTs on both MGWs are inconsistent, set G711PT to the same.

6.

Trace H.248 messages between the UMG8900 and the MGC and check whether the switching from voice to data is normal.

5.8.2 Low Negotiation Rate of a Modem This describes the symptoms and causes of low negotiation rate of a modem, and the troubleshooting method.

Symptoms The dial-up access through a modem succeeds, but the prompt box indicates a low connection rate.

Causes l

The dial-up access configuration on the access server or the subscriber side is improper.

l

The line on the TDM side is of poor quality, or the system clock does not lock the connected switch when the UMG8900 serves as a TG.

l

The IP network is of poor quality. The packet loss rate and network jitter exceed the preset range.

l

The configuration related to data services is improper.

Troubleshooting

5-20

1.

Ensure that the dial-up access configuration on the access server or the subscriber side is correct. It is recommended to verify dial-up access and high negotiation rate in case that the fax signals do not pass the MGW.

2.

Run DSP CLK to check whether the clock is in the normal state. Check whether alarms about the line quality on the TDM side occur.

3.

Check whether alarms about the IP network quality occur and whether the packet loss rate and network jitter exceed the preset range.

4.

Run MOD CNACLD on the MGC to set Service category to Internet access code. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

5 Clearing Service Faults

5.

Check whether the configuration related to data services is correct. For details, refer to deployment related manuals.

6.

If packet loss occurs on the IP network and both MGWs support the G.711 bypass redundant, run SET TCPARA to set G.711 bypass redundant to Enable.

5.8.3 Poor Transmission Quality of a Modem This describes the symptoms and causes of poor transmission quality of a modem, and the troubleshooting method.

Symptoms l

The dial-up access through a modem succeeds. The negotiation rate is normal, but call drop often occurs.

l

The dial-up access through a modem succeeds. The negotiation rate is normal, but the download rate is low.

l

The line on the TDM side is of poor quality, or the system clock does not lock the connected switch when the UMG8900 serves as a TG.

l

The IP network is of poor quality. The packet loss rate and network jitter exceed the preset range.

Causes

Troubleshooting 1.

Run DSP CLK to check whether the clock is in the normal state. Check whether alarms about the line quality on the TDM side occur.

2.

Check whether alarms about the IP network quality occur and whether the packet loss rate and network jitter exceed the preset range.

3.

If packet loss occurs on the IP network and both MGWs support the G.711 bypass redundant, run SET TCPARA to set G.711 bypass redundant to Enable.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

5-21

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6

6 Clearing UA Module Faults

Clearing UA Module Faults

About This Chapter This describes the methods to clear faults related to the user access (UA) frame in access gateway (AG) networking applications. 6.1 Fault Symptoms and Causes This describes the symptoms and causes of user access (UA) module faults. 6.2 Clearing UA Frame Faults This describes the methods to clear user access (UA) frame faults. 6.3 Clearing ASL Faults This describes the methods to clear ASL faults. 6.4 Clearing DSL Faults This describes the methods to clear DSL faults. 6.5 Cases of UA Module Faults This describes the user access (UA) module faults in symptoms, causes, and troubleshooting.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

6-1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

6.1 Fault Symptoms and Causes This describes the symptoms and causes of user access (UA) module faults.

Symptoms of UA Module Faults Table 6-1 Common symptoms of UA module faults Classification

Symptom

UA frame fault

Failure of the main control board and service boards in a UA frame

ASL fault

No feed on a phone set Abnormal ringing

DSL fault

Difficult NT1 activation

Causes of UA Module Faults Table 6-2 Common causes of UA module faults Classification

Cause

UA frame fault

Failure of the main control board in a UA frame

ASL fault

Fault of the subscriber circuit on the ASL Fault of the phone set

DSL fault

NT1 fault

6.2 Clearing UA Frame Faults This describes the methods to clear user access (UA) frame faults.

Procedure Step 1 Run LST UABRD to check whether the RSP is faulty. If yes, reset the RSP. If the RSP is still in the faulty state after restart, replace the RSP. Step 2 Run LST UACFG to check the data configuration. If the data configuration is incorrect, run RMV UACFG to delete the configuration, and then run ADD UACFG to add the configuration. Step 3 Run LST TDMIU to check whether the timeslot is an internal one. If not, run RMV TDMIU to delete the timeslot configuration, and then run ADD TDMIU to add the timeslot as an internal timeslot. 6-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

Step 4 Run DSP E1PORT to check the status of the E1 port connecting the RSP frame. Step 5 Run DSP E1LOP to check whether the E1 line is looped. If yes, run LOP E1 to cancel the loop. ----End

6.3 Clearing ASL Faults This describes the methods to clear ASL faults.

Procedure Step 1 Contact the maintenance personnel of the media gateway controller (MGC) to check whether the subscriber data on the MGC is correct. Step 2 Run LST UABRD to check whether the configurations of the ASL and the A32 are correct. If not, run RMV UABRD to delete the configurations, and then run ADD UABRD to add the correct configurations. Step 3 Check whether the ASL runs properly through the device panel. Step 4 Run TST POTSLINE to check the internal line and the external line. Step 5 Check the phone set by replacing the phone set with a normal one and making the dialing test. Step 6 Check whether the subscriber board is faulty. ----End

6.4 Clearing DSL Faults This describes the methods to clear DSL faults.

Procedure Step 1 Contact the maintenance personnel of the media gateway controller (MGC) to check whether the subscriber data on the MGC is correct. Step 2 Run TST ISDNLINE to check the internal line and the external line. Step 3 Run DSP CLK to check the clock of the UMG8900. If the clock is abnormal, see Clearing Clock System Faults. Step 4 Check whether the NT1 requires remote supply. ----End

6.5 Cases of UA Module Faults This describes the user access (UA) module faults in symptoms, causes, and troubleshooting. 6.5.1 No Feed on a Phone Set This describes the symptoms and causes of no feed on a phone set, and the troubleshooting method. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

6-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

6.5.2 Abnormal Ringing This describes the symptoms and causes of abnormal ringing, and the troubleshooting method. 6.5.3 Subscribers Being Automatically Offline After Over Ten Seconds Online by Dial-Up Access This describes the symptoms and causes of subscribers being automatically offline after over ten seconds online by dial-up access, and the troubleshooting method. 6.5.4 CID Failure of Subscribers Connected Through the UA Frame This describes the symptoms and causes of caller ID display (CID) failure of subscribers connected through the user access (UA) frame, and the troubleshooting method. 6.5.5 CID Failure of V5 Onhook Subscribers This describes the symptoms and causes of caller ID display (CID) failure of V5 onhook subscribers, and the troubleshooting method. 6.5.6 CID Failure of Offhook Subscribers This describes the symptoms and causes of caller ID display (CID) failure of offhook subscribers, and the troubleshooting method.

6.5.1 No Feed on a Phone Set This describes the symptoms and causes of no feed on a phone set, and the troubleshooting method.

Symptoms l

After picking up the phone set, the subscriber hears no dialing tone or comfortable noise.

l

The work indicator or the line indicator on the phone set is off.

l

The subscriber loop-line is broken. That is, the subscriber loop is opened and the voltageto-ground of line a or line b of the phone set is 0 V.

l

The subscriber loop-line is short-circuited. The voltage between line a and line b of the phone set is 0 V.

l

The subscriber loop-line is cross-connected, also called mismatched wires. It will make line a and line b of the subscriber line in equipotentiality and cause no feed on the phone set.

l

The subscriber circuit on the ASL fails. For example, lightning strike makes the fuse in a subscriber frame burned and thus causes no feed on the phone set.

l

The phone set is faulty. For example, the rectification circuit of the phone set fails and thus causes no feed on the phone set.

Causes

Troubleshooting 1.

Check whether no feed on the phone set is caused by short circuit or line disconnection. Make a loop-line test on the related subscriber port to check the fault status, including loopline self-crossed, loop-line crossed with other lines, loop-line touching power lines, loopline grounding, and loop-line broken. Help in the test system provides detailed description for different faults. You can check the status of the subscriber port to quickly determine whether the subscriber loop-line is short-circuited. If the subscriber port is in the locked state, the short circuit

6-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

occurs. Call this subscriber and check whether you can hear the ring back tone. If yes, short circuit of the loop-line can be excluded. 2.

Check whether the subscriber port on the ASL is faulty. Make a circuit test on the related subscriber port. If no feed exists or the feed voltage is very low, the subscriber port is faulty. Connect the subscriber to another port or replace the ASL.

3.

Check whether the loop-line fails or the circuit fails. Isolate the subscriber loop-line on the cable distribution frame and test subscriber line a and subscriber line b with a test phone set or a multimeter. If no dialing tone is heard or the voltage is –48 V, the circuit is normal. Otherwise, check the ASL and the subscriber lines. For example, replace the ASL and test the conductivity of the subscriber lines with a multimeter.

4.

Check whether crossed pair of wires exists. Crossed pair of wires results in no feed on a phone set, and thus line a and line b are equipotential. Therefore, after excluding other possible causes, test the potentials to ground of line a and line b to determine whether crossed pair of wires exists. If the potential to ground of line a is equal to that of line b and is not zero, line a and line b are probably cross connected.

5.

Check whether the phone set is faulty. The fault of the phone set often results in no feed. Generally, at the beginning or the end of troubleshooting, you can replace the phone set or test the voltages of line a and line b at the subscriber end with a multimeter to check whether the phone set is faulty. The subscriber loop-line fault and the ASL fault are the major causes. Therefore, you must test subscriber lines and the ASL periodically to know the running parameters of subscriber lines and the running status of the ASL. This helps to prevent such faults and quickly clear faults.

6.5.2 Abnormal Ringing This describes the symptoms and causes of abnormal ringing, and the troubleshooting method.

Symptoms l

The phone set does not ring. That is, no ringing current exists on the subscriber loop. For an outline line call, the caller hears the ring back tone, and the callee hears no ringing tone but can pick up the phone and answer the call.

l

False ringing, also called self ringing, occurs. The phone set rings when no outside line call is made.

l

The ringing tone does not stop after the callee picks up the phone. For an outline line call, the caller hears the ring back tone and the called phone rings. The switch still sends the ringing current to the callee's phone after the callee picks up the phone. Therefore, the call cannot be set up.

l

The PWX is faulty. No ringing current is exported. No ringing current is available in the subscriber frame. Therefore, all the phone sets connected to the frame do not ring.

l

The subscriber circuit of the ASL is faulty. The ringing current cannot be exported. Therefore, the phone sets connected to the circuit do not ring.

l

Subscribers use new services improperly. The callee does not cancel the CFU service in time after setting it. Thus, all the outside line calls are transferred and the callee's phone does not ring.

l

The ringing circuit of the phone set is faulty, and thus the phone set does not ring.

Causes

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

6-5

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

Troubleshooting 1.

Check whether the PWX is faulty. The PWX fault often results in no ringing of all the phone sets connected to the frame. The fault belongs to the global subscriber fault. Therefore, maintenance personnel must pay attention to the fault complaints from subscribers. If the phone sets of many subscribers do not ring at the same time, check the PWX. One easy way is to check the panel indicator. If the VA0 indicator is off, it indicates that the PWX exports no ringing current. In this case, check whether the power supply switch is on or just replace the PWX. Normally, two PWXs are configured in each subscriber frame to supply power. If the frame exports no ringing current, it indicates that both PWXs are faulty.

2.

Check whether the subscriber port on the ASL is faulty. Test the related subscriber port. If the ringing function is abnormal, replace the subscriber port or the ASL. If the voltage of the ringing current is much lower than 75 V, such as 20 V, check the PWX and the ASL or just replace the PWX or the ASL.

3.

Check the new service setting of the subscriber on the switch. If the CFU service is provided, cancel the setting.

4.

Check whether the subscriber phone set is faulty. Connect a test phone set to line a and line b on the cable distribution frame and make a call to the test phone set. If the phone set rings, it indicates that the subscriber phone set is faulty. Use another phone set to make the test. If the UMG8900 works properly and the fault disappears, it indicates that the subscriber phone set is faulty. Replace the subscriber phone set.

6.5.3 Subscribers Being Automatically Offline After Over Ten Seconds Online by Dial-Up Access This describes the symptoms and causes of subscribers being automatically offline after over ten seconds online by dial-up access, and the troubleshooting method.

Symptoms The C&C08 and the UMG8900 are adopted for networking at an office. The user access (UA) subscribers are connected to the UMG8900, and voice calls can be connected; however, subscribers are automatically offline after being online for over 10 seconds through dial-up access.

Causes l

The basic data configuration is correct because voice calls can be connected and subscribers can access the network in dial-up mode.

l

Dial-up access is a data service. Data services require better line clock quality than voice services. If voice calls can be connected but dial-up access is abnormal, the clock may be faulty.

Troubleshooting 1.

Run DSP CLK to check the clock status. The clock is in free running mode. The following is displayed: Clock particular status: Phase locked Status = Freely running mode

6-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

Oscillator Status = Heating end Master source = Line clock 1 Select source considering SSM = YES Master source in manual mode = Line clock 1 Clock grade = Grade two Slave clock locked status = In phase Work mode = auto mode

2.

Run DSP SLIP and find that the slip is generated about every 20 seconds. This affects common voice calls not much. As the dial-up access data service requires highly on the line quality, if the PPP ECHO packet detecting line is abnormal after a subscriber accesses the network in dial-up mode, the connection must be released. The clock anomaly is caused by the slips generated when the UMG8900 interconnects with the C&C08. Therefore, the slips must be removed.

3.

As the preceding steps indicate, the UMG8900 cannot trace the clock maybe because the C&C08 clock is abnormal. Use the C&C08 to lock the clock of the UMG8900, take the clock of the UMG8900 as reference, and ensure consistency of the clocks of the C&C08 and the UMG8900. This step must be performed on the C&C08. NOTE

l

Run DSP CLK to check whether the reference source of line clock 1 is normal. If yes, it does not indicate that the upper-level clock source is normal but only indicates that clock signals exist. If the clock cannot be locked, reduce the clock grade of the UMG8900 to grade 3.

l

Normally, the phase locked status changes from Fast tracking to Locked, and then the UMG8900 can lock the upper-level clock. If the traced signals are unstable temporarily, the phase locked status changes to Holdover. If the traced signals are interrupted for a long time, the phase locked status changes to Freely running.

6.5.4 CID Failure of Subscribers Connected Through the UA Frame This describes the symptoms and causes of caller ID display (CID) failure of subscribers connected through the user access (UA) frame, and the troubleshooting method.

Symptoms l

The caller ID is not displayed for the RSP on-hook subscriber.

l

E or Error, rather than the caller ID, is displayed for the RSP on-hook subscriber.

l

The CLIP service for the subscriber number is not set on the MGC.

l

The subscriber board does not support FSK.

l

The CID message sent by the MGC is in the incorrect format.

l

The line is of poor quality, and the FSK signal detection of the phone set fails.

l

The phone set does not support the FSK signal detection and standards, or the phone set is faulty.

Causes

Troubleshooting 1.

Run MOD VSBR on the MGC to add the CLIP service for the subscriber number.

2.

Check the subscriber board type and determine whether this type supports FSK according to the user manual.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

6-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

3.

Start H.248 message tracing on the MGC and the UMG8900. Check whether the CID signal sent by the MGC is in the correct format. If not, Modify the signal format.

4.

You can check whether the line is of good quality through gateway recording. (1) Refer to the HUAWEI UMG8900 Universal Media Gateway Troubleshooting Querying Resources Distributed to the Call Service. Check the VPU where the call is distributed, context ID, related TDM and IP termination information, and allocated TC resources (including DSP chip No. and channel No.). (2) Run vpu np dsprecord chip No. channel No. the number of recorded data packets rxpcm recording command of the UMG8900 on the debug tool or serial port of the VPU. The recording data is recorded on the OMU. (3) Start the FTP service on the UMG8900 host, and log in to the OMU through FTP. Run get rxpcm.bin to download rxpcm.bin to the UMG8900 host, and use cooledit to analyze the file. If the recorded FSK signals change greatly from the original signals, it indicates that the line is of poor quality.

5.

Replace the phone set.

6.5.5 CID Failure of V5 Onhook Subscribers This describes the symptoms and causes of caller ID display (CID) failure of V5 onhook subscribers, and the troubleshooting method.

Symptoms Caller IDs are not displayed for V5 onhook subscribers.

Causes The V5 ringing tone and the CID signal interval sent by the media gateway controller (MGC) are incorrect.

Troubleshooting 1.

Clear the fault according to CID Failure of Subscribers Connected Through the UA Frame. If the fault persists, the fault is a particular one of V5 onhook subscribers.

2.

Enable V5 signaling tracing and H.248 message tracing on the MGC and the UMG8900. Check the ringing tone signal interval and the CID signal interval sent by the MGC. If the interval is too long or too short, display failure may occur. The correct interval is from 1.5 seconds to 2 seconds.

6.5.6 CID Failure of Offhook Subscribers This describes the symptoms and causes of caller ID display (CID) failure of offhook subscribers, and the troubleshooting method.

Symptoms Caller IDs are not displayed for offhook subscribers.

6-8

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

6 Clearing UA Module Faults

Causes l

One or more required services are not configured correctly on the MGC for the subscriber number. Such services include the CW service, the CID service, and the CID CW service.

l

The phone set does not support CID II.

l

The signals sent by the MGC are incorrect. Both CW signal and DWA signal are sent.

Troubleshooting 1.

Clear the fault according to CID Failure of Subscribers Connected Through the UA Frame. If the fault persists, the fault is a particular one of offhook subscribers.

2.

Run MOD VSBR on the MGC to add the CW, CID, and CID CW services for the subscriber number.

3.

Refer to the phone set instruction to check whether the phone set supports CID II. If not, replace the phone set.

4.

Enable H.248 message tracing on the MGC and the UMG8900. Check whether the MGC sends the CW signal and the DWA signal at the same time. Normally, the MGC sends only the DWA signal.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

6-9

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7

Log Description

About This Chapter The part describes the composition and basic implementation principles of the log system of the UMG8900, and classification, formats, and meanings of logs. 7.1 Log Concepts and Operations This describes log concepts and operations. 7.2 Call Log This describes the formats and related information of call logs. 7.3 Running Log This describes the formats and related information of running logs. 7.4 Operation Log This describes the formats and related information of operation logs.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7.1 Log Concepts and Operations This describes log concepts and operations. 7.1.1 Basic Principles This describes basic principles of logs. 7.1.2 Log Category This describes the log category. 7.1.3 Log Level This describes the log level. 7.1.4 Report Mechanism This describes the report mechanism of logs. 7.1.5 Manually Exporting Logs This describes the procedure for manually exporting logs. 7.1.6 Automatically Exporting Logs This describes the procedure for configuring the UMG8900 so that it can automatically export logs.

7.1.1 Basic Principles This describes basic principles of logs. Lots of log information is generated during the running of the UMG8900. Each service board invokes the log management interface of the front administration module (FAM), and reports the recorded log information to the log management module in the back administration module (BAM). Then, the log management module invokes the data file management module to save logs as data files. You can check log information through the local maintenance terminal (LMT). By checking logs, you can know the running status of the UMG8900, find faults in advance, and thus avoid faults of the UMG8900. Figure 7-1 shows the basic composition of the log system. Figure 7-1 Basic composition of the log system Command string Log management module in the BAM

Command line module

Log query results/ operation logs

Other service modules

Log messages

Contents of log files Generated logs

Data file management module

Log management interface of the FAM

At present, the maximum log storage capacity of the OMU is as follows: l

7-2

Call log: 10 files, with the maximum number of records in each file as 20,000. Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

l

Running log: 10 files, with the maximum number of records in each file as 20,000.

l

Operation log: 366 files, with the maximum number of records in each file as 20,000.

7.1.2 Log Category This describes the log category.

Call Log Call logs are generated for all calls, whether they are accomplished or failed, such as resource application failure and abnormal call disconnection.

Running Log Running logs record software running information, including power-on/off, reset, and switchover of boards.

Operation Log Operation logs record operations of operators, including the user login, logout, and operations on the UMG8900. The recorded contents consist of date, time, user name, user ID, IP address of the operation terminal, operation mode, connection mode of the client, executed commands, return codes of commands, and operation results.

7.1.3 Log Level This describes the log level. Logs are classified into eight levels. The UMG8900 returns the serial No. corresponding to the log level when reporting the log. You cannot set the mapping between the serial No. and the log level. Table 7-1 lists the mapping between the log level and the serial No. Table 7-1 Mapping between the log level and the serial No.

Issue 02 (2009-01-09)

Serial No.

Log Level

0

Emergency

1

Alert

2

Critical

3

Error

4

Warning

5

Notice

6

Informational

7

Debug

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Emergency System is unusable.

Alert Action must be taken immediately.

Critical Critical conditions.

Error Error conditions.

Warning Warning conditions.

Notice Normal but significant condition.

Informational Informational messages.

Debug Debug-level messages.

7.1.4 Report Mechanism This describes the report mechanism of logs. Logs of the UMG8900 are processed by the log management module of the OMU, and then recorded to data files by the data file management module. You can obtain log information through the local maintenance terminal (LMT). You can run LST LOG to check log information. You can also check log information based on multiple conditions, such as setting the start time and end time and specifying the subscriber and the IP address of the terminal in use. To export logs, run EXP LOG. To obtain system log information from the LMT, run LST SYSLOG.

7.1.5 Manually Exporting Logs This describes the procedure for manually exporting logs.

Context The IP address of the OMU must be 10.110.118.89, the IP address of the export server must be 10.110.118.33, the FTP user name and password must be ftpuser, and the logs must be exported to c:\log on the server. 7-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

NOTE

This is just an example, the OMU IP address is not a fixed IP.

Procedure Step 1 Log in to the UMG8900 local maintenance terminal (LMT). Run ping to determine that the network communication between the OMU network interface and the dump server is normal. The command is PING: BT=OMU, BN=0, IP="10.110.118.33";. If the ping operation succeeds, the network communication is normal. Step 2 Run MOD MFTP to modify the information of the server used for manually dumping files. The command is MOD MFTP: SNM="logserver", SIP="10.110.118.33", UNM="ftpuser", PWD="*******", DIR="c:\log\";. Step 3 Start the FTP server, and set the user name and the password to ftpuser and the work directory to c:\log. Refer to Figure 7-2. Figure 7-2 Setting the FTP Server

Step 4 Export the operation logs to the server. The command is EXP LOG: LTP=OPER;. Then, all the operation logs of the latest 30 days are stored in c:\log. NOTE

Operation logs of the latest 30 days only can be exported, but all the logs of other types can be exported.

----End

7.1.6 Automatically Exporting Logs This describes the procedure for configuring the UMG8900 so that it can automatically export logs.

Procedure Step 1 Log in to the UMG8900 LMT. Run ping to determine that the network communication between the OMU network interface and the dump server is normal. The command is PING: BT=OMU, BN=0, IP="10.110.118.33";. If the ping operation succeeds, the network communication is normal. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-5

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Step 2 Run MOD AFTP to configure the automatic dump server. The command is MOD AFTP: SIP="10.110.118.33", UNM="ftpuser", PWD="*******", DIR="c:\log\", FT= MALM-1&MEVT-1&PERF-1&OLOG-1&RUN-1&CALL-1;. Step 3 Start the FTP server, and set the user name and the password to ftpuser and the work directory to c:\log. Refer to Figure 7-3. Figure 7-3 Setting the FTP Server

After you finish the preceding configuration, the UMG8900 automatically dumps the operation logs, security logs, running logs, call logs, and test logs to c:\log on the server at 00:20 every day. ----End

7.2 Call Log This describes the formats and related information of call logs. 7.2.1 Log Format This describes the formats of call logs. 7.2.2 Explanations and Causes of TDM Service Error Codes This describes explanations and causes of time division multiplexing (TDM) service error codes. 7.2.3 Explanations and Causes of Service Resource Error Codes This describes explanations and causes of service resource error codes. 7.2.4 Explanations and Causes of R2 Signaling Error Codes This describes explanations and causes of R2 signaling error codes. 7.2.5 Explanations and Causes of MPTY Error Codes This describes explanations and causes of multiparty (MPTY) error codes. 7.2.6 Explanations and Causes of IP Service Error Codes This describes explanations and causes of Internet Protocol (IP) service error codes. 7.2.7 Common Call Logs and Meanings This describes common call logs and their meanings.

7.2.1 Log Format This describes the formats of call logs. 7-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Call Log Type 1 Run LST LOG: LTP=CALL; to check call logs. The result is as follows: 0 9 Front VPU 2005-03-26 14:28:44 125 3 Calllog:ctxID: 0x2000011, Err:Topo modify failed!, MsgType:CHANGE_TOPO_REQ,IPB_Topo_Modify() return 28576160.

The first line records the basic information of the log report unit. The following table describes the basic meaning of each field. Frame No.

Slot No.

Board Position

Board Type

Record Time

Module No.

Level

0

9

Front

VPU

2005-03-2 6 14:28:44

125

3

Calllog: at the beginning of the second line is the call log flag. ctxID indicates the session ID; Err indicates the error type; MsgType indicates the message type, that is, the error occurs in what type of message; the remaining is additional information.

Call Log Type 2 Call logs of the CMU contain only call loss logs, which are used to analyze and locate faults occurring on the gateway control plane. You can determine the context with call loss and the cause to call loss by checking call logs. Based on causes to call loss, the format of call loss logs can be classified into the following: l

If call loss occurs because the service board responds to the failure acknowledgement, the format of the call loss log is as follows: 1 3 Front CMU 2005-03-09 15:35:13 52 3 Calllog: 0 1C7145 Pid49 Cmd1 T3000025d S7 SC35 SP57 RC35 RP52 M118(MTNU_CONNECT_RESP) E37 tp_intr843

The first line records the basic information of the log report unit. The following table describes the basic meaning of each field. Frame No.

Slot No.

Board Position

Board Type

Record Time

Module No.

Level

1

3

Front

CMU

2005-0309 15:35:13

52

3

Calllog: at the beginning of the second line is the call log flag. The remaining is the content of the running log. Table 7-2 describes these fields. Table 7-2 Calllog description

Issue 02 (2009-01-09)

String

Description

Calllog:

Call log flag Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

String

Description

0

VMGW ID

1

Session type. The values are: 1: Specified context 2: NULL context 3: ALL context

C7145

C indicates the context with call loss. The number 7145 indicates the context ID.

Pid49

Pid indicates the module, and 49 specifies the internal module ID of the UMG8900.

Cmd1

Cmd indicates the trigger command for call loss, and 1 specifies the command type. The common values are as follows: 1: ADD 2: MOVE 3: MODIFY 4: SUBTRACT 5: AUDIT_VALUE 6: AUDIT_CAPABILITIES 7: NOTIFY 8: SERVICE_CHANGE

T3000025d

T indicates the termination where call loss occurs. The number indicates the termination ID. Different values of the first byte indicate different types of terminations. 3XXXXXXX indicates the IP termination. 4XXXXXXX indicates the TDM termination. FFFFFFFF indicates an IP termination that is not allocated.

7-8

S7

S indicates the internal state of the termination, and 7 indicates the state value. S7 is for R&D internal use only.

SC35

SC indicates the board from which the internal message causing call loss is sent. The number 35 specifies the CPU ID of the board.

SP57

SP indicates the module from which the internal message causing call loss is sent. The number 57 specifies the module ID. For module values, see the contents provided later.

RC35

RC indicates the board to which the internal message causing call loss is sent. The number 35 specifies the CPU ID of the board.

RP52

RP indicates the module to which the internal message causing call loss is sent. The number 52 specifies the module ID.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

l

7 Log Description

String

Description

M118 (MTNU_CO NNECT_RE SP)

M indicates the flag of the internal message causing call loss. The number 118 specifies the type of the internal message. MTNU_CONNECT_RESP is a message name for R&D internal use only.

E37

E indicates the error code flag of the internal message causing call loss. The number 37 specifies the value of the error code. The value of the error code is determined by each service board. Error codes generated by different boards are different.

tp_intr843

It is used for internal location of the CMU. tp_intr is the name of the development code file, and 843 is the line number.

If call loss occurs because of response timeout of the service board, the format of the call loss log is as follows: 1 3 Front CMU 2005-03-09 15:35:13 52 2C278 Pid51 Cmd135 T40800ab7 S40 SC60 SP57 RC60 RP51 M180 (MTNU_ALLOC_RSP_SLOT_REQ-T) E0 tdm_intr13648

3 Calllog: 0

For meanings of the fields, refer to Table 7-2. The following table describes the meanings of special fields.

l

String

Description

E0

E indicates the error code flag of the internal message causing call loss. The number 0 indicates that this byte is reserved and meaningless.

If call loss occurs because no resource board is available, the format of the call loss log is as follows: 1 3 Front CMU 2005-03-09 15:35:13 1C5160 Pid49 Cmd1 Tffffffff S1 tp_ipc5278

52

3 Calllog: 0

For meanings of the fields, refer to Table 7-2. The following table describes the meanings of special fields.

l

String

Description

Tffffffff

T indicates the TID of the current termination. If the value is all of f, it indicates that no TID is allocated.

If call loss occurs because of License restriction, the format of the call loss log is as follows: 1 3 Front CMU 2005-03-09 15:35:13 52 1C134 Pid50 Cmd1 T40800811 S4 TDM TERM not licensed tp_ipc5278

3 Calllog: 0

For meanings of the fields, refer to Table 7-2. The following table describes the meanings of special fields.

Issue 02 (2009-01-09)

String

Description

TDM TERM not licensed

It is a detailed information string, indicating what resource is not authorized.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-9

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Call loss information of the CMU is described as follows: –

If this type of call loss occurs, related R&D personnel must analyze the reason for response to error acknowledgement according to the message type (M) and the error code (E).



If this type of call loss occurs, related R&D personnel must analyze the reason for response timeout according to the message type (M).



If this type of call loss occurs, related R&D personnel must analyze which type of resource board is not configured or whether the resource board is configured but the CPU is overloaded.



If this type of call loss occurs, related R&D personnel must check whether the License items are completely configured or authorized according to the lack resource type.

Call Log Type 3 The call logs of the SPF are classified into the following types: l

Call loss logs that other boards notifies the SPF 1 14 Front SPF 2005-04-04 15:48:35 115 TID0x40800CE7,SC58,SP51,RC46,RP115,MT190,EC14,spf_asl.c/854

3 Calllog:

The first line records the basic information of the log report unit. The following table describes the basic meaning of each field. Frame No.

Slot No.

Board Position

Board Type

Record Time

Module No.

Level

1

7

Front

SPF

2005-0404 15:48:35

115

3

The basic meaning of each field in the second line is described as follows:

l



Calllog: Call log flag



TID0x40800CE7: TID related to calls



SC58: CPU ID of the message sent



SP51: PID of the message sent



RC46: CPU ID of the message received



RP115: PID of the message received



MT190: Message type



EC14: Error code used to check error cause on the related board according to the type of the board sending the code



spf_asl.c/854: File name and line number of the log

Call logs recorded by the SPF 1 14 Front SPF 2005-04-04 15:48:50 115 3 Calllog: TID0x40800CE7,SC58,SP51,RC46,RP115,MT190,EC2, failed to alloc message,spf_asl.c/854

The first line records the basic information of the log report unit. The following table describes the basic meaning of each field. 7-10

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Frame No.

Slot No.

Board Position

Board Type

Record Time

Module No.

Level

1

7

Front

SPF

2005-0404 15:48:35

115

3

The basic meaning of each field in the second line is described as follows: –

Calllog: Call log flag



SC58: CPU ID of the message sent



SP51: PID of the message sent



RC46: CPU ID of the message received



RP115: PID of the message received



MT190: Message type



EC2: Error code 2



failed to alloc message: Error cause, which is message allocation failure



spf_asl.c/854: File name and line number of the log

Table 7-3 lists the error causes to call logs recorded by the SPF. Table 7-3 Error causes to call logs

Issue 02 (2009-01-09)

Error Code

Description

Possible Cause

1

the para is invalid

The parameter is invalid.

2

failed to alloc message

Allocation of the message fails.

3

the state of UA is abnormal

The state is abnormal.

4

the global is abnormal

The global variable is abnormal.

6

the message is invalid

The message received is abnormal.

7

the timer expire max time

The timeout of the timer exceeds the maximum.

10

this message need send other board

The message should be sent to another SPF.

11

the link is abnormal

The bottom layer link is unavailable.

12

failed to send message

The message fails to be sent.

13

system error

An system error occurs.

15

the board state is error

The board is abnormal.

16

unknown error

An unknown error occurs.

17

not found

Related data does not exist.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-11

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7-12

Error Code

Description

Possible Cause

19

the HW is not existed

No HW is configured for the cascaded RSP.

20

the E1 is not existed

E1 does not exist.

22

the CPUID is error

The CPU ID is incorrect.

23

the CDB operator is error

The CDB operation fails.

24

the call info is not existed

The call information does not exist.

25

failed to alloc memory

Memory allocation fails.

26

the board type is error

The board type is incorrect.

27

failed to get slot from subnode

Obtaining slot No. from the subnode fails.

28

failed to get subnode from slot

Obtaining subnode No. from the slot No. fails.

30

the frame mode is error

The frame type is incorrect.

31

failed to get CPU ID

Obtaining the CPU ID fails.

100

unknown error

An unknown error occurs.

101

the TID is error

The TID is incorrect.

102

The frame does not exist.

the Frame is not existed

103

the board is not existed

The board does not exist.

104

the slot no is error

The slot information is incorrect.

105

the board state is error

The board is faulty.

106

this port is in test

The port is being tested.

107

failed to send message

The message fails to be sent.

108

the message type is error

The message type is incorrect.

109

the IE type is error

The signal type is unknown or not supported.

110

there is no SIG in the message

The message contains no signal.

111

the message is error

The message is incorrect.

112

the SPF board is error

The termination is not processed at the SPF.

113

the CMU board No. is error

The CMU board No. is incorrect.

114

the tid is in SPC

The termination exists in the semipermanent connection table.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Description

Possible Cause

115

the message length is error

The message length is incorrect.

116

the message type is error

The message type is incorrect.

118

the IE para in the message is error

IE parameters in the message are incorrect.

120

the MGC ring is error

The MGC ringing type is incorrect.

121

the busy tone resource is invalid

The busy tone resource is invalid.

122

the E1 group No. is error

The E1 group No. is incorrect.

123

the busy tone hw and timeslot is error

The busy tone and the timeslot are incorrect.

124

the playtone type in ISG is not support

The announcement type is not supported.

125

failed to invoke the L2UA SMI function

Execution of the L2UA SM function fails.

126

failed to invoke the L2UA SUI function

Execution of the L2UA SU function fails.

127

failed to get BRA infor from Physical ID

Obtaining the BRA information from the physical interface ID fails.

128

the hw and timeslot is error

The HW and the timeslot are incorrect.

Call Log Type 4 The following information appears if you check call logs of the service resource board. 3 3 Front VPU 2005-02-27 21:01:52 88 3 Calllog:CP_Sm_Delete1TC1ECPro,L9661,ErrCode=34,CtxId=2147483648,CmuCpuId=0, RscId=ff-ff-ff-06-a0-00-00-06

The basic meaning of each field is described as follows: l

CP_Sm_Delete1TC1ECPro: Name of the function recording call loss

l

L9661: Line number of the code recording call loss

l

ErrCode: Returned error code. For different error codes, the numbers followed are different.

Other contents are not crucial. For details of ErrCode, see Explanations and Causes of TDM Service Error Codes, Explanations and Causes of Service Resource Error Codes, Explanations and Causes of R2 Signaling Error Codes, and Explanations and Causes of MPTY Error Codes.

7.2.2 Explanations and Causes of TDM Service Error Codes This describes explanations and causes of time division multiplexing (TDM) service error codes. Table 7-4 lists the explanations and the possible causes of error codes related to TDM services. Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-13

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Table 7-4 Explanations and possible causes of TDM service error codes Error Code

12

Code Name

Explanation

RET_TDMNOEXI ST_ERR

No TDM terminations configured

An incorrect TID or no TID is configured. After the TID is configured, SAVE CFG is not run and the OMU is not reset.

13

ET_MGWID_FAI LED

VMGW ID error

The VMGW ID in the network connection command sent by the CMU to the TNU is inconsistent with that of the termination. An incorrect VMGW ID is configured for the TID, or the termination configuration on the MGC is incorrect.

14

RET_TCECNOEX IST_ERR

No TC or EC resources

The resource boards such as the VPU are not in position or do not run properly.

18

RET_TDMSTATE ERR_ERR

Termination state fault

The E32/T32 port of the termination or the S2L optical port is abnormal, and related alarms occur.

29

RET_CONTEXTI D_ERR

Context error

The termination contains no context during network connection. The CMU does not update the context in the termination during network connection.

34

ASYNCTONE_C ONNECT_ERR

Asynchronous tones connection failure

Connection of asynchronous tones fails.

36

RET_CONTEXTI D_ABNORMAL_I NCMD

Context rules error

The context in the network connection command is inconsistent with that of the termination.

Semi-permanent connection termination reused failure

A termination of semipermanent connection is configured available on the MGC.

RET_UPDATE_C ONTEXT_SPC_T DM_FAILED 41/42

7-14

Possible Cause

/ RET_OPERATE_ SPC_TDM_FAILE D

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

86

RET_SENDMSG_ FAILED

Sending messages failed during networking connecting

The interface boards are not in position or do not run properly.

87

RET_TIMEOUT_ ERR

Timeout

The response of the interface board or the TNU in the sub frame times out. That may be caused by overload of the interface board such as the VPU, E32, S2L, and S1L.

92

RET_TDMSUSPE ND_ERR

Terminations blocked

Terminations are blocked by BLK TDMTS.

174

RET_OPAALLOC PATH_FAILED

Connecting convergence

Connection convergence occurs.

33

RET_RSP_TID_F AULT_FAILED

UA termination fault

The subscriber board in the UA frame is faulty.

Operation of the MGC to the semipermanent link termination

Operation of the MGC to the semi-permanent link termination

UA frame termination time slot distribution failure

Trunks configured in the UA frame must be expanded, or trunks are faulty.

RET_DOWN_SU B_SPC_TDM_FAI LED

38/41/42

/ RET_UPDATE_C ONTEXT_SPC_T DM_FAILED / RET_OPERATE_ SPC_TDM_FAILE D M_PV8_TS_ALL OCUSR_FAIL

218/219

184

/ M_PV8_TS_ALL OCTRK_FAIL RET_GET_TIDIN DEX_ERR

In multi-frame mode, the TDM Inseparable timeslot cascading between frames is not between the frames configured or the cascading optical fiber is faulty.

7.2.3 Explanations and Causes of Service Resource Error Codes This describes explanations and causes of service resource error codes. The service resource modules of the UMG8900 include the VPU and the ECU. They implement the following functions during service connection: Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-15

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description l

Service distribution

l

Service topology connection

l

Announcement playing and digit collecting

l

R2 signaling processing

l

MPTY service processing

Table 7-5 lists the explanations and possible causes of error codes generated during service distribution. Table 7-5 Explanations and possible causes of error codes generated during service distribution (VPU) Error Code

Code Name

Explanation

Possible Cause

2

SRU_ERR_INPUT_ NULL

The inputted parameter error occurs.

The input message pointer is null.

3

SRU_ERR_OUT_R ANGE

Variables are out of range.

The CCB index is out of range.

4

SRU_ERR_OUT_R ESOURCE

Internal resources are allocated unsuccessfully.

No CCB is idle.

5

SRU_ERR_TIMER _START

The timer startup error occurs.

The operating system fails.

6

SRU_ERR_TIMER _STOP

The timer stopping error occurs.

The operating system fails.

7

SRU_ERR_MEM_ ALLOC

The memory allocation error occurs.

The memory is insufficient.

8

SRU_ERR_MSG_A LLOC

The message distribution error occurs.

The memory is insufficient.

9

SRU_ERR_MSG_S END

The message sending error occurs.

The CPU ID or the PID is incorrect.

10

SRU_ERR_WRON G_MSG

The structure of the message received does not meet requirements.

The message sent by the CMU is incorrect.

11

SRU_ERR_UNKN OWN_MSG

The name of the message received is not supported.

The message sent by the CMU is unknown.

SRU_ERR_WRON G_PARAM

The name of the parameter received is not supported or is incorrect.

Parameters in the message are incorrect.

12

7-16

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

13

SRU_ERR_UNKN OWN_EVENT

Events received are not supported by state machine.

An error occurs when the state machine in the service module is working.

14

SRU_ERR_INTER_ ERROR

The internal module error occurs.

An error occurs when the service module is working.

15

SRU_ERR_UNKN OWN_RSC

IDs of SRU CMU resources are not consistent.

The context IDs sent by the CMU for the same call are inconsistent.

16

SRU_ERR_MSG_T IMEOUT

ACK of service module times out.

Message processing of the service module times out.

17

SRU_ERR_SERVI CE_TYPE

Service resolution fails.

The service type is incorrect.

18

SRU_ERR_WRON G_CTXID

The context error occurs.

The contexts to be updated are inconsistent with the sent contexts.

19

SRU_ERR_CPU_O VERLOAD

The CPU is overloaded.

The CPU is overloaded.

20

SRU_ERR_INVALI D_FLOWID

The flow ID is invalid.

The flow ID contained in the VPUIP message exceeds the maximum value. The NACK message is sent to respond to the VPUIP message.

21

SRU_ERR_RSC_F AULT

The resource fault occurs.

The call type or the flag bit is incorrect.

22

TCU_INNER_ERR ORCODE_FOR_44 9

The error code of the H.248 protocol parameters exists.

The H.248 protocol parameters are incorrect.

Table 7-6 lists the explanations and possible causes of error codes generated during topology connection.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-17

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Table 7-6 Explanations and possible causes of error codes generated during topology connection (VPU) Error Code

Code Name

Explanation

Possible Cause

30

TCU_CAUSE_MS G_FORMAT_ERR

The CMU message format error occurs.

In messages sent by the CMU, IE formats are incorrect or IEs are conflicting.

31

TCU_CAUSE_CCB _NOT_EXIST

The control module of Topo TC does not exist.

The index of the Topo TC control module is incorrect.

32

TCU_CAUSE_RES OURCE_NOT_CO NS

Resources are not consistent.

The CMU and the VPU differently translate TC and EC resources in the current session.

33

IST TCU_CAUSE_NO_ RESOURCE

No session resources are available.

The TC or EC resources on boards are insufficient.

34

TCU_CAUSE_SYS TEM_FAILURE

The system fails.

Internal processing is abnormal. Operations on TC and EC channels fail.

Operation states are not matched.

The operations underway on the boards are inconsistent with the message types sent by the CMU.

35

7-18

TCU_CAUSE_STA TUS_ERR

36

TCU_CAUSE_AEC _UNSUPPORTED

AEC is not supported.

No EC subboard supporting AEC is inserted, but the CMU sends the message for adding and inserting AEC resources.

37

RETCODE_TC_AD D_FAIL

Adding TC fails.

Adding a TC channel fails.

38

RETCODE_TC_DE L_FAIL

Deleting TC fails.

The codec is invalid during channel deletion.

39

RETCODE_TC_AD D_TRANS_CHN_F AIL

Adding a transparent transmission channel fails.

Adding a transparent transmission channel fails.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

Explanation

Possible Cause

40

RETCODE_TC_M OD_DTMF_FAIL

Modifying DTMF fails.

Modifying DTMF fails.

41

RETCODE_TC_M OD_TFO_FAIL

Modifying TFO fails.

Modifying TFO fails.

42

RETCODE_TC_AU DIT_FAX_FAIL

Auditing fax fails.

Auditing fax fails.

43

RETCODE_TC_RA TE_CONTROL_FA IL

Rate control fails.

Driving the state machine fails during rate control.

44

RETCODE_TC_TI ME_ALIGN_FAIL

Time alignment fails.

Driving the state machine fails during time alignment.

Deleting a TC channel to switch to the transparent transmission state fails.

During processing of the DEL NACK event, if the state is TC_SWITCH_TRA NS_DEL_WAIT, the logic service state machine is driven.

Adding a TC channel to switch to the transparent transmission state fails.

During processing of the DEL ACK event, if the state is TC_SWITCH_TRA NS_DEL_WAIT and the processing of the SwitchToG711 deleting TC acknowledgement fails, the logic service state machine is driven.

45

46

Issue 02 (2009-01-09)

7 Log Description

RETCODE_TC_SW ITCH_TRANS_DE L_FAIL

RETCODE_TC_SW ITCH_TRANS_AD D_FAIL

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-19

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

47

7-20

Code Name

RETCODE_TC_SW ITCH_T38FAX_DE L_FAIL

Explanation

Deleting a TC channel to switch to T.38 fax fails.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Possible Cause 1. During processing of the deleting TC negative acknowledgement, if the state is TC_SWITCH_T38F AX_DEL_WAIT, the logic service state machine is driven. 2. For the MSD, during processing of the deleting TC negative acknowledgement, if the state is MSD_TC_SWITCH _T38FAX_DEL_W AIT, the logic service state machine is driven.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

7 Log Description

Explanation

Possible Cause 1. During processing of the deleting TC acknowledgement, if the state is TC_SWITCH_T38F AX_DEL_WAIT and the processing of the SwitchToT38FAX deleting TC acknowledgement fails, the logic service state machine is driven.

48

RETCODE_TC_SW ITCH_T38FAX_AD D_FAIL

Adding a TC channel to switch to T.38 fax fails.

2. During processing of the TC_EVENT_ADD_ T38FAX_NACK event, if the state is TC_SWITCH_T38F AX_ADD_WAIT, the logic service state machine is driven. 3. For the MSD, during the processing of the TC_EVENT_ADD_ NACK event, if the state is MSD_TC_SWITCH _T38FAX_ADD_W AIT, the logic service state machine is driven.

49

50

Issue 02 (2009-01-09)

RETCODE_TC_M OD_CODEC_DEL_ FAIL

RETCODE_TC_M OD_CODEC_ADD _FAIL

Deleting a TC channel to modify codec fails.

During processing of the DEL NACK event, if the state is TC_MOD_CODEC _DEL_WAIT, the logic service state machine is driven.

Adding a TC channel to modify codec fails.

During processing of the DEL ACK event, if the state is TC_MOD_CODEC _DEL_WAIT, the logic service state machine is driven.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-21

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

51

RETCODE_EC_AD D_FAIL

Adding EC fails.

Adding EC fails.

52

RETCODE_EC_DE L_FAIL

Deleting EC fails.

Deleting EC fails.

53

RETCODE_TCEC_ OPERATE_TIMEO UT

TCEC operation times out.

TCEC operation times out.

54

RETCODE_CORE_ FAIL

CORE operation fails.

CORE operation fails.

55

RETCODE_CORE_ OPERATE_TIMEO UT

CORE operation times out.

CORE operation times out.

56

RETCODE_DETA CH_EC_FAIL

Detaching EC fails.

Detaching EC fails.

57

RETCODE_ATTA CH_EC_FAIL

Attaching EC fails.

Attaching EC fails.

58

RETCODE_TS_CO N_FAIL

Timeslot connection fails.

Timeslot connection fails.

Adding T.38 fax fails.

During processing of the TC_EVENT_ADD_ T38FAX_NACK event, if the state is TC_ADD_T38_CH N_WAIT, the service logic state machine is driven.

Mode request fails.

uwTcCBIndex is greater than the maximum value.

Modifying 3267 fails.

During processing of the TC_EVENT_MOD_ 3267_NACK event, the service logic state machine is driven.

59

RETCODE_ADD_T 38FAX_FAIL

60

RETCODE_TC_M ODE_REQ_FAIL

61

7-22

RETCODE_TC_M OD_3267_FAIL

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

7 Log Description

Explanation

Possible Cause When one EC is added, if the EC is VQE and the board does not support VQE, the negative acknowledgement is returned. When two ECs are added, if the EC on the A or B side is VQE and the board does not support VQE, the negative acknowledgement is returned.

62

TCU_CAUSE_VQE _UNSUPPORTED

The subboard does not support VQE.

For MSD, when one TC and one EC are added, if the EC is EEC on the B side and is not optional, the negative acknowledgement is returned; if the EC is VQE or VQE_EEC, if the board does not support VQE, and if EC is not optional, the negative acknowledgement is returned. When one TC and two ECs are added, if the EC on the A or B side is VQE and the board does not support VQE, the negative acknowledgement is returned. In the case of CP_Insert1EC_On1 EC, ON1TC, or ON1TC1EC (that is, inserting one EC based on one EC, one TC, or one TC and one EC), if the EC to be inserted is VQE or VQE_EEC and the

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-23

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause board does not support VQE, the negative acknowledgement is returned. When the EC is modified, if the board does not support VQE, the negative acknowledgement is returned

63

64

TCU_CAUSE_PAY LOADTYPE_CON FLICT

RETCODE_TC_M OD_CHN_PARA_F AIL

The payload type conflicts.

Modification on the CHN layer fails.

If any two of the data service PT, PT of DTMF transmitted in naming packet mode by RFC2833, PT transmitted in voice packet mode, and PT in RFC2198 mode are the same, it is regarded that PT conflicts. Switchover between data and voice allow sameness of PTs. During processing of the MOD FPTC NACK event, if the state is TC_MOD_IP_WAI T or TC_MOD_RFCI_W AIT, the service logic state machine is driven. During processing of the TC_EVENT_MOD_ CMR_NACK event, if the state is TC_MOD_CMR_W AIT, the service logic state machine is driven.

Table 7-7 and Table 7-8 list the explanations and possible causes of error codes generated during announcement playing and digit collecting. 7-24

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Table 7-7 Explanations and possible causes of error codes generated during announcement playing and digit collecting (VPU) Error Code

Code Name

Explanation

Possible Cause

70

TCU_CAUSE_NO_ MEMORY

The memory is insufficient.

The system memory is exhausted and the left memory is insufficient so that memory allocation fails.

71

TCU_CAUSE_STA RT_TIMER_FAIL

Timer start fails.

The timer fails to start. During replacement of the played announcement, the PB state of the call is not announcement playing. This is abnormal.

72

TCU_CAUSE_SEN D_HAL_MSG_FAI L

Sending a message to the drive fails.

The PB module fails to send the announcement playing start message or the announcement playing stop message. Modifying the inband/outband DTMF transmission mode fails Modifying TFO parameters fails.

Issue 02 (2009-01-09)

73

TCU_CAUSE_HAL _NACK

Drive processing fails.

After the PB module sends the service request such as the announcement playing start/stop message, the lower layer returns the NACK message.

74

TCU_CAUSE_UNS UPPORTED_TONE _ID

The tone ID is not supported.

This error code is reserved at present.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-25

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

75

TCU_CAUSE_INN ER_TIMER_OUT

Internal processing times out.

The PB module fails to wait for the acknowledgement because of timeout, after sending the announcement playing start/stop message.

76

TCU_CAUSE_UN KNOW_GDM

The global digitmap is unknown.

The global digitmap is invalid.

The ring back tone is not supported.

The play mode of the ring back tone is incorrect, no ring back tone is configured in the ring back tone set, or the sent ring back tone is not supported.

77

TCU_CAUSE_UN KNOW_CTONE

Table 7-8 lists the explanations and possible causes of error codes generated during EC processing. Table 7-8 Explanations and possible causes of error codes generated during EC processing (ECU)

7-26

Error Code

Code Name

Explanation

Possible Cause

1

ECU_CAUSE_MS G_FORMAT_ERR

Message format error

The CMU message format is incorrect.

2

ECU_CAUSE_CC B_NOT_EXIST

No CCB

The CCB has been released when the CMU sends a message to delete, remove, or insert EC.

3

ECU_CAUSE_RES OURCE_NOT_CO NSIST

Resources of ECU are not consistent with that of CMU.

The EC to be inserted already exists.

4

ECU_CAUSE_NO _MEMORY

No memory resources

Memory allocation fails.

5

ECU_CAUSE_NO _RESOURCE

Resources deficiency

No CCB, ECCB, or external timeslot resources are available.

6

ECU_CAUSE_SYS TEM_FAILURE

System failed.

Error occurs to board internal processing.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

7

ECU_CAUSE_ST ART_TIMER_FAI L

Starting timer failed.

Starting the timer fails.

8

ECU_CAUSE_SE ND_HAL_MSG_F AIL

Sending messages to HAL failed.

Sending messages to the HAL fails.

9

ECU_CAUSE_HA L_NACK

HAL processing failed.

HAL processing fails.

10

ECU_CAUSE_UN SUPPORTED_TO NE_ID

Tone ID is not supported.

The tone ID is not supported.

11

ECU_CAUSE_INN ER_TIMER_OUT

Internal processing timed out.

Internal processing times out.

12

ECU_CAUSE_ST ATUS_ERR

CP state error

State of the CP layer is not consistent with that of the CMU.

13

ECU_CAUSE_AE C_UNSUPPORTE D

The daughter board does not support AEC.

The subboard does not support AEC.

14

ECU_CAUSE_CO NTEXTID_ERR

Context error

The context ID in the CMU message is not consistent with the stored one in the board.

15

ECU_CAUSE_CC B_OUT_OF_RAN GE

No CCB

The CCB index in the CMU message is out of range.

16

ECU_CAUSE_VQ E_UNSUPPORTE D

The subboard does not support VQE.

The subboard is of the VQE type.

255

RETCODE_TEST_ CHIP_NOTEXIST

The chip tested by the CMU does not exist.

The chip does not exist.

Table 7-9 lists the explanations and possible causes of error codes generated by the VDD subboard of the VPU.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-27

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Table 7-9 Explanations and possible causes of error codes of the MSD chip (VDD subboard) Error Code

230

231

232

233

234

7-28

Code Name

SRU_ERR_INVALI D_FLOWID

SRU_ERR_INVALI D_FLOWID_REF FLOWID

SRU_ERR_MULTI _FLOW_UNSUPPO RTED

TCU_CAUSE_EEC _WITH_DIR_B_U NSUPPORTED

TCU_CAUSE_MS D_SUBBOARD_N OT_SUPPORT_ER R MSD

Explanation

Possible Cause

The flow ID is invalid.

The flow ID contained in the VPUIP message exceeds the maximum value, and the NACK message is sent to respond to the VPUIP message.

The reference count is invalid.

For SUB IP and DEL TC, if the SUB IP is in the front and the FLOWID reference count is not 2, the reference count error acknowledgement is sent; if DEL TC is in the front and the reference count in SUB IP is 0, the reference count error acknowledgement is sent.

Subflow replication is not supported.

During processing of the msdvpd VPUIP message, ADD IP is sent. If it is sent again, the error code is displayed, because the MSD does not support subflow replication.

The MSD does not support EEC on the B side.

If the EC to be added is EEC, if the direction is to the B side, and if EC is not optional, the negative acknowledgement is returned.

The MSD does not support related processing.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

The MSD does not support adding of one EC. The MSD does not support adding of one TC and two ECs.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

235

236

237

238

239

Issue 02 (2009-01-09)

Code Name

RETCODE_TC_AD D_T38FAX_DEL_F AIL

RETCODE_TC_AD D_T38FAX_ADD_ FAIL

RETCODE_TC_M OD_AUTOT38SWI TCH_FAIL

RETCODE_TC_SW ITCH_T38FAX_M OD_FAIL

RETCODE_TC_SW ITCH_VOIP_DEL_ FAIL

7 Log Description

Explanation

Possible Cause

Deleting a TC channel to add T.38 fax service fails.

For the TC_EVENT_DEL_ NACK event, if the state is MSD_TC_ADD_T3 8FAX_DEL_WAIT, the service logic state machine is driven.

Adding a TC channel to add T.38 fax service fails.

For the TC_EVENT_ADD_ NACK event, if the state is MSD_TC_ADD_T3 8FAX_ADD_WAIT , the service logic state machine is driven.

Modifying automatic T.38 switchover fails.

For the TC_EVENT_MOD_ VOIP_ALL_NACK event, the state is MSD_TC_MOD_A UTOT38SWITCH_ WAIT.

Modifying a TC channel to switch to T.38 fax service fails.

For the TC_EVENT_ADD_ ACK event, if the state is MSD_TC_SWITCH _T38FAX_ADD_W AIT and MSD_CHN_TC_Sw itchToT38Fax_Add AckPro processing fails, the service logic state machine is driven.

Deleting a TC channel to switch to VoIP service fails.

For the TC_EVENT_DEL_ NACK event, if the state is MSD_TC_SWITCH _VOIP_DEL_WAIT , the service logic state machine is driven.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-29

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause For the TC_EVENT_DEL_ NACK event, if the state is MSD_TC_SWITCH _VOIP_ADD_WAI T, the service logic state machine is driven.

240

241

RETCODE_TC_SW ITCH_VOIP_ADD_ FAIL

RETCODE_TC_SW ITCH_VOIP_MOD _FAIL

Adding a TC channel to switch to VoIP service fails.

Modifying a TC channel to switch to VoIP service fails.

For the TC_EVENT_DEL_ ACK event, if the state is MSD_TC_SWITCH _VOIP_DEL_WAIT and processing of deleting TC acknowledgement fails, the service logic state machine is driven. For the TC_EVENT_ADD_ ACK event, if the state is MSD_TC_SWITCH _VOIP_ADD_WAI T and processing of adding TC acknowledgement fails, the service logic state machine is driven. For the TC_EVENT_MOD_ VOIP_ALL_NACK event, if the state is MSD_TC_SWITCH _VOIP_MOD_WAI T, the service logic state machine is driven.

7-30

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

242

243

244

Issue 02 (2009-01-09)

Code Name

RETCODE_TC_DI SABLE_T38FAX_ DEL_FAIL

RETCODE_TC_DI SABLE_T38FAX_ ADD_FAIL

RETCODE_TC_M OD_T38FAX_ALL _FAIL

7 Log Description

Explanation

Possible Cause

Deleting a TC channel to disable T. 38 fax service fails.

For the TC_EVENT_DEL_ NACK event, if the state is MSD_TC_DISABL E_T38FAX_DEL_ WAIT, the service logic state machine is driven.

Adding a TC channel to disable T.38 fax service fails.

Modifying T.38 FAX ALL fails.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

For the TC_EVENT_DEL_ NACK deletion negative acknowledgement, if the state is MSD_TC_DISABL E_T38FAX_ADD_ WAIT, the service logic state machine is driven. For the TC_EVENT_DEL_ NACK event, if the state is MSD_TC_DISABL E_T38FAX_DEL_ WAIT and processing of DisableT38Fax deleting TC fails, the service logic state machine is driven. For the MOD T38 ALL negative acknowledgement, TC_EVENT_MOD_ T38_ALL_NACK, if the state is MSD_TC_MOD_T3 8FAX_ALL_WAIT, the service logic state machine is driven.

7-31

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

245

246

247

248

7-32

Code Name

RETCODE_TC_M OD_VOIP_ALL_F AIL

RETCODE_TC_M OD_IP_FAIL

RETCODE_TC_M OD_TOPO_FAIL

RETCODE_TC_M OD_EC_FAIL

Explanation

Possible Cause

Modifying VOIP ALL fails.

For the negative acknowledgement TC_EVENT_MOD_ VOIP_ALL_NACK, if the state is MSD_TC_MOD_V OIP_ALL_WAIT, the service logic state machine is driven.

Modifying IP fails.

For the TC_EVENT_MOD_ TRANS_NACK, TC_EVENT_MOD_ T38_ALL_NACK, or TC_EVENT_MOD_ VOIP_ALL_NACK event, if the state is MSD_TC_MOD_IP _WAIT, the service logic state machine is driven.

Modifying TOPO fails.

For the TC_EVENT_MOD_ TRANS_NACK, TC_EVENT_MOD_ T38_ALL_NACK, or TC_EVENT_MOD_ VOIP_ALL_NACK event, if the state is MSD_TC_MOD_T OPO_WAIT, the service logic state machine is driven.

Modifying EC fails.

For the TC_EVENT_MOD_ TRANS_NACK, TC_EVENT_MOD_ T38_ALL_NACK, or TC_EVENT_MOD_ VOIP_ALL_NACK event, if the state is MSD_TC_MOD_E C_WAIT, the service logic state machine is driven.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

249

250

251

Code Name

RETCODE_TC_M OD_CODEC_FAIL

RETCODE_TC_SE T_RTP_SMOOTH_ FAIL

RETCODE_TC_GE T_RTP_SMOOTH_ FAIL

7 Log Description

Explanation

Possible Cause

Modifying CODEC fails.

For the TC_EVENT_MOD_ VOIP_ALL_NACK event, if the state is MSD_TC_MOD_C ODEC_WAIT, the service logic state machine is driven.

Setting RTP smooth fails.

For the TC_EVENT_SET_S MOOTH_NACK event, if the state is MSD_TC_SET_SM OOTH_WAIT or MSD_TC_UPDATE _SMOOTH_SETW AIT, the service logic state machine is driven.

Getting RTP smooth fails.

For the TC_EVENT_GET_ SMOOTH_NACK event, if the state is MSD_TC_GET_SM OOTH_WAIT or MSD_TC_UPDATE _SMOOTH_GETW AIT, the service logic state machine is driven.

7.2.4 Explanations and Causes of R2 Signaling Error Codes This describes explanations and causes of R2 signaling error codes. The UMG8900 supports R2 signaling that is processed by service resource modules. Table 7-10 lists the explanations and possible causes of error codes generated during R2 signaling processing. Table 7-10 Explanations and possible causes of R2 signaling error codes (VPU)

Issue 02 (2009-01-09)

Error Code

Code Name

Explanation

Possible Cause

120

R2_NULLPOINTE R_ERROR

The empty pointer error occurs.

The input parameter pointer is null.

121

R2_STARTTIMER _ERROR

Starting timer fails.

The operating system fails.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-33

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7-34

Error Code

Code Name

Explanation

Possible Cause

122

R2_ALLOC_MSG_ ERROR

Allocating memory for messages fails.

The memory is insufficient.

123

R2_SEND_MSG_E RROR

Sending messages fails.

The CPU ID or PID is incorrect.

124

R2_TIMEOUT_ER ROR

Timeout occurs.

The state machine of the R2 module times out.

125

R2_DBM_QUERY_ ERROR

Querying CDB fails.

Querying the CDB fails.

126

R2_OFFICE_DIRE CT_ERROR

The office directory error occurs.

Messages sent by the MGC are incorrect.

127

R2_DSPCHNNO_E RROR

The DSP chip or path number error occurs.

The chip No. or channel No. is invalid.

128

R2_RMMD_REQC HN_ERROR

Applying a path fails.

No channel is idle.

129

R2_RMMD_DELC HN_ERROR

Deleting a path fails.

The program for deleting channels is abnormal.

130

R2_GET_LOGICC HN_ERROR

Getting the logical path number fails.

Conversion between physical channels and logical channels fails.

131

R2_GET_INNER_T SI_ERROR

Getting the internal timeslot number of SD539 fails.

Obtaining internal timeslots through logical channels fails.

132

R2_CONNECT_TSI _ERROR

Connecting timeslots of SD539 fails.

The SD539 driver fails.

133

R2_CHN_FAULT_ ERROR

The path error occurs.

The bottom-layer channel fails.

134

R2_MSGHEAD_ER ROR

The message header is incorrect.

The type or length in the message header sent by the CMU is incorrect.

135

R2_MSGLENGTH_ ERROR

The message length is incorrect.

The length of the message sent by the CMU is incorrect.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Explanation

Possible Cause

136

R2_MSG_EVENTR EPEAT_ERROR

The address event is repeated.

The message sent by the MGC contains both R2 address events and called number events.

137

R2_MSG_NOTER MID_ERROR

No Termination ID is available.

The message sent by the CMU contains no TerminationID IE.

R2_MSG_MATCH CFG_ERROR

Delivered messages are not consistent with the configured messages.

The address information sent by the MGC does not match that in the CAS attribute table.

139

R2_MSG_SNL_ER ROR

Length properties of caller number are incorrect.

The calling number length in the R2 attribute sent by the MGC exceeds the maximum value.

140

R2_MSG_DIGITM APLEN_ERROR

The Digitmap length of is incorrect.

The DigitmapIE length sent by the CMU is incorrect.

The content of Digitmap string is incorrect.

Some characters in the Digitmap string sent by the MGC are illegal or inconsistent with specific protocols.

R2_MSG_DILEN_ ERROR

The length of called number is incorrect.

The called number length in the R2 address signal sent by the MGC exceeds the maximum value.

R2_MSG_DISTR_E RROR

The content of called number string is incorrect.

The called number in the R2 address signal sent by the MGC contains illegal characters.

The length of caller number is incorrect.

The calling number length in the R2 address signal sent by the MGC exceeds the maximum value.

138

141

142

143

144

Issue 02 (2009-01-09)

Code Name

7 Log Description

R2_MSG_DIGITM APSTR_ERROR

R2_MSG_SILEN_E RROR

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-35

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

R2_MSG_SISTR_E RROR

The content of caller number string is incorrect.

The calling number in the R2 address signal sent by the MGC contains illegal characters.

R2_MSG_CCLEN_ ERROR

The length of country code is incorrect.

The country code length in the R2 address signal sent by the MGC exceeds the maximum value.

147

R2_MSG_CCSTR_ ERROR

The content of country code string is incorrect.

The country code in the R2 address signal sent by the MGC contains illegal characters.

148

R2_MSG_SIGNAL TYPE_ERROR

The signal type is incorrect.

The R2 signal sent by the MGC is not of the brief type.

Signaling is being executed when signals are delivered.

The MGC sends congestion signals and called party reachability status (CPRS) signals before the UMG8900 reports address events.

Address signals are being executed when new signals are delivered.

The MGC sends another R2 address signal when the UMG8900 is executing an R2 address signal.

Signals are mismatched.

The MGC sends address signals and congestion signals or CPRS signals at the same time.

No called number exists in address signals or events.

The MGC sends an R2 address signal without the called number, or does not send a called number detection event.

145

146

149

150

151

152

7-36

R2_MSG_SIGEXE C_ERROR

R2_MSG_ADDRSI GEXEC_ERROR

R2_MSG_SIGCON FLICT_ERROR

R2_MSG_DINOEX IST_ERROR

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Issue 02 (2009-01-09)

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

153

R2_MSG_PARATY PE_ERROR

The message parameter type is incorrect.

The signals sent by the MGC carry unknown parameters.

154

R2_MSG_BRDNO_ ERROR

BoardNo properties resolution are incorrect.

The E32 board No. sent by the MGC is incorrect.

155

R2_MSG_NODIGI TMAP_ERROR

No Digitmap exists.

The MGC does not send Digitmap with the R2 address event.

156

R2_MSG_CPLCNO EXIST_ERROR

No called party line condition (CPLC) parameter exists in GPRS signals.

The CPRS signal sent by the MGC contains no CPLC.

157

R2_NUM_INVALI D_ERROR

The R2 number is invalid.

The number is invalid.

158

R2_CALLING_CA T_ERROR

The calling subscriber type is incorrect.

The caller type sent by the MGC is out of range.

159

R2_ES_INFO_ERR OR

Information about echo cancellation is incorrect.

The echo cancellation parameter sent by the MGC is out of range.

160

R2_DISC_ERROR

The distinctive indicator is incorrect.

The distinctive indicator parameter sent by the MGC is out of range.

161

R2_NAC_ERROR

The nature of circuit is incorrect.

The circuit nature parameter sent by the MGC is out of range.

162

R2_CALLING_SP_ ERROR

The caller priority is incorrect.

The caller priority sent by the MGC is out of range.

163

R2_CPLC_ERROR

The subscriber line condition is incorrect.

The CPLC parameter sent by the MGC is out of range.

164

R2_NO_CLD_NU M_ERROR

No called numbers are received.

No called number is received.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-37

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

R2_RSD_STATE_E RROR

The processing state of register signaling is incorrect.

An error occurs to the state machine for register signaling processing of the UMG8900.

R2_RSD_LOGIC_E RROR

Logical events of register signaling are incorrect.

The logical events of register signaling processing of the UMG8900 are not defined.

167

R2_RSD_PARA_E RROR

Logical parameters of register signaling are incorrect.

The parameters of register signaling processing of the UMG8900 are not defined.

168

R2_SIG_TYPE_ER ROR

The signaling type is incorrect.

The CAS type of the UMG8900 is incorrect.

169

R2_REG_TYPE_E RROR

The register signaling type is incorrect.

The register signaling type of the UMG8900 is incorrect.

R2_CHNGID_ERR OR

The multinational adaptation index is incorrect.

The multinational adaptation index of the register signaling of the UMG8900 is incorrect.

R2_RSD_COMMA ND_ERROR

The register signaling commands are incorrect.

The logical commands of the register signaling of the UMG8900 are incorrect.

The register signaling code is incorrect.

The register signaling codes obtained through the multinational adaptation table are invalid.

No address information exists.

The address information to be sent is not configured in the CAS attribute table.

165

166

170

171

172

173

7-38

R2_RSD_CODE_E RROR

R2_ADDR_NO_EX IST_ERROR

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

Explanation

Possible Cause

174

R2_CC_NO_RECO RD_ERROR

No R2 country code records exist.

The R2 country code cannot be found in the country code configuration table.

175

R2_RSD_COMPLE TE_ERROR

An error occurs after register signaling sending.

Sending CPRS signals by the MGC times out.

176

R2_DM_MATCH_ DETECT_ERROR

An error occurs to R2 Digitmap mode detection.

Digitmap match is incorrect.

177

R2_SENDSIGNAL _ERROR

Sending signals fails.

Sending signal fails.

178

R2_STOPSIGNAL_ ERROR

Stopping signals fails.

Stopping signal fails.

179

R2_DSPACKFAIL_ ERROR

DSP replying fails.

DSP acknowledgement fails.

180

R2_DSPCHN_STA TE_ERROR

The DSP path state is incorrect.

The channel state machine is faulty.

181

R2_DTMF_OVERF LOW_ERROR

The number of DTMF digits is out of range.

The number of DTMFs sent exceeds the maximum value allowed at the bottom layer.

182

R2_DTMF_INVALI D_ERROR

The DTMF number is invalid.

The DTMF number to be sent is invalid.

R2_DP_CLDRSP_E RROR

A reply is received indicating the failure of receiving the request to send/ receive called number.

Notifying the E32 to send or receive the called number fails.

184

R2_DP_RSPWTTI MEOUT_ERROR

Replying to the called number sending/receiving request times out.

The acknowledgement to sending or receiving the called number by the E32 times out.

185

R2_DP_CLDFNS_E RROR

A reply is received indicating the failure of sending/receiving called number.

The E32 fails to send or receive the called number.

183

Issue 02 (2009-01-09)

7 Log Description

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-39

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

186

187

188

Code Name

Explanation

Possible Cause

R2_DP_FNSWTTI MEOUT_ERROR

Sending/receiving called number times out.

The message for waiting the E32 to complete sending or receiving the called number times out.

R2_DP_STOPCLD RSP_ERROR

A reply is received indicating the failure of receiving the request to stop receiving/sending the called number.

Notifying the E32 to stop sending or receiving the called number fails.

R2_DP_STOPRSP WTTIMEOUT_ER ROR

Replying to the request to stop receiving/sending the called number times out.

The acknowledgement to the request that the E32 stops sending or receiving the called number times out. During processing of R15 forward signaling, the forward signaling code is error. During processing of R15 backward signaling, the backward signaling code is error.

189

R2_FUNCCALL_E RROR

The function call error occurs.

During processing of the DPMFP (IRAN_R1) service, the DPMFP register is not in the MFP state. During processing of the DPMFP (IRAN_R1) service, the signal/event request is error. R2 checks sent messages and configuration information, and finds that the sent address send list is inconsistent with the configured address send list.

7-40

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

190

Issue 02 (2009-01-09)

Code Name

R2_MSG_LACK_P ARA_ERROR

7 Log Description

Explanation

Possible Cause

The necessary parameters are lacking in the message.

R2 checks sent messages and configuration information, and finds that the request is sent in the MFP service stage and the sent address signal is incorrect, that is, lack of sc and si.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-41

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause In the function R2I_Send_CPRS that sends the route state signal, the signal type is Indian R2 signaling. During processing of MFS signaling codes received by R15, the message type is incorrect. During processing of MFGP-R15 signaling codes received by R2, the message type is incorrect. During processing of MFP1 signaling codes received by R15, the message type is incorrect.

191

R2_MSG_UNEXPE CTED_ERROR

The unexpected message exists.

During processing of the idle state of the R15 MFP2 channel, the office direction is the incoming gateway. MTP2 does not support incoming transmission. During processing of MFP2 signaling codes received by R15, the channel send direction is the incoming direction. After application for R2 channel to start service processing, the request is received before the DP service is completed. During processing of the DPMFP service, the message containing the calling information is

7-42

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

7 Log Description

Explanation

Possible Cause received when no channel exists. During processing of the send tone request sent by the CMU, the RSD type is RSD_MFP2 and the office direction is the incoming direction. R15 MFP2 does not support incoming direction at present. R15_VerifySignalE ventMsg

192

R2_CHN_LOGIC_ CMD_ERROR

The channel logic command error occurs.

The channel logic command is incorrect.

193

R2_NO_CLI_INFO _ERROR

No calling information is to be sent.

No calling information is available to send.

194

R2_CHN_WORKF LAG_ERROR

The channel work flag error occurs.

The state of the TC channel is incorrect.

195

R2_EVENT_NOEX IST_ERROR

The report event does not exist.

The report event does not exist.

196

R2_EVENT_PARA LENGTH_ERROR

The parameter length of the reported event is incorrect.

The parameter length of the reported event is incorrect.

197

R2_MSG_LACK_E VENT_ERROR

The necessary events are lacking in the message.

The message lacks necessary events.

198

R2_MSG_TFNNOE XIST_ERROR

No TFN parameter is in the TN signal.

When R2 analyzes the IE:R2 tariff code signal, the TFN tariff code does not exist.

199

R2_TN_CODE_ER ROR

The tariff code signal error occurs.

The tariff code signal is invalid.

200

R2_TN_NO_RECO RD_ERROR

No tariff code record for R2 is available.

Querying the tariff code fails.

The tariff code flow error occurs.

During processing of tariff code sent by R2, the request is sent again after the code is sent.

201

Issue 02 (2009-01-09)

R2_TN_FLOW_ER ROR

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-43

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

202

R2_ADDRESS_CO DING_ERROR

The address codec mode error occurs.

The address codec mode is incorrect.

203

R2_ADDRESS_FO RMAT_ERROR

The address format error occurs.

The address format is incorrect.

204

R2_DTMF_SIG_RE PEAT_ERROR

DTMF signals are sent repeatedly.

The register is DTMF and repeatedly sends BCASADDR signals.

205

R2_MSG_EVENTC ONFLICT_ERROR

The event conflict error occurs.

Event conflict error occurs.

206

R2_E32S_NACK_ MSG_ERROR

The E32S negative acknowledgement error occurs.

The E32S negative acknowledgement is incorrect.

207

R2_RSD_SWITCH _NO_DEL_ERROR

Register switching occurs when the channel is not released.

The register type does not match.

208

R2_MFP2_SUB_ST R_NUM_ERROR

The number of substrings of the MFP2 register is incorrect.

The number of substrings of the MFP2 register is incorrect.

209

R2_UNEXPECTED _PHY_SIG_ERRO R

The error of receiving unexpected physical signals occurs.

Invalid physical signals are received.

210

RETCODE_TC_M OD_AUTOT38SWI TCH_FAIL

Modifying automatic T.38 switchover occurs.

For the TC_EVENT_MOD_ VOIP_ALL_NACK event, the state is MSD_TC_MOD_A UTOT38SWITCH_ WA.

255

RETCODE_TEST_ CHIP_NOTEXIST

The tested chip does not exist on the CMU.

The tested chip on the CMU does not exist.

7.2.5 Explanations and Causes of MPTY Error Codes This describes explanations and causes of multiparty (MPTY) error codes. Table 7-11 lists the explanations and possible causes of the error codes generated during MPTY service processing. 7-44

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Table 7-11 Explanations and causes of MPTY error codes

Issue 02 (2009-01-09)

Error Code

Code Name

Explanation

Possible Cause

221

TCU_ERRCODE_I NVALID_PARA

The parameter error occurs.

The parameters in the messages sent by the CMU are incorrect.

222

TCU_ERRCODE_U NKNOWN_MGW

The VMGW No. is invalid.

No conference resources are configured on the VMGW. You can run SET MPTYRES to configure conference resources.

223

TCU_ERRCODE_C ONF_NOT_EXIST

No conferences exist.

The conference that the CMU is to operate on does not exist.

224

TCU_ERRCODE_C HN_NOT_EXIST

No paths exist.

The conference channel to be modified or deleted by the CMU does not exist.

225

TCU_ERRCODE_N O_ENOUGH_MEM

The memory is insufficient.

Memory allocation fails.

226

TCU_ERRCODE_N O_ENOUGH_CON FRSC

Conference resources are insufficient.

No conference resources such as conference control blocks, path control blocks, and conference paths are available.

227

TCU_ERRCODE_N O_ENOUGH_TS

Timeslot resources are insufficient.

No external timeslots are available.

228

TCU_ERRCODE_I NTERNAL_TIMER OUT

The internal timer times out.

The driver does not send the acknowledgement to the upper-layer software within the specified period.

229

TCU_ERRCODE_I NTERNAL_FAILU RE

The internal error occurs.

The board internal operation is incorrect.

230

TCU_ERRCODE_C HN_FAULT

The path error occurs.

The bottom-layer driver reports the channel fault.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-45

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7.2.6 Explanations and Causes of IP Service Error Codes This describes explanations and causes of Internet Protocol (IP) service error codes. Table 7-12 Explanations and possible causes of IP service error codes (HRU) Error Code

Code Name

1

UMG8900 W_MRPU_UNIIF_MS G_SERVICE_CHANG E_FAIL

Explanation

Service switchover failed

Possible Cause The codec switchover fails. CallType, MediaType, and CodecType are wrongly sent. Applying for IP resources fails.

5

13

7-46

UMG8900 W_MRPU_UNIIF_MS G_NO_TERMINATIO NID_AVAILIABLE

UMG8900 W_MRPU_UNIIF_MS G_TID_STATUS_ER ROR

No TID available

The number of subscribers exceeds the upper limit of the HRU performance. Check whether the TIDs used by online subscribers exceed the TID range. If yes, consider adding the HRUs. During topology modification, the TID status changes from idle to release.

TID status error

During the audit operation, the TID is not in the in-service state. You can check whether the TID sent by the MGC is correct by tracing H.248 messages.

14

UMG8900 W_MRPU_UNIIF_MS G_NO_UDP_AVAILI ABLE

No UDP resources available

Allocating UDP port Nos. fails. You can check whether the number of online subscribers exceed the number supported by the HRU. If yes, consider adding the HRUs. If not, the HRU may be faulty.

16

UMG8900 W_MRPU_CPU_OVE RLOAD_ERROR

CPU overload

If the CPU of the HRU is overloaded during TID allocation, add the HRUs.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

17

UMG8900 W_MRPU_GET_BAN D_ERROR

Obtaining bandwidth failed

The bandwidth is insufficient. Check whether the bandwidth of the HRU is sufficient. Memory allocation fails during message sending to the CMU.

21

UMG8900 W_MRPU_ALLOC_M EM_ERROR

Allocating memory failed

Memory allocation fails during TID allocation message sending to the VPU. Memory allocation fails during VOS_AllocMsg invoking. Check whether the board memory is sufficient.

22

UMG8900 W_MRPU_ALLOC_V OS_MSG_ERROR

Sending the IPB_SendAddMsgToVP U message fails. Allocating message Invoking the VOS_AllocMsg function memory failed to allocate memory fails. Check whether the board memory is sufficient.

23

UMG8900 W_MRPU_PROCESS _TOPO_FAIL CHANGETOPO

Message error

TOPO is not a new one, but the replication times exceeds that of subflows. You can check whether H. 248 messages are correct.

24

UMG8900 W_MRPU_SUB_FLO W_NUM_IS_OVER

Number of subflows exceeding the maximum

TOPO is a new one, but the maximum number of subflows is exceeded. You can check whether H. 248 messages are correct. TOPO is a new one, but the maximum number of subflows is exceeded.

25

Issue 02 (2009-01-09)

UMG8900 W_MRPU_PROCESS _NEW_TOPO_FAIL

Processing new TOPO failed

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Obtaining the CPU ID based on the board type and the board No. of the VPU fails. You can check whether H.248 messages are correct.

7-47

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

Code Name

Explanation

Possible Cause

32

UMG8900 W_MRPU_CMU_HR U_MSG_LENGTH_E RROR

Message length error

The header length of the message that the CMU sends to the HRU is incorrect.

48

UMG8900 W_MRPU_NULL_PT R

Null pointer

The input message pointer is null. The state of the VPU may be Faulty or Other reason.

49

7-48

UMG8900 W_MRPU_VPU_ADD _RESP_ERROR

VPU returning the ADD_Response message failed

The return code of the VPU response message indicates failure. You can check the system log and check whether the VPU is normal.

50

UMG8900 W_MRPU_VPU_MO D_RESP_ERROR

VPU returning the MOD_Response message failed

The state of the VPU may be Faulty or Other reason. You can check the system log and check whether the VPU is normal.

51

UMG8900 W_MRPU_VPU_CHA NGETOPO_RESP_ER ROR

VPU returning the CHANGETOPO response message failed

The state of the VPU may be Faulty or Other reason. You can check the system log and check whether the VPU is normal.

52

UMG8900 W_MRPU_VPU_SUB _RESP_ERROR

VPU returning the SUB_Response message failed

The state of the VPU may be Faulty or Other reason. You can check the system log and check whether the VPU is normal.

53

UMG8900 W_MRPU_VPU_AUD IT_RESP_ERROR

VPU returning the AUDIT_Response message failed

The state of the VPU may be Faulty or Other reason. You can check the system log and check whether the VPU is normal.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

7 Log Description

Explanation

Possible Cause The message length exceeds the preset range during sending of PLMN BC.

54

UMG8900 W_MRPU_PLMNIE_ PROCESS_ERROR

Resolving the PLMN BC parameter failed

The transfer mode is incorrect. The issued transfer rate is incorrect. You can trace H.248 messages and analyze whether message delivery is correct.

Incorrect value in IE

H.248 messages are wrongly sent. You can check whether H.248 tracing messages are correctly sent.

56

UMG8900 W_MRPU_INVALID_ TMR

Invalid TMR

H.248 messages are wrongly sent. You can check whether IE in the H. 248 message sent by the MGC is correct.

57

UMG8900 W_MRPU_INVALID_ EXT

Resolving the ISDN BC parameter failed

The Ext bit in OCTET3/ OCTET4 is not 1. You can check whether IE in the H. 248 message sent by the MGC is correct.

Incorrect codec type

The codec used in PLMN BC and ISDN BC resolution is not supported. You can trace H.248 messages to check whether the codec in messages is supported.

Invalid mode

The transfer mode is not the circuit mode (0). You can trace H.248 messages and analyze whether message delivery is correct.

55

UMG8900 W_MRPU_PARA_ER ROR

58

59

Issue 02 (2009-01-09)

UMG8900 W_MRPU_INVALID_ CODING

UMG8900 W_MRPU_INVALID_ MODE

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-49

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Error Code

60

Code Name

UMG8900 W_MRPU_IPC_ERRO

Explanation

Possible Cause

IPC error

Sending the response message to add mod changetopo fails. You can trace H.248 messages and analyze whether message delivery is correct. The H.248 message delivery flow is incorrect.

61

62

63

During sending of the adding TID message, vlanId and vlanPri are different.

UMG8900 W_MRPU_UNIIF_MS G_TLV_ERROR

Resolving TLV failed

UMG8900 W_MRPU_TIMER_E RROR

Timer error

Starting the timer fails.

Service switchover failed

The termination state or the TOPO relationship is incorrect. You can trace H.248 messages and check whether the termination state and the TOPO relationship between terminations are correct.

UMG8900 W_MRPU_SERVICE_ SWITCH_ERROR

Check whether the H.248 message flow is correct. Query the system logs to locate the fault.

The UPId to be allocated is already allocated. The issued interface type or the UP initialization direction is incorrect.

64

7-50

UMG8900 W_MRPU_UP_INSTA NCE_ERROR

Creating the UP instance failed

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

The call loss is caused by the cooperation problem between the MSC Server and the UMG8900. The fault cannot be cleared through modification of the UMG8900 configuration on site. Ask the onsite personnel to collect information and contact Huawei Technical Support.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Code Name

7 Log Description

Explanation

Possible Cause Obtaining the RFCI information from the IPB module fails.

65

UMG8900 W_MRPU_RFCI_PRO CESS_ERROR

RFCI processing failed

The UP status is incorrect. Obtaining the RFCI codec fails. You can check whether the H.248 message flow is correct.

Sending the IPBCP message failed

Error is returned after the IPB_SdpEncode function is invoked. You can trace IPBCP messages to locate the fault.

67

UMG8900 W_MRPU_CHK_HEA D_ERROR

Incorrect message header received

The received message header is incorrect. You can check whether the H. 248 message flow is correct.

68

UMG8900 W_MRPU_BNC_NOT IFY_ERROR

Sending the bearer establishment message failed

The message pointer is null.

69

UMG8900 W_MRPU_STAT_MA CHINE_ERROR

State machine transition failed

Sending the IPBCP message fails, or the tunnel is wrongly selected. You can trace IPBCP messages to locate the fault.

70

UMG8900 W_MRPU_QUERY_D BIT_ERROR

Querying the D bit failed

Querying the D bit fails.

71

UMG8900 W_MRPU_SIT_TOPO _ERROR

Setting the TOPOcut bit failed

Refreshing replication table resources fails. You can trace H.248 message to locate the fault.

Incorrect resource type

The type of associated terminations is incorrect. You can trace H.248 messages and check system logs to locate the fault.

66

UMG8900 W_MRPU_SEND_IPB CP_ERROR

72

Issue 02 (2009-01-09)

UMG8900 W_MRPU_RSC_TYP E_ERROR

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-51

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7.2.7 Common Call Logs and Meanings This describes common call logs and their meanings. Table 7-13 lists the common call logs and their meanings. Table 7-13 Call logs and meanings

7-52

Log

Meaning

Err: Message pointer is NULL!, MsgType: ADD_REQ

The ADD_REQ message received from the CMU is a null pointer.

Err: No IP resource!, MsgType: ADD_REQ

The VPU has no IP resource when receiving the ADD_REQ message from the CMU.

Err: VPU GE fault!, MsgType: ADD_REQ

The GE channel of the VPU is faulty when receiving the ADD_REQ message from the CMU.

Err: Alloc TID failed!, MsgType: ADD_REQ

Allocating TID termination resources fails when the ADD_REQ message from the CMU is received.

Err: Analyze TLV message failed!, MsgType: ADD_REQ

Analyzing the TLV fails when the ADD_REQ message from the CMU is received.

Err: Codec and Payload change failed!, MsgType: ADD_REQ

Checking codec and payload fails when the ADD_REQ message from the CMU is received.

Err: Service switch failed!, MsgType: ADD_REQ

Service switchover fails when the ADD_REQ message from the CMU is received.

Err: Alloc memory failed!, MsgType: ADD_REQ

Applying for memory fails during message reply, after the ADD_REQ message from the CMU is received.

Err: Send message failed!, MsgType: ADD_REQ

Sending the reply message fails after the ADD_REQ message from the CMU is received.

Err: Message pointer is NULL!, MsgType: MODIFY_REQ

The MODIFY_REQ message received from the CMU is a null pointer.

Err: Check msg header failed!, MsgType: MODIFY_REQ

Resolving the message header fails when the MODIFY_REQ message from the CMU is received.

Err: TID status is error!, MsgType: MODIFY_REQ

The TID status is incorrect when the MODIFY_REQ message from the CMU is received.

Err: Analyze TLV message failed!, MsgType: MODIFY_REQ

Analyzing the TLV fails when the MODIFY_REQ message from the CMU is received.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Issue 02 (2009-01-09)

7 Log Description

Log

Meaning

Err: Codec and Payload change failed!, MsgType: MODIFY_REQ

Checking codec and payload fails when the MODIFY_REQ message from the CMU is received.

Err: service switch failed, MsgType: MODIFY_REQ

Service switchover fails when the MODIFY_REQ message from the CMU is received.

Err: TID status is error, MsgType: MODIFY_REQ

The TID status is incorrect when the MODIFY_REQ message from the CMU is received.

Err: Alloc memory failed!, MsgType: MODIFY_REQ

Applying for memory fails during message reply, after the MODIFY_REQ message from the CMU is received.

Err: Send message failed!, MsgType: MODIFY_REQ

Sending the reply message fails after the MODIFY_REQ message from the CMU is received.

Err: Message pointer is NULL!, MsgType: CHANGE_TOPO_REQ

The CHANGE_TOPO_REQ message received from the CMU is a null pointer.

Err: Check msg header failed!, MsgType: CHANGE_TOPO_REQ

Resolving the message header fails when the CHANGE_TOPO_REQ message from the CMU is received.

Err: TID status is error!, MsgType: CHANGE_TOPO_REQ

The TID status is incorrect when the CHANGE_TOPO_REQ message from the CMU is received.

Err: length of TOPO_INFO msg is error!, MsgType: CHANGE_TOPO_REQ

The length of the TOPO_INFO message received from the CMU is incorrect.

Err: Get FlowId Error, MsgType: CHANGE_TOPO_REQ

The obtained FLOWID is incorrect when the CHANGE_TOPO_REQ message from the CMU is received.

Err: Mux Tid info error!, MsgType: CHANGE_TOPO_REQ

The MUX termination information contained (mainly used on the VGU) is incorrect when the CHANGE_TOPO_REQ message from the CMU is received.

Err: Topo modify failed!, MsgType: CHANGE_TOPO_REQ

Modifying TOPO fails when the CHANGE_TOPO_REQ message from the CMU is received.

Err: Alloc memory failed!, MsgType: CHANGE_TOPO_REQ

Applying for memory fails during message reply, after the CHANGE_TOPO_REQ message from the CMU is received.

Err: Send message failed!, MsgType: CHANGE_TOPO_REQ

Sending the reply message fails after the CHANGE_TOPO_REQ message from the CMU is received.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-53

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Log

Meaning

Calllog: 9 1C1984 Pid69 Cmd180 C432008 T590 E36 cal_intr9966

The timeslot allocation request at the user termination fails because the context in the command does not comply with related rules.

Calllog: 9 1C2125 Pid69 CallRspPv8NetRefreshReqProc: Pv8Fn 35 FrmMode 1

The frame in which PV8 35 is installed is not the main frame, and thus update of PV8 network connection fails.

Calllog: 9 1C2125 Pid69 CallRspPv8NetRefreshReqProc: Pv8Fn: 4 pstPv8FrmInfo is NULL

Internal error occurs to processing of the frame in which PV8 4 is installed, and thus services of this frame are affected.

Calllog: 9 1C2125 Pid69 CallRspPv8NetRefreshReqProc: Pv8Fn: 5 SpfBrdNo: 2 is invalid

The SPF board No., 2, indicated by the frame in which PV8 5 is installed is invalid.

Calllog: 9 1C2125 Pid69 CallPv8NetRefreshForGivenFrame for Pv8Fn 5 retcode: 212

The error code is 212. Inconsistency of the frame operation and the frame mode results in failure of PV8 5 network connection.

Calllog: 9 1C1984 Pid69 Cmd125 TC45012 OC43256 NC46784 T123 E36 cal_proc 2016

The TDM termination control module fails to send the context change request to the MTNU, because the context in the command does not comply with related rules.

Calllog: 9 1C1984 Pid69 Cmd125 TC45012 OC43256 NC46784 T2A1 E207 cal_proc 4063

The TDM termination control module fails to send the context change request to the user termination, because the context of the user termination does not comply with related rules.

Calllog: 9 1C2125 Pid74 TID1023 receive the address cmd in linestate

The status of the No.5 signaling sent by the MGC does not match that on the UMG8900.

7.3 Running Log This describes the formats and related information of running logs. 7.3.1 Log Format This describes the formats of running logs. 7.3.2 Common Running Logs and Meanings This describes common running logs and their meanings.

7.3.1 Log Format This describes the formats of running logs. Run LST LOG: LTP=RUN; to check running logs. The result is as follows: 1 7 BT

7-54

7 Front OMU MOMU AUTOSAVE CFG

2005-03-09 15:35:13

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

30

5 Runlog: FN

1 SN

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

The first line records the basic information of the log report unit. The following table describes the basic meaning of each field. Frame No.

Slot No.

Board Position

Board Type

Record Time

Module No.

Level

1

7

Front

OMU

2005-03-1 0 11:32:50

30

5

Runlog: at the beginning of the second line is the running log flag. FN indicates the frame No.; SN indicates the slot No.; BT indicates the board type; the remaining is the detailed content of the running log.

7.3.2 Common Running Logs and Meanings This describes common running logs and their meanings. Table 7-14 lists the common running logs and their meanings. Table 7-14 Common running logs and meanings

Issue 02 (2009-01-09)

Log

Meaning

Runlog: FN 1 SN 7 BT MOMU AUTOSAVE CFG

The UMG8900 performs automatic saving.

Runlog: FN 1 SN 23 BT MNET FAULT: install and fault too long

The board is reset because it stays in the installation and failure status for too long a time.

Runlog: RST SYS by User

The subscriber sends RST SYS.

FN 1 SN 7 BT MOMU FAULT: CDB check fail

Board failure: CDB check fails.

FN 1 SN 23 BT MNET FAULT: single slave

Board failure: Only the slave board of boards working in 1+1 backup mode runs properly. This is abnormal. The board will be reset by the main control board.

FN 1 SN 7 BT MOMU FAULT: power off

Board failure: The board is powered off.

FN 1 SN 7 BT MOMU FAULT: board plug out

Board failure: The board is pulled out.

FN 1 SN 8 BT MOMU FAULT: OMU send reset command by MML LMT.

Board failure: The board is reset because the MML command for board reset is run on the LMT.

FN 0 SN ALL FAULT: MPU fault

Board failure: The MPU in the sub frame is faulty, and all boards in the sub frame are set to faulty.

FN 1 SN 7 BT MOMU RUNNING 1 BOARD IS NORMAL

The board is running properly.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-55

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

7-56

Log

Meaning

FN 1 SN 7 BT MOMU PLUG IN

The board is inserted.

FN 1 SN 7 BT MOMU PLUG OUT

The board is pulled out.

FN 1 SN 7 BT MOMU INSERTED

The board is inserted.

FN 1 SN 7 BT MOMU NOT INSERTED

The board is not inserted.

FN 1 SN 7 BT MOMU board type error but brd is normal

The board type is incorrect, but the board runs properly.

BoardReg(Fn = 1,Sn = 7): EvtsProduceEvent return 4

The board event module is registered, but the return value is incorrect.

Fail to alloc memory.

Applying for memory fails.

21 slot brd is normal, but not link with 0 frame 7 slot mpu

The board in slot 23 runs properly, but the FE link between MPUs in slots 0 and 7 is disconnected. Only the FE link to the MPU in slot 8 is connected. It is a single point fault.

FN 1 SN 7 BT MOMU REQPWROFF: 1 frame 3slot board forchip fail",

The OMU in slot 7 of frame 1 receives the poweroff request from the board in slot 3 of frame 1, with the power-off reason as chip fault.

FN 1 SN 7 BT MOMU POWER ON

The board is powered on.

FN 1 SN 7 BT MOMU POWER OFF: remove config

Board power-off reason: The configuration is delete.

FN 1 SN 7 BT MOMU POWER OFF: CDB no config

Board power-off reason: The CDB is not configured.

FN 1 SN 7 BT MOMU POWER OFF: board type dismatch

Board power-off reason: The board type does not match.

FN 1 SN 3 BT MTCB POWER OFF: VPU request

Board power-off reason: The VPU sends a poweroff request.

FN 1 SN 7 BT MOMU POWER OFF: board type error

Board power-off reason: The board type is incorrect.

FN 1 SN 7 BT MOMU POWER OFF: temperature fatal alarm

Board power-off reason: The temperature is overhigh.

FN 1 SN 7 BT MOMU POWER OFF: high volt fatal alarm

Board power-off reason: The voltage is overhigh.

FN 1 SN 7 BT MOMU POWER OFF: hot swap switch

Board power-off reason: The tact switch on the front panel is switched off.

FN 0 SN 7 BT MMPU POWER OFF: OMU restart

Board power-off reason: The master OMU is restarted but other boards are not reset.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Log

Meaning

FN 1 SN 7 BT MOMU SWAPPED: Hot swap

Board switchover reason: The tact switch on the front panel is switched off.

FN 1 SN 7 BT MOMU SWAPPED: User Swap command

Board switchover reason: The subscriber runs the switchover command.

FN 1 SN 7 BT MOMU SWAPPED: Board request

Board switchover reason: The board sends the switchover request.

FN 1 SN 7 BT MOMU SWAPPED: No record, master board reset

Board switchover reason: With no record, the master board is reset.

FN 1 SN 7 BT MOMU REQSWPFAIL: Invalid parameter

Board switchover request failure: Entry parameters are invalid.

FN 1 SN 7 BT MOMU REQSWPFAIL: swap reason length invalid

Board switchover request failure: The switchover reason string is too long.

FN 1 SN 7 BT MOMU REQSWPFAIL: board status error

Board switchover request failure: The board status is incorrect.

FN 1 SN 7 BT MOMU REQSWPFAIL: slave board abnormal

Board switchover request failure: The slave board runs improperly.

FN 1 SN 7 BT MOMU REQSWPFAIL: service judge

Board switchover request failure: The arbitration fails.

FN 1 SN 7 BT MOMU REQSWPFAIL: the slave disagree

Board switchover request failure: Switching over the slave board is prohibited.

7.4 Operation Log This describes the formats and related information of operation logs. 7.4.1 Log Format This describes the formats of operation logs. 7.4.2 Common Operation Logs and Meanings This describes common operation logs and their meanings.

7.4.1 Log Format This describes the formats of operation logs. Run LST LOG: LTP=OPER; to check operation logs. The result is as follows: admin 10.110.214.28 2005-03-10 11:49:04 LST LOG:LTP=RUN,SD=2005&03&01,CNT=64;

0

Succeeded

The first line records the basic information of the operator's operation. The following table describes the basic meaning of each field.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

7-57

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

7 Log Description

Operator

IP Address

Operation Time

Return Code

Operation Result

admin

10.110.214.28

2005-03-10 11:49:04

0

Succeeded

The second line is the detailed content of the operation command.

7.4.2 Common Operation Logs and Meanings This describes common operation logs and their meanings. Table 7-15 lists the common operation logs and their meanings. Table 7-15 Common operation logs and meanings

7-58

Log

Meaning

LST LOG:LTP=RUN,SD=2005&03&01,CNT=6 4;

It indicates the MML command run by a subscriber.

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

8

8 Fault Information Report

Fault Information Report

This provides the fault information report. Table 8-1 Fault information report Time

Place

Networking architecture

Version

During

□ Deployment

Severity

□ Low

□ Software upgrade

□ Medium

□ Capacity expansion

□ High □ Critical

□ Patch upgrade Contact people

Tel

Detailed fault description Attachment Operations before faults happening Preliminary fault location

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

8-1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

9

9 Meanings of Error Codes for Loading Failure

Meanings of Error Codes for Loading Failure This describes the meanings of error codes for board software loading failure. Table 9-1 lists the meanings of common error codes. Table 9-1 Meanings of Error codes for loading failure

Issue 02 (2009-01-09)

Error Code

Meaning

2

Parameter errors

3

ID loading errors

4

The user had canceled loading

5

Exceed the maximum resending times

6

Life cycle timer times out

7

Waiting timer times out

8

No enough memory

9

Errors occurred during reading the data

10

Errors occurred during writing the data

11

Destination address is unreachable

12

File error

13

Task creation fails

14

Queue deletion fails

15

Queue creation fails

16

Fail to write queue

18

Unknown error

19

Buffer for loading requests is full

20

The version file is not configured Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

9-1

9 Meanings of Error Codes for Loading Failure

9-2

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Error Code

Meaning

21

The specified board type is not configured

22

The specified hardware type is not configured

23

Failure in downloading file through FTP

24

Failure in starting the timer

25

Failure in stopping the timer

26

The version config table does not comply with the file on the disk

27

Fail to read data from Flash

28

Fail to write data in Flash

29

Fail to initialize the storage info of file

30

Fail to send loading command

31

Fail to start the relative timer

32

File to load ID is loading

33

Incorrect file

34

Fail to move the file

35

Fail to get the file length

36

Fail to open the file

37

Fail to create the file

38

Fail to write data in the file

39

Fail to get the file info

40

Fail to read data from the file

41

No file found

42

Fail to delete the file

43

The file exceeds the standard size

44

The board is not configured

45

The service type of the board contains no hardware type

46

Wrong hardware type

47

Incorrect file sub type

49

Busy in loading

57

LAN Switch fails to write data in Flash

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

Issue 02 (2009-01-09)

9 Meanings of Error Codes for Loading Failure

Error Code

Meaning

60

Time out when writing data in Flash

61

Wrong patch file

62

Time out when waiting for patches

63

The version config table errors

64

Invalid version config table

65

Invalid configuration for the board type

66

Incompatible software versions

67

The formal version is not found

0xffff0000

Internal errors

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

9-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

A

Glossary

Numerics 3GPP

See 3rd generation partnership project

3rd generation partnership project

Founded in 1998, a project which aims to expedite the development of open, globally accepted technical specifications for the Universal Mobile Telecommunications System (UMTS), including the WCDMA and TD-SCDMA specifications. The WCDMA specifications developed by the 3GPP include 3GPP R99, R4, R5, R6, and R7.

A A interface

An interface between the BSS and MSC. It is a 2G interface. Its physical link adopts the 2.048 Mbit/s PCM digital transmission link to transmit the information related to call processing, mobility management and BSS management. It adopts the BSSAP protocol.

AAL

See ATM adaptation layer

access

A link between the customer and the telecommunication network. Many technologies, such as the copper wire, optical fiber, mobile, microwave and satellite, are used for access.

access control list

A series of sequential rules consisting of permit | deny statements. In firewall, after ACL is applied to an interface on the router, the router decides which packet can be forwarded and which packet should be denied. In QoS, ACL is used to classify traffic.

access network

A local part of a telecommunication network. It is closest to the subscriber's home or enterprise and opposite to the core network.

ACL

See access control list

add/drop multiplexer

A digital multiplexing device that offers interfaces between different signals in a network.

address

A number that identifies the location of a device in a network or the location on the hard disk or the memory, such as the IPv4 address or IPv6 address of a network entity.

address resolution protocol

A protocol used in the IP network to map an IP address to a MAC address and thus enable the transmission of IP datagram across a LAN.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-1

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

adjacency

A portion of the local routing information which pertains to the reachability of a single neighbour ES or IS over a single circuit. Adjacencies are used as input to the Decision Process for forming paths through the routing domain. A separate adjacency is created for each neighbouron a circuit, and for each level of routeing (i.e. level 1 and level 2) on a broadcast circuit.

ADM

See add/drop multiplexer

AGC

See automatic gain control

AH

See authentication header

american national standards institute

The American National Standards Institute is a voluntary membership organization (run with private funding) that develops national consensus standards for a wide variety of devices and procedures.

AN

See access network

analog signal

A signal sent by an analog system without restriction specified on transmitted data.

ANSI

See american national standards institute

application service provider

A business that provides computer-based services to customers over a network.

APS

See automatic protection switching

APS 1+1

Indicates that the protective group uses the master/slave interfaces mode. The APS protective mode is supported.One protection group has one work channel and one protection channel. The switchover is performed based on the APS protocol. In the normal state, the work channel is working. If an APS switchover event is detected by the work channel, the services are switched to the protection channel.

APS 1:N

Indicates that the protective group uses one protective channel and N pieces of working channels. The APS protective mode is supported. One protection group has N work channels and one protection channel. The switchover is performed based on the APS protocol. In the normal state, N work channels are working. If an APS switchover event is detected by one work channel, the services are switched to the protection channel. The APS protection requires the interconnected device to support the APS protocol.

area

A routing subdomain that maintains the detailed routing information about its own internal composition and the routing information enabling it to reach the other routing subdomains.In IS-IS and OSPF, it is a set of adjacent networks and hosts that have been administratively grouped together within an autonomous system. In IS-IS, an area corresponds to a Level 1 subdomain.

ARP

See address resolution protocol

ASP

See application service provider

association

Logical association or channels that are established between two SCTP endpoints according to the four-handshake system of the SCTP protocol.

asynchronous announcement

A digital announcement not always played by the MGW from beginning when receiving an announcement request. This kind of digital announcement is the asynchronous announcement. Therefore, a subscriber might hear a section of an announcement played repeatedly from beginning or middle. The MGW can play a broadcast announcement for multiple subscribers (no limit to the number of subscribers) at a time. The basic service announcement is a common asynchronous announcement.

A-2

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

asynchronous transfer A data transfer technology based on cell, in which packets allocation relies on channel mode demand. It supports fast packet switching so that the network resources can be used efficiently. The size of a cell is fixed, 53 bytes in total. Here, 48 bytes form the payload and the other five bytes form the header. ATM

See asynchronous transfer mode

ATM adaptation layer A collection of protocols that enable the voice, data, image, and video traffic to run over an ATM network. ATM switch

A switch to transmit cells through an ATM network. It receives the incoming cell from an ATM termination or another ATM switch, analyzes and updates the cell header information, and then switches the cell to an output interface towards the destination.

authentication header

It is a type of IPv6 extension headers, and is also a kind of IPsec. It ensures data integrity, authenticates original identities, and provides some optional and limited anti-replay services for IP.

auto negotiation

A procedure defined in Fast Ethernet in which a device accords with another device on a transmission mode before transmitting data. The mode can be 100 Mbit/s or 10 Mbit/ s and full or half duplex.

automatic gain control A process or means by which gain is automatically adjusted in a specified manner as a function of a specified parameter, such as received signal level. automatic protection switching

Automatic Protection Switching (APS) is the capability of a transmission system to detect a failure on a working facility and to switch to a standby facility to recover the traffic.

available user capacity A capacity that specifies the number of new access users that the MSC server can accommodate. For example, if the initial capacity of the MSC server is 2000000, the available user capacity is 1500000 on condition that 500000 users are currently on line.

B backup flag

It specifies whether the CN node is centralized backup MSC. The information of all the registered mobile phones in the pool is backed up to the centralized backup MSC.

bandwidth

A range of transmission frequencies that a transmission line or channel can carry in a network. In fact, it is the difference between the highest and lowest frequencies the transmission line or channel. The greater the bandwidth, the faster the data transfer rate.

base station

A fixed radio transmitter/receiver that relays signals from and to the mobile terminals or handsets electronically within a specified range. It accommodates the devices that are necessary to set up and complete calls on handsets, such as the antenna and computer.

base station controller

Base Station Controller. A logical entity that connects the BTS with the MSC in a GSM network. It interworks with the BTS through the Abis interface, the MSC through the A interface. It provides the following functions: Radio resource management Base station management Power control Handover control Traffic measurement One BSC controls and manages one or more BTSs in an actual networking.

base station subsystem A physical device that gives radio coverage to a specific geographical zone called a cell. It consists of the BTS and BSC.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-3

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

base station subsystem The protocol employed across the A interface in the GSM system. It is used to transport application part MM (Mobility Management) and CM (Connection Management) information to and from the MSC (Mobile Switching Centre). The BSS Application Part (BSSAP) is split into two sub application parts, these are: the BSS Management Application Part (BSSMAP) and the Direct Transfer Application Part (DTAP). base station subsystem This protocol is also used to convey general BSS (Base Station System) control management information between the MSC (Mobile Switching Centre) and the BSS. An example is application part the allocation of traffic channels between the MSC and the BSS. BFD

See bidirectional forwarding detection

bidirectional forwarding detection

A simple hello mechanism to detect failures in a network and work with the routing protocols to expedite failure detection.

bit

The smallest unit of information that can be used by a computer. It is a binary digit that can be 0 or 1.

BITS

See building integrated timing supply system

bits per second

A rate at which the individual bits are transmitted through a communication link or circuit. Its unit can be bit/s, kbit/s, and Mbit/s.

BPS

See bits per second

broadband

A term that indicates the capacity with enough bandwidth to transmit voice, data and video signals. It supports transmission of large amount of information.

broadcast

An operation of sending electromagnetic signals to many receivers through the air or the public service network so that the information or programs can be transmitted at the same time. It also refers to the telecommunication mode that information sent by a terminal can be received by multiple receiving terminals in the computer network at the same time.

BSC

See base station controller

BSS

See base station subsystem

BSSAP

See base station subsystem application part

BSSMAP

See base station subsystem management application part

BTS

See base station

building integrated timing supply system

In the situation of multiple synchronous nodes or communication devices, one can use a device to set up a clock system on the hinge of telecom network to connect the synchronous network as a whole, and provide satisfactory synchronous base signals to the building integrated device.

burst

A process of forming data into a block of the proper size, uninterruptedly sending the block in a fast operation, waiting for a long time, and preparing for the next fast sending.

busy tone

A tone indicating that the called party is busy.

byte

A unit of computer information equal to eight bits.

C call loss

A process during which a call cannot be set up or released owing to an error or failure.

CAS

See channel associated signaling

A-4

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

CAS multiframe

A multiframe set up based on timeslot 16. Each CAS multiframe contains 16 E1 PCM frames. Among the eight bits of timeslot 16 in the first of the 16 frames, the first four bits are used for multiframe synchronization. The multiframe alignment signal (MFAS) for synchronization is 0000. The last four bits are used as the not multiframe alignment signal (NMFAS). The NMFAS is XYXX. For the other 15 frames, timeslot 16 is used to transmit the exchange and multiplexing (E&M) signaling corresponding to each timeslot.

CBR

See constant bit rate

CCS

See common channel signaling

CDMA

See code division multiple access

CDMA2000

A 3G technology developed by Qualcomm of the US. Technology competitive with WCDMA, upgraded form CDMA1, and developed by the GSM community as a worldwide standard for 3G mobile.

cell

A geographic area in a cellular mobile telephone system where a cell site controls all cellular transmission.

centralized backup MSC server

An MSC server in the MSC pool. This MSC server backs up the user data of each MSC server/VLR in the MSC pool. In addition, the MSC server backs up the call services for single MSC servers in the MSC pool when they are faulty and restores the call services for the faulty MSC servers after they are recovered. Different from other MSC servers, no NRI is available for the centralized backup MSC server, and the uplink SCCP CR messages are not distributed to the centralized backup MSC server.

centralized forwarding Forwarding of OMC packets, H.248 packets and SIGTRAN packets through one IP interface. It can save IP address resources and avoid the complexed networking. challenge handshake A method of authentication that you can use when connecting to an ISP that allows you authentication protocol to log on automatically. channel

A telecommunication path of a specific capacity and/or at a specific speed between two or more locations in a network. The channel can be established through wire, radio (microwave), fiber or a combination of the three.

channel

A channel refers to the CDR processing mode and storage directories that match a sorting condition. A channel corresponds to a CDR storage path.

channel associated signaling

Channel Associated Signaling. A signaling system in which the signaling information is transmitted within the voice channel. China Signaling System No. 1 is a kind of CAS signaling.

CHAP

See challenge handshake authentication protocol

circuit pool

A group of trunk circuits that are identical in bearer capability.

CNG

See comfort noise generation

code division multiple access

CDMA is a form of wireless multiplexing, in which data can be sent over multiple frequencies simultaneously, optimizing the use of available bandwidth. In a CDMA system, data is broken into packets, each of which are given a unique identifier, so that they can be sent out over multiple frequencies and then re-built in the correct order by the receiver.

comfort noise generation

The CNG is the algorithm that is used to generate comfort noise. The CNG expands the lower rate noise modeling data into a standard frame of G.729 data by filling in some of the less significant parameters. It then performs G.729 synthesis to generate the comfort noise.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-5

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

common channel signaling

Common Channel Signaling. A signaling system used in telephone networks that separates signaling information from user data. A specified channel is exclusively designated to carry signaling information for all other channels in the system. China Signaling System No. 7 is a kind of CCS signaling.

congestion

An extra intra-network or inter-network traffic resulting in decreasing network service efficiency.

constant bit rate

An ATM service category supporting applications like voice and video that require a constant bit rate.

CRC-4 multiframe

A multiframe is recommended by ITU-T G.704 and set up based on the first bit of timeslot 0. The CRC-4 multiframe is totally different from the CAS multiframe in principle and implementation. Each CRC-4 multiframe contains 16 PCM frames. Each CRC-4 multiframe consists of two CRC-4 sub-multiframes. Each CRC-4 sub-multiframe is a CRC-4 check block that contains 256 x 8 = 2048 bits. Bits C1 to C4 of a check block can check the previous check block.

D differentiated services code point

Values for a 6-bit field defined for the IPv4 and IPv6 packet headers that enhance class of service (CoS) distinctions in routers.

digital network

A telecommunication network where information is first converted into distinct electronic pulses and then transmitted to a digital bit stream.

DNS

See domain name service/server

domain name service/ server

An Internet protocol to relate the service names or URLs to an IP address and conversely.

double wrapping

A coding mode. In binary codec, parameters of the OCTET STRING type are coded with the standard BER grammar, and then H.248 binary coding is performed. It is stipulated in the H.248V2 protocol. For details, refer to the H.248V2 protocol.

DSCP

See differentiated services code point

DTMF

See dual tone multi-frequency

dual homing

A solution in which signaling transfer points are configured in pairs, that is, each signaling point connects two signaling transfer points. Dual homing solutions can be 1 +1 master/slave backup, 1+1 mutual aid, N+1 backup, and N+1 mutual aid. The dual homing solution is a network security solution put forward by Huawei first. This solution is used to ensure the security of MSC servers. Nowadays, the dual homing solution is applied in multiple commercial networks.

dual tone multifrequency

It is an analogue inband access signalling system.

DW

See double wrapping

E E-LABEL

See electronic label

E1

A European standard for high-speed data transmission at 2.048 Mbit/s. It provides 32 x 64 kbit/s channels.

EC

See echo cancellation

A-6

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

echo

In the traditional PSTN network, an echo is caused by the 2/4 wire conversion. In a common session, the end-to-end delay is small, an echo can be rapidly transmitted to the ears of speakers, and thus it is not easily felt. In long-distance calls or international longdistance calls, however, the end-to-end delay is big, and the echo canceller must be used to control echoes.

echo cancellation

Echo cancellation indicates to configure an echo canceller (usually called EC) in the communication network with the echo problem to reduce or eliminate echoes.

EFR

See enhanced full rate

electronic label

The label that stores the codes for identifying objects in the format of electronic data.With the feature of large capacity, high confidentiality, read-write capability and working in had condition, it is much better than other electronic label.

element management system

An element management system (EMS) manages one or more of a specific type of network elements (NEs). An EMS allows the user to manage all the features of each NE individually, but not the communication between NEs - this is done by the network management system (NMS).

EMS

See element management system

encapsulating security payload

Encapsulating Security Payload is used in the transmission mode and tunnel mode. It adopts the encryption and authentication mechanism and provides the services such as data source authentication, data completeness, anti-replay, and secret security.

encapsulation

A procedure of packetizing a protocol data unit in a group of protocol header and tail.

encryption

A method used to guarantee the security and authenticity of data in end-to-end transmission. Encryption can be implemented through technologies such as data pseudorandom alteration and data substitution.

end system

A network entity that sends and receives packets in IS-IS.

enhanced full rate

A technology that improves the quality of calls made on a digital mobile network. It is achieved through more efficient use of bandwidth.

error correction

Technique for restoring integrity in data that is corrupted during transmission. It requires additional information to be sent with the original data and allows the data to be reconstructed from this information if the original data is corrupted.

ESP

See encapsulating security payload

ethernet

A local technology based on CSMA/CD, The speed of Ethernet can be 10 Mbit/s, 100 Mbit/s, 1000 Mbit/ s or 10000 Mbit/s. It is easily maintained and of high reliability.

extend superframe

The multiframe format of T1. Each multiframe comprises of 24 single frames.

F file transfer protocol

FTP is commonly used application. It is the Internet standard for file transfer. The file transfer provided by FTP copies a complete file from one system to another system. To use FTP we need an account to login to on the server, or we need to use it with a server that allows anonymous FTP (which we show an example of in this chapter).

firewall

A security gateway that is positioned between two different networks, usually between a trusted network and the Internet.

flow

Data amount through a piece of equipment within a unit of time.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-7

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

flow control

A method used to control the data packets that traverse a device so that the device is not to be overloaded because of heavy traffic.

FR AMR codec algorithm

A full rate AMR codec algorithm that can be used only in GSM networks. The bit rate can be 4.75 kbit/s, 5.15 kbit/s, 5.90 kbit/s, 6.70 kbit/s, 7.40 kbit/s, 7.95 kbit/s, 10.2 kbit/ s, or 12.2 kbit/s. The AMR algorithm is an adaptive rate-based codec algorithm, which adopts the algebraic code excitation linear prediction (ACELP) mechanism.

frame

Logical grouping of information sent as a data link layer unit over a transmission medium. Often refers to the header and the trailer, used for synchronization and error control, that surround the user data contained in the unit. The terms cell, datagram, message, packet, and segment also are used to describe logical information groupings at various layers of the OSI reference model and in various technology circles.

frequency

The number of completing tasks per unit of time with Hz as its unit. 1 Hz = 1 cycle per second.

frequency shift keying

FSK is used in low speed modems to modulate data that uses two frequencies, one of which is used to represent a binary one and the other a binary zero. In full-duplex transmission, two different frequencies are used in each direction, which leads to four different frequencies being used.

FSK

See frequency shift keying

FTP

See file transfer protocol

full duplex

It is a mode to transmit signals along a bearer channel or carrier in both directions at the same time.

full rate

A rate for transmitting data services. The service bandwidth can be 9.6 kbit/s, 4.8 kbit/ s, or 2.4 kbit/s.

G gateway

A device that implements protocol conversion between different devices or networks.

gateway GPRS support It is short for gateway GPRS support node. In the IMS, a UE can find the entry point of node the IMS through the GPRS process. That is, it can obtain the IP address of the P-CSCF through the GGSN. gCause

An event type stipulated in the H.248 protocol.

global system for mobile communications

Abbreviated GSM. The second-generation mobile networking standard defined by ETSI.

GSM

See global system for mobile communications

GSM EFR codec algorithm

The GSM enhanced full rate (EFR) algorithm, a compressed mixed codec algorithm based on the GSM network. It adopts the code excited linear prediction (CELP) technology, and the compressed bit rate is 12.2 kbit/s. Fully considering the spectrum transition characteristic of the voice, this codec mode improves the codec algorithm of the voice source to make the voice quality clear and sufficient, thus improving the voice quality greatly. When the bandwidth used in the EFR algorithm is the same as that in the FR algorithm, the EFR algorithm can improve the call quality under the condition of weak signals through a more advanced algorithm. This codec mode is used in GSM networks.

A-8

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

GSM FR codec algorithm

A Glossary

The GSM full rate (FR) algorithm, a compressed mixed codec algorithm. It adopts the regular-pulse excitation-long term prediction (RPE-LTP) codec technology, and the compressed bit rate is 13 kbit/s. The outstanding characteristic of this codec mode is its stability, namely, it has relative stable voice quality under different mobile noise backgrounds and unstable wireless transmission condition (different error modes). This codec mode is used in GSM networks.

H half rate

A variant of GSM, Half-Rate doubles system capacity by more efficient speech coding. The conversion of the voice to digital packets can be done 3 ways, using Half Rate coding (HR), Full Rate coding (FR) or Enhanced Full Rate coding.

HR

See half rate

HR AMR codec algorithm

A half rate AMR codec algorithm that can be used only in GSM networks. The bit rate can be 4.75 kbit/s, 5.15 kbit/s, 5.90 kbit/s, 6.70 kbit/s, 7.40 kbit/s, or 7.95 kbit/s. The AMR algorithm is an adaptive rate-based codec algorithm, which adopts the algebraic code excitation linear prediction (ACELP) mechanism.

HR codec algorithm

A half rate GSM voice encoding algorithm.

I ICMP

See internet control message protocol

IETF

See internet engineering task force

IKE

See internet key exchange

integrated services digital network

Integrated Services Digital Network (ISDN) is comprised of digital telephony and datatransport services offered by regional telephone carriers. ISDN involves the digitization of the telephone network, which permits voice, data, text, graphics, music, video, and other source material to be transmitted over existing telephone wires.

intermediate system-to- Intermediate System-to-Intermediate System. OSI link-state hierarchical routing intermediate system protocol based on DECnet Phase V routing whereby ISs (routers) exchange routing information based on a single metric to determine network topology. international standards A United Nations agency, based in Geneva, Switzerland, responsible for worldwide organization standards, including many networking standards. The OSI reference model, published as ISO standard 7498, was jointly developed by the ISO and the ITU. international telecommunication union

A United Nations agency, one of the most important and influential recommendation bodies, responsible for recommending standards for telecommunication (ITU-T) and radio networks (ITU-R).

internet

A global network that uses IP to link various physical networks into a single network.

internet control message protocol

An extension to the Internet Protocol. It allows for the generation of error messages, test packets and informational messages related to IP.

internet engineering task force

An international community of network designers, operators, vendors, and researchers. IETF focuses on the evolution of the Internet architecture and the smooth operation of the Internet.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-9

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

internet key exchange

An optional function of the IPSec that provides ways for encryption. It is used to provide the function of sharing the internet key through negotiating whether the AH Header and the ESP Header of the IPSec packet are consistent.

internet protocol

A protocol that enables data to be sent from one point to another on the Internet.

internet security association and key management protocol

A protocol that allows the message receiver to get a public key and use digital certificates to authenticate the sender's identity.

IP

See internet protocol

IP address

An exclusive address on the Internet for each interface, which is 32 bits long. An IP address indicates a connection to a network, not a host.

IP security protocol

A general designation of a set of open protocols. With the IPSec, the encryption and data source verification between specific communication parties can ensure the confidentiality, intactness, and authenticity of data packets when they are transmitted over the Internet.

IPSec

See IP security protocol

IS-IS

See intermediate system-to-intermediate system

ISAKMP

See internet security association and key management protocol

ISDN

See integrated services digital network

ISO

See international standards organization

ITU

See international telecommunication union

J jitter

The variation in the time taken for packets to be delivered to a termination or network entity.

L LAN

See local area network

LAPV5 signaling link

A layer-2 link on the V5 interface. The V5 interface is the interface between the access network and switches, and it is a service node interface (SNI).

link

It is the physical or logical connection for two pieces of equipment to communicate with each other.

local area network

A network intended to serve a small geographic area, (few square kilometers or less), a single office or building, or a small defined group of users. It features high speed and little errors. Ethernet, FDDI and Toke Ring are three technologies implemented in LAN.

M M3UA destination entity

An M3UA logical entity that equals the MTP3 destination signaling point.

MAC

See media access control

A-10

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

maximum transmission The MTU (Maximum Transmission Unit) is the size of the largest datagram that can be unit sent over a network. MD5

See message digest 5

media access control

Media Access Control is the lower of the two sublayers of the Data Link Layer. In general terms, MAC handles access to a shared medium, and can be found within many different technologies. For example, MAC methodologies are employed within Ethernet , GPRS , and UMTS etc.

media gateway

Media Gateway. A logical entity that converts the format of the media of a network to meet the format requirement of another network. It can process audio services, video services and data services, and convert the media format in full duplex mode. In addition, it can play certain audio and video signals, and provide the IVR function and media conference.

media gateway controller

The Media Gateway Controller (MGC), also known as Call Agents or Soft Switches, handles registration, management, and control functionality of resources in the Media Gateway (MG).

message digest 5

One-way hashing algorithm that generates a 128-bit hash for producing message authentication signatures.

message transfer part

A part of the Signaling System 7 (SS7) used for communication in Public Switched Telephone Networks. MTP Level 3 provides routing functionality to transport signaling messages through the SS7 network to the requested termination.

message transfer part level 3(broadband)

Message Transfer Part level 3 broadband provides message routing, discrimination and distribution (for point to point link only). It also provides signalling link management, load sharing and changeover between links within one link-set. The protocol is a broadband ISDN based protocol used typically in ATM (Asynchronous Transfer Mode).

message type

A descriptor that identify the function of a message. Stimulus call control has one message type, that is, information, while, the functional call control has several message types concerning call connection, call disconnection, and call status.

MGC

See media gateway controller

MGW

See media gateway

MIN

See mobile identification number

mobile identification number

A number that identifies a mobile unit in wireless carrier's networks, and dials from other networks or fixed lines. In addition, it can be electronically checked to help prevent fraud.

mobile station

A mobile device, such as cellular phones or mobile personal digital assistants (PDAs).

mobile switching center Mobile Switching Center. A logical entity that provides interfaces for interworking with the function entities in a GSM/WCDMA system and the public network. It plays a core role for switch in the GSM/WCDMA system. It provides mobile management and switch to mobile subscribers and sets up communications between mobile subscribers, or between a mobile subscriber and a fixed line subscriber. modem

A device that enables data to be exchanged by interpreting and converting both analogue signals and digital signals.

MPLS

See multiprotocol label switching

MS

See mobile station

MSC

See mobile switching center

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-11

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

MSC pool

A pool formed by multiple MSC servers that serve a pool area. A device in the access network interconnects with multiple MSC servers in the pool.

MTP

See message transfer part

MTP3b

See message transfer part level 3(broadband)

MTU

See maximum transmission unit

multiplexer

An equipment which combines a number of tributary channels onto a fewer number of aggregate bearer channels, the relationship between the tributary and aggregate channels being fixed.

multiprotocol label switching

A technology that uses short tags of fixed length to encapsulate packets in different link layers, and provides connection-oriented switching for the network layer on the basis of IP routing and control protocols. It improves the cost performance and expandability of networks, and is beneficial to routing.

MUX

See multiplexer

N narrowband

A term used to depict the communication services that transmit over TDM timeslot. The PSTN is normally a narrowband network. A communication channel whose transmission rate is lower than 2 Mbit/s is usually considered to be narrowband.

network

In communications, a system of interconnected communication facilities.

network service access A connection to a network that is identified by a network address. point network time protocol

The Network Time Protocol was developed to maintain a common sense of "time" among Internet hosts around the world. Many systems on the Internet run NTP, and have the same time (relative to Greenwich Mean Time), with a maximum difference of about one second.

non APS 1+1

Indicates that the protective group uses the master/slave interfaces mode. The APS protective mode is not supported.One protection group has two interfaces, one master and the other slave. Services are switched based on the UP/DOWN status of the interfaces. In the normal state, the master interface is working. If the master interface becomes DOWN, services on it are switched to the slave interface. This mode can be automatically supported by hardware for some interfaces, and is not required to be configured.

non APS 1:N

Indicates that the protective group uses one protective channel and N pieces of working channels. The APS protective mode is not supported.One protection group has N+1 interfaces, and services are switched based on the UP/DOWN status of the interface. In the normal state, N interfaces are working. When one interface becomes DOWN, services on it are switched to the slave interface.

NSAP

See network service access point

NTP

See network time protocol

number of ATM terminations

The point in an ATM network where an ATM connection is initiated or terminated. ATM terminations include ATM-attached workstations, ATM-attached servers, ATM-toLAN switches, and ATM routers. ATM

number of IP terminations

The number of concurrently available IP terminations on a gateway.

A-12

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

P packet

Data packets and local packets. Logical grouping of information that includes a header containing control information and (usually) user data. Packets are most often used to refer to network layer units of data.

packet forwarding

When a router receives a datagram, it is found that the destination IP address of the datagram do not match the IP address of the router, then the router queries the route list and forwards the datagram to another router or the destination host.

packet loss compensation

A technology of compensating packets according to an appropriate algorithm if packets are lost in the transmission.

packet over SDH

Packets transmitted over SDH.

PAP

See password authentication protocol

parity

A method for character level error detection. An extra bit added to a string of bits, usually a 7-bit ASCII character, so that the total number of bits 1 is odd or even (odd or even parity). Both ends of a data transmission must use the same parity. When the transmitting device frames a character, it counts the numbers of 1s in the frame and attaches the appropriate parity bit. The recipient counts the 1s and, if there is parity error, may ask for the data to be retransmitted.

password A method for verifying the identity of a user attempting to log on to a Point-to-Point authentication protocol Protocol (PPP) server. PAP is used if a more rigorous method, such as the Challenge Handshake Authentication Protocol (CHAP), is not available or if the user name and password that the user submitted to PAP must be sent to another program without encryption. PBX

See private branch exchange

PCM

See pulse code modulation

PCR

See peak cell rate

PDH

See plesiochronous digital hierarchy

peak

A time period when calls are the busiest in terms of service traffic.

peak cell rate

The maximum rate at which an ATM connection can accept cells.

pending transaction

A transaction type stipulated in the H.248 protocol. For details, refer to the H.248 protocol. When a transaction lasts for a long time and the gateway processes the transaction, the gateway sends a Pending transaction to the MGC to inform the MGC of the processing to avoid retransmission.

performance management

One of five categories of network management defined by ISO to manage the OSI networks. Performance management subsystems are in charging of analyzing and controlling network performance, including network throughput and error rates.

ping

A method of testing whether a device in the IP network is reachable according to sent ICMP Echo messages and received the response messages.

PLC

See packet loss compensation

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-13

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

plesiochronous digital hierarchy

A technology used in telecommunications networks to transport large quantities of data over digital transport equipment such as fibre optic and microwave radio systems.Plesiochronous Digital Hierarchy is the first multiplexing hierarchy used in digital transmission systems. The base frequency was 64Kbit/s, multiplexed up to 2048, 8448, 34,368 and 139,264Mbit/s. There was more than one standard system and it varied between Europe, the US and Japan.

PM

See performance management

point-to-point protocol Point-to-Point Protocol. A widely used WAN protocol designed to provide router to router and host to network connections over synchronous and asynchronous circuits. In addition, PPP has a built-in security mechanism. pool

A concept raised in 3GPP TS 23.236. It means that multiple serving CN nodes in the network form a pool area. Within this area, an MS can roam at will without changing the serving CN node.

port

A physical or logical communication interface.

POS

See packet over SDH

PPP

See point-to-point protocol

private branch exchange

A telephone switch for use inside a corporation.

profile negotiation

A parameter for interconnection between the MGW and the peer MGC. Each profile can be considered as a subset of the H.248 standard. ETSI_GateControl/1 defines the ServiceChange message in a more detailed manner. For details, refer to ETSI TS 102 333 V1.1.2. ETSI_Tgw/1 defines partial subsystems in the NGN. For details, refer to ETSI ES 283 024 V1.1.1. FT_Tgw/1 defines and expands partial subsystems in the NGN. For details, refer to ETSI ES 283 024 V.

protocol

On the Internet "protocol" usually refers to a set of rules that define an exact format for communication between systems.

PSTN

See public switched telephone network

public switched telephone network

Network by which household and business phones are connected, typically by conventional fixed cables. It is the infrastructure providing a country's telephone system and it is the original analog telephone network.

pulse

A variation above or below a normal level and a given duration in electrical energy.

pulse code modulation A method of converting an analog voice signal to digital. It samples the signal 8,000 times per second and encodes the signal amplitude as an 8 bit value. The produced digital transmission rate is 64 kbit/s.

Q Q.921 signaling link

An ISDN data link. The corresponding protocol is ITU-T Q.921.

QoS

See quality of service

quality of service

Short for Quality of Service, QoS refers to service capacity assessment of IP network packets. Typically, the capability of supporting service requirements such as delay, delay jitter, and packet loss is considered as the core assessment object. Certain support technologies are required to meet the core requirements.

A-14

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

R radio network controller

An entity that manages the radio part of the network in UMTS.

real time

Pertaining to the processing of data by a computer in connection with another process outside the computer according to time requirements imposed by the outside process.

real time variable bit rate

A rate that is intended for real-time applications. The rt-VBR services are connectionoriented with variable bit rates. The bandwidth used by a termination varies with the information sending rate of the termination. The ATM network guarantees the sustainable cell rate (SCR) for communication terminations, and requires that the terminations adopt rates equal to or lower than the peck cell rate (PCR) to send information. rt-VBR is typically used in the services that require much on time sensitivity such as image services.

real-time control protocol

The statuses of sessions in the connection are contained in the packets to guarantee QoS of RTP.

real-Time transport protocol

A host-to-host protocol that is used in real-time multimedia services such as Voice over IP (VoIP) and video.

RNC

See radio network controller

route

A route is a set of all sub-routes from local office to a destination office. A route contains multiple sub-routes and different routes may contain the same sub-routes.

router

It is a piece of equipment that can forward the data, which should not be routed to it. In other words, a router can receive packets and forwards them to the right destination, because a router connects to more than one physical network.

rt-VBR

See real time variable bit rate

RTCP

See real-time control protocol

RTP

See real-Time transport protocol

S SCCP

See signaling connection control part

SCTP association

An association is the logic relationship, or channel, established between two SCTP endpoints for data transmission, through the four-way handshake mechanism prescribed in SCTP.

SCTP dual-homing networking mode

A networking of 3GPP R4 or later in which one MGW belongs to two MSC Servers.

SDH

See synchronous digital hierarchy

security domain

A set of elements, a security policy, a security authority and a set of security relevant activities in which the set of elements are subject to the security policy, administered by the security authority, for the specified activities. The Security Domain focuses on the identification of industry standards related to cybersecurity and the creation of policies to promote a more secure environment.

security parameter index

A numeric identifier in IPsec, used with the destination address and security protocol to identify a security association (SA).

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-15

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

segmentation

A term used to set limits to collision domains, which allows Ethernet networks to achieve higher performance. It is also called network segmentation.

server

A network device that provides services to network users by managing shared resources, often used in the context of a client-server architecture for a LAN.

serving GPRS support A device in the mobile network that requests PDP contexts with a GGSN. node session initiation protocol

An application layer protocol used for creating, modifying, and terminating a multimedia session in IP networks. It is part of the multimedia protocol system that IETF standardizes constantly. The SIP protocol is used to initiate the interactive user sessions containing the multimedia elements of video, voice, chatting, game, and virtual reality.

SGSN

See serving GPRS support node

signaling

The instructions and the signals that are transmitted among different levels of exchanges to enable the network to run normally as an entire entity and thus implement call connections. The instructions control connections, and the signals indicate the execution results and running status.

signaling connection control part

Signaling Connection Control Part. A protocol used by the SoftX3000 to establish circuit-independent signaling connections with the VLR, HLR, EIR, MSC, SMC, GMLC, and SCP through the SS7 signaling network.

signaling point

Signaling Point. A node that sends or receives signaling messages in a signaling network.

signaling system 7

A protocol used in telecommunication for delivering calls and services.SS7 typically employs a dedicated 64 kilobit data circuit to carry packetized machine language messages about each call connected between and among machines of a network to achieve connection control.

signaling transfer point Signaling Transfer Point. A node that transfers messages received from a signaling link to another. Element of an SS7-based Intelligent Network that performs routing of the SS7 signaling. SIP

See session initiation protocol

softswitch

A term that refers to a softswitch device in a narrow sense. A softswitch provides call control and connection control for real-time services. As the control core of the NGN, softswitches separate the services from the call control and the call control from the bearer, and adopt the application program interface (API) and standard protocols. This makes it easy for network carriers to develop new services and realize new features.

SONET

See synchronous optical network

SP

See signaling point

SPI

See security parameter index

SS7

See signaling system 7

standard SG networking

A networking mode relative to the MSC Pool networking. In standard SG networking mode, the UMG8900 serves only as an SG in signaling processing. The signaling messages are processed only to the MTP3 layer. The UMG8900 does not resolve the MTP3 user contents; instead, the UMG8900 forwards them according to the destination point codes in the messages.

A-16

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

static route

A route that cannot adapt to the change of network topology. Operators must configure it manually. When a network topology is simple, the network can work in normal state if only the static route is configured. It can improve network performance and ensure bandwidth for important applications. Its disadvantage is: When a network is faulty or the topology changes, the static route does not change automatically. It must be changed by operators.

STM

See synchronous transport module

STP

See signaling transfer point

stream index

An index that is used to uniquely identify a media stream. It is stipulated in the H.248 protocol. For details, refer to the H.248 protocol.

stream mode

A mode that identifies the direction of the media stream on a termination. It is stipulated in the H.248 protocol. For details, refer to the H.248 protocol.

subboard

A type of board used in the separated architecture for the UMG8900. The board with the separated architecture consists of the baseboard and the subboard that work jointly to implement certain functions. Take the SPF as an example. The SPF subboard mainly processes layer-2 narrowband signaling such as signaling on the MTP2 links, Q.921 links, and LAPV5 links. The SPF baseboard typically processes layer-3 signaling.

subnet mask

The technique used by the IP protocol to determine which network segment packets are destined for. The subnet mask is a binary pattern that is stored in the client machine, server or router and is matched with the IP address.

SX

See softswitch

synchronous digital hierarchy

The European counterpart to SONET. SONET is an intelligent system that provides advanced network management and a standard optical interface. Specified in the Broadband ISDN (B-ISDN) standard, SONET backbones are widely used to aggregate T1 and T3 lines. The European counterpart to SONET is the Synchronous Digital Hierarchy, and the term "SONET/SDH" is widely used when referring to SONET.

synchronous optical network

A North American standard for Synchronous Data Transfer over Optical Networks.

synchronous transport An information structure supporting section layer connections. module

T T1

A basic physical layer protocol that is used by the digital signal level 1 (DS1) multiplexing method in North America.

TCP

See transmission control protocol

temporary mobile subscriber identity

A temporary mobile station identification assigned by the MSC. The TMSI is stored in the VLR and the SIM card and used by the MS to originate and receive calls. One TMSI maps to only one IMSI in a VLR area. The TMSI is used to conceal the international mobile subscriber identity (IMSI) for sake of security.

time to live

A period of time starting when resources such as sessions and terminations are allocated and ended when the resources are released.

TMSI

See temporary mobile subscriber identity

topology

The topology of a network describes the way computers are connected together. Topology is a major design consideration for cost and reliability.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-17

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

ToS

See type of service

traffic

The average number of calls made and received by call sources in a seizure duration.

transit

Connection to and use of a telecommunication path that is provided by a vendor.

transmission control protocol

A connection oriented packet switching protocol that provides reliable data transmission service for applications on the Internet.

transmit mode

The mode employed for transmission.

transparent transmission

Transmission of signals over the network without any change of structures and data. For signals, the network is transparent.

tunnel

One of the NAT traversal solutions. Configure the tunnel client in the private network and the tunnel server on the proxy device. The client transmits packets to the server through the UDP tunnel or HTTP tunnel.

tunnel mode

An IPSec mode of operation in which the entire IP packet, including the header, is encrypted and authenticated and a new VPN header is added, which protects the entire original packet.

type of service

A field in an IP packet (IP datagram) that is used for quality of service (QoS). The TOS field is 8 bits, broken into five subfields.

U UBR

See unspecified bit rate

UDP

See user datagram protocol

UMTS

See universal mobile telecommunication system

UMTS terrestrial radio A WCDMA radio network in UMTS. access network universal mobile telecommunication system

A system that is applied in the third-generation (3G) wireless networks. It transmits text, digitized voice and multimedia based on packet. The transmission rate of data can be up to 2 Mbit/s.

unspecified bit rate

A transmission service that does not guarantee a fixed transmission capacity. Any application that can tolerate delays is ideally satisfied by an UBR.

user datagram protocol A connectionless transport layer protocol, in TCP/IP, that exchanges datagram without acknowledgments or guaranteed delivery. UTRAN

See UMTS terrestrial radio access network

V VAD

See voice activity detection

variable bit rate

QoS class defined by the ATM Forum for ATM networks. VBR is subdivided into a real time (RT) class and non-real time (NRT) class. VBR (RT) is used for connections in which there is a fixed timing relationship between samples.

VBR

See variable bit rate

VCI

See virtual circuit identifier

A-18

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

Issue 02 (2009-01-09)

HUAWEI UMG8900 Universal Media Gateway Troubleshooting

A Glossary

video gateway

When the MGW serves as a VIG, audio, video and H.245 (multimedia communication control protocol) data is multiplexed in H.223 frames. The MGW needs to demultiplex H.223 frames and then transmits H.223 control protocol data transparently to the MGC. Thus, H.245 signaling links need to be set up between the MGW and the MGC. This configuration is unnecessary in other networking applications.

VIG

See video gateway

virtual channel

A term that enables queuing, packet scheduling, and accounting rules to be applied to one or more logical interfaces.

virtual circuit identifier A 16-bit field in the header of an ATM cell. The VCI, together with the VPI, identifies the next destination of a cell as it passes through a series of ATM switches on its way to its destination. virtual local area network

A LAN is divided into several logical LANs to suppress broadcast packets. Each virtual LAN is a broadcast area. Hosts in the same VLAN can directly communicate but hosts in different VLANs cannot. Thus, broadcast packets are restricted in a VLAN.

virtual path identifier

8-bit field in the header of an ATM cell. The VPI, together with the VCI, identifies the next destination of a cell as it passes through a series of ATM switches on its way to its destination.

VLAN

See virtual local area network

voice activity detection Voice activity detection or voice activity detector is an algorithm used in speech processing wherein, the presence or absence of human speech is detected from the audio samples. The main uses of VAD are in speech coding and speech recognition. A VAD may not just indicate the presence or absence of speech, but also whether the speech is voiced or unvoiced, sustained or early, etc. VPI

See virtual path identifier

W W-CDMA

See wideband code division multiple access

WB-AMR

See wide band AMR

wide band AMR

Full rate of broadband AMR codec algorithm, which is also called G.722.2 algorithm. Generally, it refers to a codec type.

wideband code division A radio interface technology used in most of the third-generation (3G) wireless systems. multiple access It is the third generation standard developed and supported by GSM proponents.

Issue 02 (2009-01-09)

Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

A-19

View more...

Comments

Copyright © 2017 KUPDF Inc.
SUPPORT KUPDF